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jameszw
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PostPosted: Thu Jun 15, 2006 11:30 am    Post subject: Vonage dropping prices to appease angry customers Reply with quote Back to top

From Bloomberg:

"``It is increasingly apparent that Vonage is struggling to drive subscriber growth following the IPO,'' Greenfield said in a note to clients today, after he called the company to cancel his Vonage service and was offered a service plan for $19.99 a month, $4.99 less than the price for new customers. "

http://www.bloomberg.com/apps/news?pid=10000103&sid=ahb3hD0LASIQ&refer=us

So call Vonage and threaten to cancel! It's only $5 savings per month, but let's get something out of this financial fiasco.
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dll
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PostPosted: Thu Jun 15, 2006 11:44 am    Post subject: Reply with quote Back to top

From another Voip forum:

Vonage now offers a 100 minute plan via their cancellation department for $9.99 and it includes all features.

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butterman
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Joined: Jan 29, 2006
Posts: 323

PostPosted: Thu Jun 15, 2006 12:26 pm    Post subject: Reply with quote Back to top

The new TV add also advertises unlimited service for $19.99 for the first 6 months.

I don't know how long this is out, but I saw the commercial myself last night.

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blakadher
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Thu Jun 15, 2006 12:57 pm    Post subject: Reply with quote Back to top

Vonage is now also offering a second line for no activation fee and no charge for the first 2 months.

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rudedog40
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Joined: May 30, 2006
Posts: 29

PostPosted: Thu Jun 15, 2006 3:09 pm    Post subject: Reply with quote Back to top

My bill just went up. I've always been on the $14.99/500 minutes plan. With taxes, my monthly bill was around $15.85. I got my bill last month, and it was $19 and change. I thought I may have used more than 500 minutes, but instead I see this extra $3 - $4 in 'federal regulatory fees'. When was that announced I'd start paying these crappy-ass fees?
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blakadher
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PostPosted: Thu Jun 15, 2006 3:32 pm    Post subject: Reply with quote Back to top

rudedog40 wrote:
but instead I see this extra $3 - $4 in 'federal regulatory fees'. When was that announced I'd start paying these crappy-ass fees?

I'd say you got ripped off. My Regulatory Recovery Fee for my last bill (June 14th) was $0.99. FET, which will go away in August, was $0.51. Are you sure that some of that wasn't sales taxt that 21 states began requiring Vonage to pay?

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lukecadet
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Joined: May 23, 2006
Posts: 14

PostPosted: Thu Jun 15, 2006 4:54 pm    Post subject: Re: Vonage dropping prices to appease angry customers Reply with quote Back to top

jameszw wrote:
From Bloomberg:

"``It is increasingly apparent that Vonage is struggling to drive subscriber growth following the IPO,'' Greenfield said in a note to clients today, after he called the company to cancel his Vonage service and was offered a service plan for $19.99 a month, $4.99 less than the price for new customers. "

http://www.bloomberg.com/apps/news?pid=10000103&sid=ahb3hD0LASIQ&refer=us

So call Vonage and threaten to cancel! It's only $5 savings per month, but let's get something out of this financial fiasco.


I called Vonage to cancel. It worked like a charm. I now am being charged $19.99 for unlimited.

To my suprise though I got a email stating that I was charged $9.99 for an activation fee. The Account Specialist said nothing about this. I emailed them back to find out why they did this.

On the customer service front things were better than some have reported. I only waited about a minute to talk to the person who must have been in India. After talking with him for a minute he transferred me to an account specialist. This wait was only 5 minutes.

It will be very interesting to see what happens to Vonage going forward. They may get sued and price war'd to death. I hope not.
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rudedog40
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Joined: May 30, 2006
Posts: 29

PostPosted: Thu Jun 15, 2006 5:43 pm    Post subject: Reply with quote Back to top

You're right. Looks like I'm getting hit with a bunch of local taxes now:

Residential Basic 500 (07/Jun-06/Jul) $14.99
Regulatory Recovery Fee $0.99
Emergency 911 Cost Recovery $0.99
Sales Tax $1.25
Federal Excise Tax $0.52
County 911 Fee $0.50
Total Amount $19.24
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vidmaster
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Joined: Apr 06, 2006
Posts: 35
Location: Brick, NJ

PostPosted: Thu Jun 15, 2006 8:19 pm    Post subject: Reply with quote Back to top

3% federal excise tax is supposed to be going away soon supposedly

http://www.usatoday.com/money/industries/telecom/2005-06-30-taxes-usat_x.htm
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xmeyer
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Joined: May 31, 2006
Posts: 20

PostPosted: Fri Jun 16, 2006 8:01 am    Post subject: Price cutting makes sense Reply with quote Back to top

Now that they have one heck of a lot more money to lose,
working on gaining subscribers makes sense. And let's not
forget about keeping subscribers, particularly those who
participated in the IPO. If they cut my bill $5, I'll be whole
in less than 20 years. There's a reason to stay a customer!
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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