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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Poll

Have you had an experience with Vonage 911?
Yes - Completely satisfied
14%
 14%  [ 2 ]
Yes - Could have been better
14%
 14%  [ 2 ]
Yes - The postal express would have been faster
0%
 0%  [ 0 ]
No - Thankfully
71%
 71%  [ 10 ]
Total Votes : 14

Author Message
candor_82
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Joined: May 28, 2006
Posts: 6

PostPosted: Mon Jun 12, 2006 12:50 am    Post subject: Vonage 911 test call Reply with quote Back to top

Purchased Vonage on April 8th 2006 and have not looked back since. Haven't had any problems during the past 2 months at all, except for some echo problems which were caused by myself (torrents that I forgot to kill on the way to work Embarassed) . So after porting my number about 2 weeks after getting the router in the mail, I decided to schedule a test 911 call. We have 2 diabetics living here so it was of utmost importance that 911 go off without a hitch. I had read a couple of horror stories on other forum sites, so naturally, I was a bit concerned.

It should be noted that I work for another Voip in the US that does not have service in Canada, so I know all about the limitations of 911 service.

First off, I called my local police station and was transferred to the 911 dispatch centre where I notified the location that I was using Vonage and wished to test the 911 service. They gave me the go-ahead and this is what happened after I hung up and dialed 9-1-1:

Vonage Emergency Operator: (after about 15 seconds) "Vonage 911, is this the account holder"

ME: "Yes this is a test call, I just subscribed and I am placing a test"

Vonage Emergency Operator: "Is your phone number 613-xxx-xxxx, and your address ______?"

ME: "Yes"

Vonage Emergency Operator: "Please stay on the line I will connect you"

**Silence for approximately 30 seconds**

Unknown Dispatcher: "911 do you need police, fire, or ambulance"

Vonage Emergency Operator: "I have a Vonage customer on the line making a test call, could you please connect me to the emergency dispatch in Ottawa, Ontario, Canada"

Unknown Dispatcher: "Thank you, please hold the line"

**Silence for approximately 10 seconds**

Ottawa Dispatch: "911"

Vonage Emergency Operator: "I have a Vonage Voice over I.P. customer on the line making a test call, go ahead caller"

Me: "Is this the 911 call centre in Ottawa, Ontario, Canada?"

Ottawa Dispatch: "Yes it is"

So there you have it. It does take a little longer using Vonage to contact your local emergency dispatch considering seconds can count, but I think it should be fine. The entire call from when I hit 911 to when I spoke with Ottawa dispatch was approximately 1 minute and 20 seconds. Hopefully Vonage can get some sort of Enhanced 911 service going in the near future, but until then I am a happy camper.

I am in the Ottawa area using Rogers Highspeed cable and the Linksys RTP 300 (I believe) lol.
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dabones
Vonage Forum Evangelist
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Tue Jun 13, 2006 5:59 pm    Post subject: Reply with quote Back to top

glad it works for you.. I have not tried thsi test myself, I have the Local Police Dept's Emergency phone number, and would just call them, as they pick up in 2 rings or less, they can get fire/ambulance service from there..

or use a Cell phone to dial 911..

_________________
Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K

** Notice, GrandCentral.com has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite..
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outerfire
Vonage Forum Master
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Joined: Jan 22, 2006
Posts: 293

PostPosted: Wed Jun 14, 2006 1:13 am    Post subject: Reply with quote Back to top

dabones wrote:
glad it works for you.. I have not tried thsi test myself, I have the Local Police Dept's Emergency phone number, and would just call them, as they pick up in 2 rings or less, they can get fire/ambulance service from there..

or use a Cell phone to dial 911..


Hehe,

Reminds me of our last baby. My wife was supposed to deliver in a regional hospital 50 miles away (due to a higher risk delivery). I called the ambulance directly on their cell on my way to the local hospital and told him to get things ready. Although it helped that it was my brother on the cell.

And our doctor opted to not send us on the trip anyway.
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Mustardman
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 19, 2005
Posts: 105

PostPosted: Sun Jun 25, 2006 11:45 am    Post subject: Reply with quote Back to top

I used it for real late last night. Nothing major, just some punks smashing the window of my car and I happened to see them do it. In hindsight I should of followed the little Aholes first and took my cellphone because they never found the goofs but for whatever reason I just decided to grab the phone and call the cops as I figured they might be able to respond quicker than they did but that's another story.

Basically satisfied with Vonage 911 and my experience was the same more or less as the test call in the initial post. I was half asleep and didn't realize I was on Vonage so when the first operator answered I just started rambling about what happened and she had to stop me and said she was only the initial operator, then she put me through to the second one and they seemed to get mixed up for a few seconds as to who was going to give who the info and move it along but we moved on quickly enough. The second determined I needed the local police which I got on the third transfer. Total time for all of this was about 2 minutes.
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