Business vs. Residential Service Plans

Posts: 2 · New Forum Member Joined: Jun 10, 2006 Posts: 2

I'm giving Vonage a try with a Premium Unlimited Plan and I eventually want to use it for my business. In researching this, I have been comparing the Premium Unlimited and Small Business Unlimited Plans.

After going through the Vonage website to determine the difference between the Premium Unlimited versus the Small Business Unlimited Plans, other than the free FAX line with 500 minutes of service, I did not see any difference. Is there a difference?

I'd like to hear from others who have been using Vonage for their business. My office is at home and I plan to maintain one POTS line with Verizon and eventually have up to 3 Vonage lines with a toll-free number.

My experience thus far with Vonage has been exceptional and I've only noticed one instance of latency where I heard some echoing and that only occurred for a second or so.

Regards,
Anthony

Posts: 493 · Vonage Forum Evangelist Joined: Apr 29, 2005 Posts: 493

aharbour wrote:

After going through the Vonage website to determine the difference between the Premium Unlimited versus the Small Business Unlimited Plans, other than the free FAX line with 500 minutes of service, I did not see any difference. Is there a difference?

It is against the Vonage terms of service to use a residential plan for a business. That is the difference.

Quote:

2.2 Residential Use of Service and Device. If you subscribe to Vonage's residential services, the Service and the Device are provided to you solely for residential use. You shall not resell or transfer the Service or the Device to another party without our prior written consent. You are prohibited from using the Service or the Device for auto-dialing, continuous or extensive call forwarding, telemarketing (including, without limitation, charitable or political solicitation or polling), fax or voicemail broadcasting or fax or voicemail blasting. We reserve the right to immediately disconnect or modify your Service if we determine, in our sole and absolute discretion, that your use of the Service or the Device is, or at any time was, inconsistent with normal residential usage patterns. In addition, you will be required to pay our higher rates for commercial service for all periods in which your use of the Service or the Device was inconsistent with normal residential use.

Vonage TOS

Posts: 2 · New Forum Member Joined: Jun 10, 2006 Posts: 2

Thanks and I will go back over the TOS. I was planning on getting another adapter anyhow for the business once I made the decision to do so. Thanks again for taking the time to post a reply.

Anthony

Posts: 87 · Vonage Forum Senior Joined: Feb 15, 2005 Posts: 87

They probably have an algorithm to determine if you are using an unlimited residential account for business purposes.

If a call pattern consists of dozens or hundreds of short calls daily (perhaps < 5 minutes) to multiple numbers, it's most likely used for business purposes.

I would imagine they would cancel your account.