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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

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Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
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currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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Diabolus
New Forum Member
New Forum Member


Joined: Jun 14, 2006
Posts: 3

PostPosted: Wed Jun 14, 2006 9:01 pm    Post subject: Very poor international call quality... Reply with quote Back to top

Hi folks,

I am having very bad issues with Vonage's call quality overseas. We call Pakistan regularly and the volume is low, they can't hear us, we can't hear them, etc. I thought it may have been a 3rd world country problem, but then I called France and had similar issues.

I have Optimum Online (CableVision) as my cable provider, with the Linksys box.

Here's the stats from the Voip test.

I am seriously considering cancelling but I would like this to work... maybe it's something they can fix or I can? Please give me some ideas.


Speed test statistics
---------------------
Download speed: 12330344 bps
Upload speed: 1563840 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 59 ms
Average download pause: 2 ms
Minimum round trip time to server: 16 ms
Average round trip time to server: 56 ms

Voip test statistics
--------------------
Jitter you --> server: 3.9 ms
Jitter server --> you: 8.1 ms
Packet loss you --> server: 0.0 %
Packet loss server --> you: 2.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 20
Estimated MOS score: 4.1
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tonyhemp
Vonage Forum Associate
Vonage Forum Associate


Joined: May 16, 2006
Posts: 11
Location: East Providence

PostPosted: Thu Jun 15, 2006 3:55 am    Post subject: Reply with quote Back to top

I have no idea what all the test mumbo jumbo means but have had very clear calls when calling France and London. Hope someone here can help you. Just thought I'd give this a little bump back to the top. Very Happy
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outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Thu Jun 15, 2006 6:52 am    Post subject: Reply with quote Back to top

My inlaws were in India for 3 months over the winter. We called them plenty of times and couldn't believe the great sound quality. Granted there was this 2 second delay due to the distance, but the volume and clarity were unmatched.

I'm not a VIOP number decoder, so I can't comment on whether those are good or not.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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sacse2005
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New Forum Member


Joined: Jun 15, 2006
Posts: 5

PostPosted: Thu Jun 15, 2006 3:02 pm    Post subject: Re: Very poor international call quality... Reply with quote Back to top

simple and basic....change service provider

....Comcast Internet service is Digital
....There is a big diference between Analog and Digital technology.

...
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DMS1
Full Forum Member
Full Forum Member


Joined: Mar 21, 2006
Posts: 72

PostPosted: Thu Jun 15, 2006 3:08 pm    Post subject: Re: Very poor international call quality... Reply with quote Back to top

sacse2005 wrote:
simple and basic....change service provider

....Comcast Internet service is Digital
....There is a big diference between Analog and Digital technology.

...
What on earth are you talking about? - all internet service is digital.
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sacse2005
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New Forum Member


Joined: Jun 15, 2006
Posts: 5

PostPosted: Thu Jun 15, 2006 3:09 pm    Post subject: Reply with quote Back to top

..P.S:

Don't forget to Login to your Vonage account,
click on FEATURES and verify that your Bandwidth Saver is
on 90 kbps. If it is on 90 kbps change to a service provider
that offers you Complete Digital Comunication.

...
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Diabolus
New Forum Member
New Forum Member


Joined: Jun 14, 2006
Posts: 3

PostPosted: Thu Jun 15, 2006 3:27 pm    Post subject: Reply with quote Back to top

sacse2005 wrote:
..P.S:

Don't forget to Login to your Vonage account,
click on FEATURES and verify that your Bandwidth Saver is
on 90 kbps. If it is on 90 kbps change to a service provider
that offers you Complete Digital Comunication.

...

That's a contradiction... I am on 90kbps right now... not sure what you're trying to say.
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outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Thu Jun 15, 2006 3:32 pm    Post subject: Reply with quote Back to top

I think the other poster is on crack.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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Expunged
New Forum Member
New Forum Member


Joined: Jul 23, 2006
Posts: 3

PostPosted: Sun Jul 23, 2006 12:41 pm    Post subject: Reply with quote Back to top

I am also having trouble calling to Pakistan. And it is not my internet service provider or my bandwidth. I have a business plan with comcast with 1mbps upload, Vonage bandwidth set to maximum.

I didn't have this problem when i first started with Vonage, Id say for close to 8 months. Now I am seriously considering changing Voip providers.

One other annoying thing, after a call is dropped, redialling is a pain. I have to wait at least 10 minutes before i can redial that same number.

Anyhow, i don't see this problem getting resolved.

Just my 2 cents.
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Diabolus
New Forum Member
New Forum Member


Joined: Jun 14, 2006
Posts: 3

PostPosted: Sun Jul 23, 2006 12:43 pm    Post subject: Reply with quote Back to top

I made it easy on myself -- I cancelled my service.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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