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Diabolus
New Forum Member
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Joined: Jun 14, 2006
Posts: 3

PostPosted: Wed Jun 14, 2006 9:01 pm    Post subject: Very poor international call quality... Reply with quote Back to top

Hi folks,

I am having very bad issues with Vonage's call quality overseas. We call Pakistan regularly and the volume is low, they can't hear us, we can't hear them, etc. I thought it may have been a 3rd world country problem, but then I called France and had similar issues.

I have Optimum Online (CableVision) as my cable provider, with the Linksys box.

Here's the stats from the Voip test.

I am seriously considering cancelling but I would like this to work... maybe it's something they can fix or I can? Please give me some ideas.


Speed test statistics
---------------------
Download speed: 12330344 bps
Upload speed: 1563840 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 59 ms
Average download pause: 2 ms
Minimum round trip time to server: 16 ms
Average round trip time to server: 56 ms

Voip test statistics
--------------------
Jitter you --> server: 3.9 ms
Jitter server --> you: 8.1 ms
Packet loss you --> server: 0.0 %
Packet loss server --> you: 2.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 20
Estimated MOS score: 4.1
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tonyhemp
Vonage Forum Associate
Vonage Forum Associate


Joined: May 16, 2006
Posts: 11
Location: East Providence

PostPosted: Thu Jun 15, 2006 3:55 am    Post subject: Reply with quote Back to top

I have no idea what all the test mumbo jumbo means but have had very clear calls when calling France and London. Hope someone here can help you. Just thought I'd give this a little bump back to the top. Very Happy
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outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Thu Jun 15, 2006 6:52 am    Post subject: Reply with quote Back to top

My inlaws were in India for 3 months over the winter. We called them plenty of times and couldn't believe the great sound quality. Granted there was this 2 second delay due to the distance, but the volume and clarity were unmatched.

I'm not a VIOP number decoder, so I can't comment on whether those are good or not.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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sacse2005
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New Forum Member


Joined: Jun 15, 2006
Posts: 5

PostPosted: Thu Jun 15, 2006 3:02 pm    Post subject: Re: Very poor international call quality... Reply with quote Back to top

simple and basic....change service provider

....Comcast Internet service is Digital
....There is a big diference between Analog and Digital technology.

...
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DMS1
Full Forum Member
Full Forum Member


Joined: Mar 21, 2006
Posts: 72

PostPosted: Thu Jun 15, 2006 3:08 pm    Post subject: Re: Very poor international call quality... Reply with quote Back to top

sacse2005 wrote:
simple and basic....change service provider

....Comcast Internet service is Digital
....There is a big diference between Analog and Digital technology.

...
What on earth are you talking about? - all internet service is digital.
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sacse2005
New Forum Member
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Joined: Jun 15, 2006
Posts: 5

PostPosted: Thu Jun 15, 2006 3:09 pm    Post subject: Reply with quote Back to top

..P.S:

Don't forget to Login to your Vonage account,
click on FEATURES and verify that your Bandwidth Saver is
on 90 kbps. If it is on 90 kbps change to a service provider
that offers you Complete Digital Comunication.

...
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Diabolus
New Forum Member
New Forum Member


Joined: Jun 14, 2006
Posts: 3

PostPosted: Thu Jun 15, 2006 3:27 pm    Post subject: Reply with quote Back to top

sacse2005 wrote:
..P.S:

Don't forget to Login to your Vonage account,
click on FEATURES and verify that your Bandwidth Saver is
on 90 kbps. If it is on 90 kbps change to a service provider
that offers you Complete Digital Comunication.

...

That's a contradiction... I am on 90kbps right now... not sure what you're trying to say.
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outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Thu Jun 15, 2006 3:32 pm    Post subject: Reply with quote Back to top

I think the other poster is on crack.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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Expunged
New Forum Member
New Forum Member


Joined: Jul 23, 2006
Posts: 3

PostPosted: Sun Jul 23, 2006 12:41 pm    Post subject: Reply with quote Back to top

I am also having trouble calling to Pakistan. And it is not my internet service provider or my bandwidth. I have a business plan with comcast with 1mbps upload, Vonage bandwidth set to maximum.

I didn't have this problem when i first started with Vonage, Id say for close to 8 months. Now I am seriously considering changing Voip providers.

One other annoying thing, after a call is dropped, redialling is a pain. I have to wait at least 10 minutes before i can redial that same number.

Anyhow, i don't see this problem getting resolved.

Just my 2 cents.
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Diabolus
New Forum Member
New Forum Member


Joined: Jun 14, 2006
Posts: 3

PostPosted: Sun Jul 23, 2006 12:43 pm    Post subject: Reply with quote Back to top

I made it easy on myself -- I cancelled my service.
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