A Notice When the Vonage Terms of Service have been updated

Posts: 409 · Posted: Fri Jun 30, 2006 5:06 pm Post subject:

scerruti wrote:

What was the change?

Thats my point. Who has the time to read through 15 pages of fine print to find what has changed.

My attempt was to let others know something has changed, that way they can read through the updated terms if they so desire.

I myself don't like to be an uninformed consumer so I will tackle reading through all the fine print this one time. ( two times actually ) since I saved the last terms of service before this updated version. Make a comparison..

Seems like alot to go through to find out what has changed.

Posts: 1424 · Posted: Fri Jun 30, 2006 6:38 pm Post subject:

If you want to email me the files I will gladly do an automated compare of them and send you the results and/or post them. I will PM my email address.

Posts: 533 · Posted: Fri Jun 30, 2006 7:37 pm Post subject:

maryjane wrote:

scerruti wrote:

What was the change?

Thats my point. Who has the time to read through 15 pages of fine print to find what has changed.

My attempt was to let others know something has changed, that way they can read through the updated terms if they so desire.

I myself don't like to be an uninformed consumer so I will tackle reading through all the fine print this one time. ( two times actually ) since I saved the last terms of service before this updated version. Make a comparison..

Seems like alot to go through to find out what has changed.

They definitely don't send any mailings out when they change the ToS.

MaryJane's reference to the change to the cancellation period with no charge has occured twice in the last year. It when from 30 days, to 14 days, then back to 30.

Posts: 1424 · Posted: Fri Jun 30, 2006 8:56 pm Post subject:

In that particular case the change would have no effect upon existing customer except in the case where they were adding a new line. I am certain that if you purchased with a 30 day return period and they changed the TOS they could not enforce a 14 day return period.

That would make it kind of pointless to notify everyone, in fact it would make it annoying.

However, when they changed the disconnection fee policy to limit it to the first year of service, I was notified.

Posts: 409 · Posted: Fri Jun 30, 2006 9:19 pm Post subject:

scerruti wrote:

If you want to email me the files I will gladly do an automated compare of them and send you the results and/or post them. I will PM my email address.

Gladly, I was printing out each set of terms when a paperjam occured popping the springs right out of my print roller ....... ug

Oh well, I just got a Lexmark X7100ve out of this LOL

Posts: 409 · Posted: Fri Jun 30, 2006 9:23 pm Post subject:

scerruti wrote:

In that particular case the change would have no effect upon existing customer except in the case where they were adding a new line. I am certain that if you purchased with a 30 day return period and they changed the TOS they could not enforce a 14 day return period.

According to this

6. FUTURE CHANGES TO THIS AGREEMENT
We may change the terms and conditions of this Agreement from time to time. Notices will be considered given and effective on the date posted on www.vonage.com. Such changes will become binding on you on the date they are posted to our website and no further notice by us is required upon your continued use of the Service. The Agreement as and when posted supersedes all previously agreed to electronic and written terms of service, including, without limitation, any terms included with the packaging of the Device and also supersedes any written terms provided to Retail Customers in connection with retail distribution, including, without limitation, any written terms enclosed within the packaging of the Device.

changes DO affect an exsisting Customer

Posts: 533 · Posted: Fri Jun 30, 2006 9:24 pm Post subject:

scerruti wrote:

In that particular case the change would have no effect upon existing customer except in the case where they were adding a new line. I am certain that if you purchased with a 30 day return period and they changed the TOS they could not enforce a 14 day return period.

That would make it kind of pointless to notify everyone, in fact it would make it annoying.

However, when they changed the disconnection fee policy to limit it to the first year of service, I was notified.

That's irrelevant. I was mearly explaining what MaryJane was referring to.

Posts: 533 · Posted: Fri Jun 30, 2006 9:26 pm Post subject:

maryjane wrote:

scerruti wrote:

In that particular case the change would have no effect upon existing customer except in the case where they were adding a new line. I am certain that if you purchased with a 30 day return period and they changed the TOS they could not enforce a 14 day return period.

According to this

6. FUTURE CHANGES TO THIS AGREEMENT
We may change the terms and conditions of this Agreement from time to time. Notices will be considered given and effective on the date posted on www.vonage.com. Such changes will become binding on you on the date they are posted to our website and no further notice by us is required upon your continued use of the Service. The Agreement as and when posted supersedes all previously agreed to electronic and written terms of service, including, without limitation, any terms included with the packaging of the Device and also supersedes any written terms provided to Retail Customers in connection with retail distribution, including, without limitation, any written terms enclosed within the packaging of the Device.

changes DO affect an exsisting Customer

Oh, heh, not only irrelavant, but wrong.

Posts: 409 · Posted: Fri Jun 30, 2006 9:28 pm Post subject:

Posts: 533 · Posted: Fri Jun 30, 2006 9:30 pm Post subject:

maryjane wrote:

Read up