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X_LandLine
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Joined: Jun 15, 2006
Posts: 3

PostPosted: Thu Jun 15, 2006 2:35 pm    Post subject: Sudden Dropped calls and intermittent one-way audio Reply with quote Back to top

For the last three days I have had almost every call being either dropped after a few minutes or having intermittent one-way audio which usually lasts for about 7 seconds.

I have the following configuration:
TimeWarner ISP --> RCA DCM425 Cable Modem -->
Netgear WGR614v5 Wireless Router --> Linksys PAP2, and 2 PCs.
VTECH 2656 with 4 handsets and AT&T 959 corded phones share Line 1 on the PAP2.

I went through the Vonage "Troubleshooting Choppy / One-way / Dropped Audio" guide and I have done everything suggested including the port forwarding (although I didn't have to disable DHCP since Netgear allows IP address reservations based on MAC ID).

The Vonage phone test results are as follows:
Speed test statistics
---------------------
Download speed: 4925840 bps
Upload speed: 368488 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 67 ms
Average download pause: 7 ms
Minimum round trip time to server: 32 ms
Average round trip time to server: 45 ms

Voip test statistics
--------------------
Jitter you --> server: 7.4 ms
Jitter server --> you: 8.5 ms
Packet loss you --> server: 0.0 %
Packet loss server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.9

FYI: the firmware version of my PAP2 is 3.1.9c which I believe is quite old.

Furthermore, these issues were not present before 1 week ago which is coincidently when TW came out to put a filter on our cable line to bring us back down to the basic CableTV plan (their promo period ended). But I'm skeptical as to how that would really be creating these issues.

Any thoughts/suggestions? Also, how can I upgrade the firmware?
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TJ_in_IL
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Joined: Jun 10, 2006
Posts: 4

PostPosted: Thu Jun 15, 2006 6:38 pm    Post subject: Reply with quote Back to top

Are you using the DMZ feature of the router? I have the same router, and was having similar problem with another Voip service, and when I set up the DMZ to point directly at the PAP2, I have had no problems.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jun 15, 2006 8:31 pm    Post subject: Reply with quote Back to top

The Vtech 2656 is a 2.4 GHz cordless. That can cause all kinds of interesting problems by interferring with your wireless router. Try taking it offline and powering it down and see what happens.

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Steve Gray
Orlando, FL
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X_LandLine
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PostPosted: Thu Jun 15, 2006 8:48 pm    Post subject: Reply with quote Back to top

TJ_in_IL wrote:
Are you using the DMZ feature of the router? I have the same router, and was having similar problem with another Voip service, and when I set up the DMZ to point directly at the PAP2, I have had no problems.


Thanks for the reply, however, I have actually had the WAN disabled for about 1 year (ie. I turned off the wireless radio). Vonage only recently, as in 3 days ago, started to drop calls / lose audio.

I also just finished connecting the adapter to the modem and I had the same poor quality issues, so I'm quite confident now that it's not the router. Any other ideas? Could this be on the Time Warner side of things?
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X_LandLine
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Posts: 3

PostPosted: Thu Jun 15, 2006 8:53 pm    Post subject: Can't, rather shouldn't, be a Wi-Fi issue Reply with quote Back to top

Steve48 wrote:
The Vtech 2656 is a 2.4 GHz cordless. That can cause all kinds of interesting problems by interferring with your wireless router. Try taking it offline and powering it down and see what happens.


Steve48 thanks for the suggestion, but I have disabled the Wi-Fi radio function on the router, so there really shouldn't be a conflict.

Also, I do have a corded phone attached to the adapter as well and I get the same dropped calls/ lost audio on that.
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TJ_in_IL
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Posts: 4

PostPosted: Thu Jun 15, 2006 9:42 pm    Post subject: Reply with quote Back to top

DMZ has nothing to do with the wireless. The DMZ will pass through all internet activity to a set IP address on the LAN side (IE a dynamic address for the PAP2). Since you attached directly to the modem, that would eliminate any issues with the router. Have you tested your siganls via a pingpacket test? You can run a ping test to TW and see if you are experiencing packet loss. That will confirm issues on the TW side.
Check and see.

TJ
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