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Hard Wiring - Installation
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In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 24, 2017 at 22:29:48

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In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

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In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

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In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

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In The Forum:
Vonage UK
Topic:
How do you call 999
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In The Forum:
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Topic:
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In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

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In The Forum:
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On Feb 16, 2017 at 03:16:51


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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booma
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Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Wed Jun 14, 2006 12:54 pm    Post subject: Re: Same Runaround! Reply with quote Back to top

swent wrote:
I'll be darn -- I'm having the very same experience as Matt. Caught between a rock and a hard place -- you have to cancel AFTER they've already billed you for the additional month (that you don't want)!

I spoke to a woman. After my rants, she noticed that my card runs out at the end of the month and actually told me that was my best way out!

I'll do my best to warn others. Do NOT sign up with Vonage.


You may find that Vonage will still charge your account even though it expires. I had this experience with another company who just "made up" an expiration date in the future and processed the charge.

The key point you make -- having to cancel after your full one year is up, and AFTER you've paid for the next full month -- is a very bad business practise. Vonage has to fix this...

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swent
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Joined: Jun 12, 2006
Posts: 4

PostPosted: Wed Jun 14, 2006 1:01 pm    Post subject: Executive Phone Number Reply with quote Back to top

Congratulations! Terrific that your problem is solved.

Is this (see below) the executive phone number to call?

1-VONAGE-HELP 1-866-243-4357.

Thanks.
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theshine
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Joined: Jun 12, 2006
Posts: 8

PostPosted: Wed Jun 14, 2006 1:29 pm    Post subject: Reply with quote Back to top

The number was posted on here yesterday, but it may have been taken off or edited. Anyway, it's 1-888-580-4020. I have no idea where this is listed, but I want to thank whoever posted it yesterday. I would have still been very upset today if I was not given this number.
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swent
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Joined: Jun 12, 2006
Posts: 4

PostPosted: Wed Jun 14, 2006 1:43 pm    Post subject: Reply with quote Back to top

Thanks so much for the executive help phone number. I wrote it down in my notebook just in case it disappears again.

This forum is very helpful. Thanks to everyone for his/her comments.
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holler
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Joined: Apr 27, 2005
Posts: 72

PostPosted: Wed Jun 14, 2006 8:05 pm    Post subject: Reply with quote Back to top

By the way, the direct no. for accounts management is 1-800-860-5491.
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theshine
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Joined: Jun 12, 2006
Posts: 8

PostPosted: Thu Jun 15, 2006 2:57 pm    Post subject: Reply with quote Back to top

That accounts management number is the one you sit on hold for over a half hour. Jus a heads up about the executive response team number. Watching TV last night I realized that 888 numbers may all be toll numbers, like 900 numbers. I don't know if this is true, but if it is, they found a way to get more money out of me.
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gburg
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Joined: Jul 17, 2005
Posts: 48

PostPosted: Fri Jun 16, 2006 2:10 pm    Post subject: Reply with quote Back to top

So, what is the Executive number?
Thanks
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booma
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Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Fri Jun 16, 2006 2:12 pm    Post subject: Reply with quote Back to top

gburg wrote:
So, what is the Executive number?
Thanks
look back 5 or 6 posts here...

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