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KevKan
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PostPosted: Fri Jun 16, 2006 10:23 am    Post subject: Inability to complete intrastate toll free calls Reply with quote Back to top

Has anyone else experienced a problem completing intrastate or geographic specific toll free calls, 800,866, etc.? If so, has Vonage been notified?

After making a call several times, and receiving messages to the effect the number dialed was not available in my area, I called it on my cell phone. The call then went through fine. It appears to me that Vonage is accessing the land line, for call completion, out-of-state and not in the immediate locale; thus the problem. I am located in Wichita, KS.
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arcking
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PostPosted: Fri Jun 16, 2006 11:53 am    Post subject: Reply with quote Back to top

This is a known problem.

The best solution is to try and find a regular number to call.

http://vonage.com/help.php?article=153
http://www.vonage-forum.com/ftopic8726.html


Last edited by arcking on Fri Jun 16, 2006 11:57 am; edited 1 time in total
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alma_1916
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PostPosted: Fri Jun 16, 2006 11:54 am    Post subject: Reply with quote Back to top

from what i heard,if that is a local toll free number, then Vonage cannot really access it, they can only access national toll free numbers with their system...
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KevKan
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PostPosted: Fri Jun 16, 2006 7:45 pm    Post subject: Reply with quote Back to top

Thanks arcking.

If I were on the Unlimited Plan your suggestion would have merit. I hate to use my minutes when a toll free number is available.

Vonage needs to go off-net with toll free calls in the subscriber's locale. I suspect they route all toll free calls to an off-net access point where they have plenty of lines and/or little activity. If the off-net access point just happens to be within your state, and the 800 subscriber has intrastate only service, your call goes through.

I guess we will have to wait and see what Vonage is going to do, if anything.
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arcking
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PostPosted: Fri Jun 16, 2006 8:01 pm    Post subject: Reply with quote Back to top

KevKan wrote:
If I were on the Unlimited Plan your suggestion would have merit. I to use my minutes when a toll free number is available.

That is a problem. Many have the Unlimited Plan, so they need not worry.

KevKan wrote:
I suspect they route all toll free calls to an off-net access point where they have plenty of lines and/or little activity. If the off-net access point just happens to be within your state, and the 800 subscriber has intrastate only service, your call goes through.

Last I heard all the calls were routed through NJ, and thus showed as from NJ. So I guess those customers in NJ can call their regional 800 numbers.

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munyeca
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PostPosted: Sun Jun 18, 2006 5:23 pm    Post subject: Reply with quote Back to top

simple question.. might be silly too..

uh.. if one buys TOLL FREE PLUS from vonage.. is that number.. regional? local? national? thanks so much

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Steve48
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PostPosted: Sun Jun 18, 2006 5:55 pm    Post subject: Reply with quote Back to top

According to the Vonage website, it's national.

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brian188
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PostPosted: Mon Jun 19, 2006 12:52 am    Post subject: Reply with quote Back to top

I've heard they have been having this problem in Canada regularly. If you are in Canada and email to questions@vonage.ca they add the 800# to their "list" and it starts working immediately. I don't see why someone from the US couldn't email a US number to be added. Worth a try.
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