Can't access VM on Vonage Phone

Posts: 174 · Vonage Forum Master Joined: Jun 12, 2006 Posts: 174

Ok, as I've mentioned in another thread, I'm a brand new Vonage customer and, so far, perfectly happy.

Here is the only problem I've experienced (and I'm hold for the third level of support right now)

I can't access voice mail from my Vonage phone -- I pick up the phone, dial *123, get about 30 seconds of silence, then a busy signal. I can dial my local VM number from a non Vonage phone and it works fine, I can dial an out of area voice mail number from my Vonage phone and it works fine (but that requires dialing 10 digits), and I can access voice mail via the web just fine. Just can't pick up the phone and get it.

Anyone experienced this problem or have any thoughts?

Posts: 35 · Posted: Tue Jun 13, 2006 9:11 pm Post subject:

One of the techs can get your voicemail box deleted and recreated on the voicemail server which might fix it

Posts: 174 · Vonage Forum Master Joined: Jun 12, 2006 Posts: 174

Ok . . . all and all, pretty satisfied with my first Vonage support call (I was worried, given the horror stories) --

Got the mailbox completely rebuilt and it is working fine now.

It took 3 levels of support to get it done, which I thought was a bit much for what seemed to be a fairly basic problem, but oh well.

At each LEVEL, my hold time was less than 10 minutes, which, again, I didn't think was bad. Now, since I had to go through all the identifying stuff (name, number, billing address, etc.) and then recap my problem at each level, then go through a few ideas each tech had, it took the total time on the phone to resolve this problem to over an hour -- again, seems a bit much, but I did not:

A) Wait on hold more than 10 minutes at any one level
B) Get disconnected at any time
C) Get duplicated troubleshooting -- that is, each of the three levels of support did different things (I hate having the next guy start out doing the same thing the last guy tried!)

So, given those three things, especially considering some of the complaints I've read, I'm happy!

Posts: 171 · Posted: Tue Jun 13, 2006 11:18 pm Post subject:

Ihave that same problem. I found that pressing the * - 1 - 2 - 3 numbers very slowly works. I will be placing a call to Customer Service about it. I wonder why rebuilding your voice mail box fixed your problem...

Posts: 19 · Vonage Forum Associate Joined: Jun 06, 2006 Posts: 19

Don't forget, you can always call your Vonage phone # from your Vonage line and the call will go straight through to voicemail access, at which time you're prompted to enter your pass code and get into your voicemail that way.

And yes, if you're not on the Unlimited Calling plan, this counts as an in-network call, so you don't use up your minutes.

Posts: 57 · Full Forum Member Joined: Dec 16, 2005 Posts: 57

I belive you can log into your web-account and turn off voicemail, wait awhile and turn it back on, and that should do the same thing... at least, I've heard of it helping people. I think it's basically the same thing tech support does.