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drjags
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PostPosted: Tue Jun 13, 2006 7:01 pm    Post subject: 911 on vonage Reply with quote Back to top

Is 911 facility an obligation on Vonage phone. I would like to use the phone outside us and I donot want accidental dailing of Vonage. can i deactvate 911 facility.
thanks
jags
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member10841
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PostPosted: Tue Jun 13, 2006 9:08 pm    Post subject: Re: 911 on vonage Reply with quote Back to top

drjags wrote:
Is 911 facility an obligation on Vonage phone. I would like to use the phone outside us and I donot want accidental dailing of Vonage. can i deactvate 911 facility.
thanks
jags


Hi jags,

I'm not entirely sure you can actually "turn off" the 911 function of the service. If you are going to use the service in a new location, you can update your 911 "service address" so that the call would be directed to the new location's emergency call center. Since you are going to use the service outside the US, though, an update to an international address (if possible, I haven't tried) will likely put any 911 call made through to the US national emergency call center. I would suggest trying an update to the "service address" using your international location first. Although if that does not work or you insist on not having 911 service, you should probably contact Vonage directly for your options, if any.

-member10841

P.S. Please note that I am not necessarily advising you to rely on the US national emergency call center for emergency assistance abroad. I am merely listing some options you have in your situation.
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xnewuser
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PostPosted: Wed Jun 14, 2006 11:58 am    Post subject: Re: 911 on vonage Reply with quote Back to top

member10841 wrote:
drjags wrote:
... deactvate 911 facility.


... update to an international address (if possible, I haven't tried).


The 911 feature cannot be deactivated or even updated to an international address (I've tried both). It seems that, for U.S. customers, the system requires a U.S. address. For use when travelling I settled on entering the international address with a U.S. state and unassigned ZIP code.

BTW, for my local calls from home I did test out the 911 feature. I called my dispatch center on their non-emergency line first, to ask permission and to see when was convenient. It worked perfectly.
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EzCo
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PostPosted: Wed Jun 14, 2006 12:23 pm    Post subject: Re: 911 on vonage Reply with quote Back to top

xnewuser wrote:
member10841 wrote:
drjags wrote:
... deactvate 911 facility.


... update to an international address (if possible, I haven't tried).


The 911 feature cannot be deactivated or even updated to an international address (I've tried both). It seems that, for U.S. customers, the system requires a U.S. address. For use when travelling I settled on entering the international address with a U.S. state and unassigned ZIP code.

BTW, for my local calls from home I did test out the 911 feature. I called my dispatch center on their non-emergency line first, to ask permission and to see when was convenient. It worked perfectly.


You can't use an international address or decativate 911 because you're not supposed to use your Vonage service outside the US.

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reebok
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PostPosted: Wed Jun 14, 2006 4:44 pm    Post subject: Reply with quote Back to top

heh, I was wondering where he came up with the idea that you can deactivate it or put in an intl address. I suppose the intl accounts may be different, but then again, so is their emergency access number.

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