"``It is increasingly apparent that Vonage is struggling to drive subscriber growth following the IPO,'' Greenfield said in a note to clients today, after he called the company to cancel his Vonage service and was offered a service plan for $19.99 a month, $4.99 less than the price for new customers. "
Vonage now offers a 100 minute plan via their cancellation department for $9.99 and it includes all features.
_________________ Vonage User Since: 5/01/05 ISP: Roadrunner Speed test statistics --------------------- Download speed: 9,503,944 bps Upload speed: 1,471,680 bps Quality of service: 96% Maximum download pause: 24 ms Average download pause: 6 ms
My bill just went up. I've always been on the $14.99/500 minutes plan. With taxes, my monthly bill was around $15.85. I got my bill last month, and it was $19 and change. I thought I may have used more than 500 minutes, but instead I see this extra $3 - $4 in 'federal regulatory fees'. When was that announced I'd start paying these crappy-ass fees?
blakadher Vonage Forum Evangelist
Joined: Dec 23, 2005 Posts: 476
Location: Vancouver, WA
but instead I see this extra $3 - $4 in 'federal regulatory fees'. When was that announced I'd start paying these crappy-ass fees?
I'd say you got ripped off. My Regulatory Recovery Fee for my last bill (June 14th) was $0.99. FET, which will go away in August, was $0.51. Are you sure that some of that wasn't sales taxt that 21 states began requiring Vonage to pay?
Posted:
Thu Jun 15, 2006 4:54 pm Post subject: Re: Vonage dropping prices to appease angry customers
jameszw wrote:
From Bloomberg:
"``It is increasingly apparent that Vonage is struggling to drive subscriber growth following the IPO,'' Greenfield said in a note to clients today, after he called the company to cancel his Vonage service and was offered a service plan for $19.99 a month, $4.99 less than the price for new customers. "
So call Vonage and threaten to cancel! It's only $5 savings per month, but let's get something out of this financial fiasco.
I called Vonage to cancel. It worked like a charm. I now am being charged $19.99 for unlimited.
To my suprise though I got a email stating that I was charged $9.99 for an activation fee. The Account Specialist said nothing about this. I emailed them back to find out why they did this.
On the customer service front things were better than some have reported. I only waited about a minute to talk to the person who must have been in India. After talking with him for a minute he transferred me to an account specialist. This wait was only 5 minutes.
It will be very interesting to see what happens to Vonage going forward. They may get sued and price war'd to death. I hope not.
Now that they have one heck of a lot more money to lose, working on gaining subscribers makes sense. And let's not forget about keeping subscribers, particularly those who participated in the IPO. If they cut my bill $5, I'll be whole in less than 20 years. There's a reason to stay a customer!
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