using vonage and roadrunner modem (digital phone & cable

Posts: 2 · New Forum Member Joined: Jun 15, 2006 Posts: 2

Hello: Can anyone help?? I am trying to hook up my Vonage service and I have a roadrunner cable modem and digital phone modem in one.... I am discontinuing digital phone and going with vonage.... ok the problem...... roadrunner is blocking out the ports for the Vontage to run or even connect. I tried connecting it behind my rounter and same thing nothing...... is there a way to get my Vontage working??? I can connect to the Vontage modem using the Vontage ip address http://192.168.15.1 can i spook the mack address and get it working some how???? anyone have any ideas.......................
frustrated
paul

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Maybe you should get with Roadrunner now that you've cancelled their digital service (right?) and get a conventional modem. The thing you have may automatically block ports that you need.

If the modem has an administration page, you may be able to log on to it and find out what adjustments are possible. Do you have a user's manual for it?

Posts: 37 · Vonage Forum Junior Joined: Feb 09, 2005 Posts: 37

I think Steve is probably right. RR's digital phone modem is blocking ports needed by Vonage. I would contact RR and ask them to remove the phone modem and replace it with a standard cable modem. Cheers,

Posts: 57 · Full Forum Member Joined: Sep 03, 2005 Posts: 57

That's exactly right. RR's digital phone modem is a special modem and runs the internet and phone. The voice part is going to the dedicated trunk that no other data will go to. It's the advantage of Cable co's digital phone service. You need to cancel the phone service and swap the digital phone / internet combo modem with a regular cable modem. It will solve the problem.

Posts: 2 · New Forum Member Joined: Jun 15, 2006 Posts: 2

I figured that the problems I was having was becasue of the Road Runner cable modem combo................... I will swap that out and hopefully it will work...........
thank you all
paul