Vonage dropping prices to appease angry customers

Posts: 7 · New Forum Member Joined: Aug 16, 2005 Posts: 7

From Bloomberg:

"``It is increasingly apparent that Vonage is struggling to drive subscriber growth following the IPO,'' Greenfield said in a note to clients today, after he called the company to cancel his Vonage service and was offered a service plan for $19.99 a month, $4.99 less than the price for new customers. "

http://www.bloomberg.com/apps/news?pid=10000103&sid=ahb3hD0LASIQ&refer=us

So call Vonage and threaten to cancel! It's only $5 savings per month, but let's get something out of this financial fiasco.

Posts: 7 · Posted: Thu Jun 15, 2006 11:44 am Post subject:

From another VOIP forum:

Vonage now offers a 100 minute plan via their cancellation department for $9.99 and it includes all features.

Posts: 323 · Vonage Forum Evangelist Joined: Jan 29, 2006 Posts: 323

The new TV add also advertises unlimited service for $19.99 for the first 6 months.

I don't know how long this is out, but I saw the commercial myself last night.

Posts: 476 · Posted: Thu Jun 15, 2006 12:57 pm Post subject:

Vonage is now also offering a second line for no activation fee and no charge for the first 2 months.

Posts: 29 · Vonage Forum Junior Joined: May 30, 2006 Posts: 29

My bill just went up. I've always been on the $14.99/500 minutes plan. With taxes, my monthly bill was around $15.85. I got my bill last month, and it was $19 and change. I thought I may have used more than 500 minutes, but instead I see this extra $3 - $4 in 'federal regulatory fees'. When was that announced I'd start paying these crappy-ass fees?

Posts: 476 · Posted: Thu Jun 15, 2006 3:32 pm Post subject:

rudedog40 wrote:

but instead I see this extra $3 - $4 in 'federal regulatory fees'. When was that announced I'd start paying these crappy-ass fees?

I'd say you got ripped off. My Regulatory Recovery Fee for my last bill (June 14th) was $0.99. FET, which will go away in August, was $0.51. Are you sure that some of that wasn't sales taxt that 21 states began requiring Vonage to pay?

Posts: 14 · Vonage Forum Associate Joined: May 23, 2006 Posts: 14

jameszw wrote:

From Bloomberg:

"``It is increasingly apparent that Vonage is struggling to drive subscriber growth following the IPO,'' Greenfield said in a note to clients today, after he called the company to cancel his Vonage service and was offered a service plan for $19.99 a month, $4.99 less than the price for new customers. "

http://www.bloomberg.com/apps/news?pid=10000103&sid=ahb3hD0LASIQ&refer=us

So call Vonage and threaten to cancel! It's only $5 savings per month, but let's get something out of this financial fiasco.

I called Vonage to cancel. It worked like a charm. I now am being charged $19.99 for unlimited.

To my suprise though I got a email stating that I was charged $9.99 for an activation fee. The Account Specialist said nothing about this. I emailed them back to find out why they did this.

On the customer service front things were better than some have reported. I only waited about a minute to talk to the person who must have been in India. After talking with him for a minute he transferred me to an account specialist. This wait was only 5 minutes.

It will be very interesting to see what happens to Vonage going forward. They may get sued and price war'd to death. I hope not.

Posts: 29 · Vonage Forum Junior Joined: May 30, 2006 Posts: 29

You're right. Looks like I'm getting hit with a bunch of local taxes now:

Residential Basic 500 (07/Jun-06/Jul) $14.99
Regulatory Recovery Fee $0.99
Emergency 911 Cost Recovery $0.99
Sales Tax $1.25
Federal Excise Tax $0.52
County 911 Fee $0.50
Total Amount $19.24

Posts: 35 · Posted: Thu Jun 15, 2006 8:19 pm Post subject:

3% federal excise tax is supposed to be going away soon supposedly

http://www.usatoday.com/money/industries/telecom/2005-06-30-taxes-usat_x.htm

Posts: 20 · Vonage Forum Associate Joined: May 31, 2006 Posts: 20

Now that they have one heck of a lot more money to lose,
working on gaining subscribers makes sense. And let's not
forget about keeping subscribers, particularly those who
participated in the IPO. If they cut my bill $5, I'll be whole
in less than 20 years. There's a reason to stay a customer!