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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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maryjane
Vonage Forum Evangelist
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Fri Jun 30, 2006 9:36 pm    Post subject: Reply with quote Back to top

Gotcha EzCo.



When terms of service change on my cell phone they insert a note with my bill. Just the changed part. So I am an informed Customer.

I am concerned with the frequency of changes to the TOS on Vonages website. I feel it to be a inconvenience to read over 15 pages to find the change.

I'm sure other companies do this also where there is no paper bill via snail mail.

It concerns me. And I would like to see some changes.

_________________
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scerruti
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PostPosted: Fri Jun 30, 2006 9:43 pm    Post subject: Reply with quote Back to top

For the technically minded these are the literal changes in the document. I am preparing a more legible version now.

Summary:
Added V-Phone.
Added Office Anywhere Plan.
Clarified use outside supported countries (added UK).
Deleted some blank lines.
Modified copyright date.


3c3
< These Terms of Service constitute the agreement ("Agreement") between Vonage America Inc. ("we," "us" or "Vonage") and the user ("you," "user" or "Customer") of Vonage's residential and small business communications services and any related products or services ("Service"). This Agreement governs both the Service and any devices, such as an IP phone, Multimedia Terminal Adapter, Analog Telephone Adapter or any other IP connection device ("Device" or "Equipment"), used in conjunction with the Service and it applies to all lines on each Vonage account. If you purchased Equipment from a retail store, dealer or other provider other than Vonage, you are a "Retail Customer" for purposes of this Agreement.
---
> These Terms of Service constitute the agreement ("Agreement") between Vonage America Inc. ("we," "us" or "Vonage") and the user ("you," "user" or "Customer") of Vonage's residential and small business communications services and any related products or services ("Service"). This Agreement governs both the Service and any devices, such as an IP phone, Vonage V-Phone™, Multimedia Terminal Adapter, Analog Telephone Adapter or any other IP connection device ("Device" or "Equipment"), used in conjunction with the Service and it applies to all lines on each Vonage account. If you purchased Equipment from a retail store, dealer or other provider other than Vonage, you are a "Retail Customer" for purposes of this Agreement.
9c9
< Most of our customers (other than WiFi and Softphone customers) have access to either basic 911 or Enhanced 911 (E911) service. With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary. Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers' information, Vonage will automatically upgrade customers with basic 911 to E911 service. Vonage will not give you notice of the upgrade.
---
> Most of our customers (other than WiFi, Vonage V-Phone and Softphone customers) have access to either basic 911 or Enhanced 911 (E911) service. With E911 service, when you dial 911, your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary. Customers in locations where the emergency center is not equipped to receive your telephone number and address have basic 911. With basic 911, the local emergency operator answering the call will not have your call back number or your exact location, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is not completed or is not forwarded, is dropped or disconnected, or if you are unable to speak. As additional local emergency centers become capable of receiving our customers' information, Vonage will automatically upgrade customers with basic 911 to E911 service. Vonage will not give you notice of the upgrade.
11c11
< Certain customers do not have access to either basic 911 or E911. If you don't have access to basic 911 or E911 your 911 call will be sent to the Vonage national emergency call center. A trained agent at the emergency call center will ask for the name, telephone number and location of the customer calling 911, and then contact the local emergency center for such customer in order to send help. Examples of situations where 911 calls will be sent to the Vonage national emergency call center include when there is a problem validating a customer's address, the customer is identified with an international location, or the customer is located in an area that is not covered by the landline 911 network. In addition, if you use a WiFi or SoftPhone, due to the portable nature of these Devices, your 911 calls will be routed to the Vonage national emergency call center. Emergency personnel do not receive your phone number or physical location when your 911 call is routed to the Vonage national emergency call center.
---
> Certain customers do not have access to either basic 911 or E911. If you don't have access to basic 911 or E911 your 911 call will be sent to the Vonage national emergency call center. A trained agent at the emergency call center will ask for the name, telephone number and location of the customer calling 911, and then contact the local emergency center for such customer in order to send help. Examples of situations where 911 calls will be sent to the Vonage national emergency call center include when there is a problem validating a customer's address, the customer is identified with an international location, or the customer is located in an area that is not covered by the landline 911 network. In addition, if you use a WiFi, Vonage V-Phone or SoftPhone, due to the portable nature of these Devices, your 911 calls will be routed to the Vonage national emergency call center. Emergency personnel do not receive your phone number or physical location when your 911 call is routed to the Vonage national emergency call center.
17c17
< 1.3 Registration of Physical Location Required. For each phone number that you use for the Service, you must register with Vonage the physical location where you will be using the Service with that phone number. When you move the Device to another location, you must register your new location. If you do not register your new location, any call you make using the 911 Dialing feature may be sent to an emergency center near your old address. You will register your initial location of use when you subscribe to the Service. Thereafter, you may register a new location by following the instructions from the "911" registration link on your Vonage web account dashboard features page. For purposes of the 911 Dialing feature, you may only register one location at a time for each phone line you use with the Service. Regardless of what address you register for a WiFi or SoftPhone, emergency calls you make from these devices will be routed to the Vonage national emergency response center.
---
> 1.3 Registration of Physical Location Required. For each phone number that you use for the Service, you must register with Vonage the physical location where you will be using the Service with that phone number. When you move the Device to another location, you must register your new location. If you do not register your new location, any call you make using the 911 Dialing feature may be sent to an emergency center near your old address. You will register your initial location of use when you subscribe to the Service. Thereafter, you may register a new location by following the instructions from the "911" registration link on your Vonage web account dashboard features page. For purposes of the 911 Dialing feature, you may only register one location at a time for each phone line you use with the Service. Regardless of what address you register for a WiFi, Vonage V-Phone or SoftPhone, emergency calls you make from these devices will be routed to the Vonage national emergency response center.
28d27
<
44c43
< 2.3 Small Business Use of Service and Device. If you subscribe to Vonage's Small Business services, the Service and Device are provided to you as a small business user. You shall not resell or transfer the Service or the Device to another party without our prior written consent. You are prohibited from using the Service or the Device for auto-dialing, continuous or extensive call forwarding, telemarketing (including, without limitation, charitable or political solicitation or polling), fax or voicemail broadcasting or fax or voicemail blasting. We reserve the right to immediately disconnect or modify your Service if we determine, in our sole and absolute discretion, that you have at any time used the Service or the Device for any of the aforementioned or similar activities.
---
> 2.3 Small Business and Vonage Office Anywhere™ Use of Service and Device. If you subscribe to Vonage's Small Business services or Vonage's Office Anywhere Plan, the Service and Device are provided to you as a small business user or business traveler. You shall not resell or transfer the Service or the Device to another party without our prior written consent. You are prohibited from using the Service or the Device for auto-dialing, continuous or extensive call forwarding, telemarketing (including, without limitation, charitable or political solicitation or polling), fax or voicemail broadcasting or fax or voicemail blasting. We reserve the right to immediately disconnect or modify your Service if we determine, in our sole and absolute discretion, that your use of the Service or the Device is, or at any time was, inconsistent with normal small business or business travel usage patterns, or that you have at any time used the Service or the Device for any of the aforementioned or similar activities.
52a52
> 2.6 Use of Service and Device by Customers Outside the United States. Although we encourage you to use of the Service to place calls to foreign countries from within the United States and to use the Vonage Service as you travel, we do not presently offer or support the Service in any countries other than the United States, Canada and the United Kingdom. Vonage Service is designed to work generally with unencumbered high-speed internet connections. However, if the high-speed internet connection you are using is outside the United States, Canada or the UK, and/or your ISP places restrictions on the usage of Voip services, Vonage does not represent or warrant that use of the Vonage Service by you is permitted by any other jurisdictions or by any or all the ISPs. You will be solely responsible for any violations of local laws and regulations or violations of ISP terms of service resulting from such use. We reserve the right to disconnect your Service immediately if we determine, in our sole and absolute discretion, that you have used the Service or the Device in violation of laws of jurisdictions outside the U.S., Canada and the UK.
54,55d53
< 2.6 Use of Service and Device by Customers Outside the United States. Although we encourage you to use of the Service to place calls to foreign countries from within the United States, we do not presently offer or support the Service in any countries other than the United States and Canada. If you use the Service or the Device outside of the United States or Canada, you will be solely responsible for any violations of local laws and regulations resulting from such use. We reserve the right to disconnect your Service immediately if we determine, in our sole and absolute discretion, that you have used the Service or the Device outside of the United States or Canada.
<
60d57
<
96d92
<
137d132
<
145c140
< (a) Residential and Small Business Customers. We offer a thirty (30) day money back guarantee from the date of activation of your Service (different periods apply for Retail Customers depending on the applicable offer details contained in the advertising or online content of the retail store or dealer that sold the Retail Customer the Equipment). The money back guarantee applies only to the first-ordered line per account, not to additional or secondary lines. We will refund the activation fee, the monthly charge for the first month of Service, shipping charges and the disconnection fee provided that:
---
> (a) Residential, Vonage Office Anywhere and Small Business Customers. We offer a thirty (30) day money back guarantee from the date of activation of your Service (different periods apply for Retail Customers depending on the applicable offer details contained in the advertising or online content of the retail store or dealer that sold the Retail Customer the Equipment). The money back guarantee applies only to the first-ordered line per account, not to additional or secondary lines. We will refund the activation fee, the monthly charge for the first month of Service, shipping charges and the disconnection fee provided that:
158d152
<
183d176
<
192d184
<
214c206
< Last Updated: May 26, 2006. Copyright 2001 - 2006 Vonage Marketing Inc. used under license. Vonage is a registered service mark owned by and used under license from Vonage Marketing Inc. a wholly owned subsidiary of Vonage Holdings Corp.
---
> Last Updated: June 29, 2006. Copyright 2001 - 2006 Vonage Marketing Inc. used under license. Vonage is a registered service mark owned by and used under license from Vonage Marketing Inc. a wholly owned subsidiary of Vonage Holdings Corp.

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Stephen P. Cerruti (ISP: TWC)
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scerruti
Vonage Forum MVM
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Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Fri Jun 30, 2006 9:59 pm    Post subject: Reply with quote Back to top

Side by Side comparison at

http://www.otabi.com/VonageTOS.html

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Stephen P. Cerruti (ISP: TWC)
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scerruti
Vonage Forum MVM
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Fri Jun 30, 2006 10:03 pm    Post subject: Reply with quote Back to top

What would be nice is if companies used a Wiki to maintain their terms of service. Then you could see the changes and when they were applied.

However, as this little exercise showed, most of these terms of service are innocuous. Adding V-Phone everywhere that Vonage devices are listed for example.

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maryjane
Vonage Forum Evangelist
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Sat Jul 01, 2006 6:24 am    Post subject: Reply with quote Back to top

scerruti wrote:
What would be nice is if companies used a Wiki to maintain their terms of service. Then you could see the changes and when they were applied.

However, as this little exercise showed, most of these terms of service are innocuous. Adding V-Phone everywhere that Vonage devices are listed for example.


Still stand my ground on thinking the notification of updates to TOS is not fair to a customer. If Vonage could send out an email notification when changes occur that effect .
1. Return policy
2. 911 issues

I know your little exercise showed that this update was not of much importance, that still does not cover the issue of a customer being informed in a fair way. Most customers don't know about programs that can sift through pages to find changes.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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kimchi
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Joined: Sep 11, 2006
Posts: 23

PostPosted: Tue Sep 19, 2006 4:08 pm    Post subject: Reply with quote Back to top

yeah, mind if we ask what was the change?

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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