Very poor international call quality...

Posts: 3 · New Forum Member Joined: Jun 14, 2006 Posts: 3

Hi folks,

I am having very bad issues with Vonage's call quality overseas. We call Pakistan regularly and the volume is low, they can't hear us, we can't hear them, etc. I thought it may have been a 3rd world country problem, but then I called France and had similar issues.

I have Optimum Online (CableVision) as my cable provider, with the Linksys box.

Here's the stats from the Voip test.

I am seriously considering cancelling but I would like this to work... maybe it's something they can fix or I can? Please give me some ideas.

Speed test statistics
---------------------
Download speed: 12330344 bps
Upload speed: 1563840 bps
Quality of service: 95 %
Download test type: socket
Upload test type: socket
Maximum download pause: 59 ms
Average download pause: 2 ms
Minimum round trip time to server: 16 ms
Average round trip time to server: 56 ms

Voip test statistics
--------------------
Jitter you --> server: 3.9 ms
Jitter server --> you: 8.1 ms
Packet loss you --> server: 0.0 %
Packet loss server --> you: 2.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 20
Estimated MOS score: 4.1

Posts: 11 · Posted: Thu Jun 15, 2006 3:55 am Post subject:

I have no idea what all the test mumbo jumbo means but have had very clear calls when calling France and London. Hope someone here can help you. Just thought I'd give this a little bump back to the top. Very Happy

Posts: 114 · Posted: Thu Jun 15, 2006 6:52 am Post subject:

My inlaws were in India for 3 months over the winter. We called them plenty of times and couldn't believe the great sound quality. Granted there was this 2 second delay due to the distance, but the volume and clarity were unmatched.

I'm not a VIOP number decoder, so I can't comment on whether those are good or not.

-Craig

Posts: 5 · New Forum Member Joined: Jun 15, 2006 Posts: 5

simple and basic....change service provider

....Comcast Internet service is Digital
....There is a big diference between Analog and Digital technology.

...

Posts: 72 · Full Forum Member Joined: Mar 21, 2006 Posts: 72

sacse2005 wrote:

simple and basic....change service provider

....Comcast Internet service is Digital
....There is a big diference between Analog and Digital technology.

...

What on earth are you talking about? - all internet service is digital.

Posts: 5 · New Forum Member Joined: Jun 15, 2006 Posts: 5

..P.S:

Don't forget to Login to your Vonage account,
click on FEATURES and verify that your Bandwidth Saver is
on 90 kbps. If it is on 90 kbps change to a service provider
that offers you Complete Digital Comunication.

...

Posts: 3 · New Forum Member Joined: Jun 14, 2006 Posts: 3

sacse2005 wrote:

..P.S:

Don't forget to Login to your Vonage account,
click on FEATURES and verify that your Bandwidth Saver is
on 90 kbps. If it is on 90 kbps change to a service provider
that offers you Complete Digital Comunication.

...

That's a contradiction... I am on 90kbps right now... not sure what you're trying to say.

Posts: 114 · Posted: Thu Jun 15, 2006 3:32 pm Post subject:

I think the other poster is on crack.

-Craig

Posts: 3 · New Forum Member Joined: Jul 23, 2006 Posts: 3

I am also having trouble calling to Pakistan. And it is not my internet service provider or my bandwidth. I have a business plan with comcast with 1mbps upload, Vonage bandwidth set to maximum.

I didn't have this problem when i first started with Vonage, Id say for close to 8 months. Now I am seriously considering changing Voip providers.

One other annoying thing, after a call is dropped, redialling is a pain. I have to wait at least 10 minutes before i can redial that same number.

Anyhow, i don't see this problem getting resolved.

Just my 2 cents.

Posts: 3 · New Forum Member Joined: Jun 14, 2006 Posts: 3

I made it easy on myself -- I cancelled my service.