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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Picsman
Full Forum Member
Full Forum Member


Joined: Mar 05, 2006
Posts: 48
Location: USA Middle left coast

PostPosted: Sun Jun 11, 2006 1:42 am    Post subject: Can't hear caller for first 3 seconds of call Reply with quote Back to top

After the connection is made, I cannot hear the caller at all for about 3-5 seconds. This is true for every call. Makes no difference whether I place the call or am picking up a call. The rest of the call is fine; very good sound quality, no drops.

This problem started a few weeks ago which is after about 60 days of no problems at all.

Router is WRTP54G.

Where do I look to solve this frustrating problem?

Thank you for your help.
=============

Speed test statistics
---------------------
Download speed: 3376000 bps
Upload speed: 343624 bps
Quality of service: 78 %
Download test type: socket
Upload test type: socket
Maximum download pause: 170 ms
Average download pause: 10 ms
Minimum round trip time to server: 101 ms
Average round trip time to server: 132 ms

Voip test statistics
--------------------
Jitter you --> server: 4.2 ms
Jitter server --> you: 9.6 ms
Packet loss you --> server: 0.0 %
Packet loss server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 4.0

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
3.9 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 53.5%
Latency 0.00 0.0%
Packet Discards 0.50 46.5%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 188 ms
Packet Discards 1.9%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 7 ms
Max: 55 ms
Signaling Quality
Post-Dial Delay 125 ms
Call Setup Time 125 ms
Media Delay 282 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 188 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods
Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 43 ms
Signaling Quality
Post-Pickup Delay 132 ms
Call Setup Time 134 ms
Media Delay 167 ms

=== EOF ==============
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Picsman
Full Forum Member
Full Forum Member


Joined: Mar 05, 2006
Posts: 48
Location: USA Middle left coast

PostPosted: Tue Jun 13, 2006 2:35 am    Post subject: Reply with quote Back to top

There's so much ugly bashing on Vonage here I felt compelled to post this message.

I called the New Jersey call center. I was on hold for about 15 minutes. Explained my problem--the one above--to the tech. He said he needed to check something and be right back. Couple minutes later he came back on and said he'd transfer me to another tech.

I was on hold for less then ten minutes. Roger answered. Said he needed to read the log, then asked me a few questions. He obviously knew what he was doing and seemed totally competent.

To reduce what followed during the next twenty minutes to a short paragraph, he ended up making several changes, asked me to reset the voice section of my WRTP54G, did a network reset, did some more tweaking and finally changed my one line to the second port on the router. That solved the problem. During the call, he made several "test calls" and did not quit until the problem was fully solved.

When I asked what happens when I sign up for the second line he said he'd make a note and after testing, he was pretty sure I'd get a new router. Also, after he checked some specs he had, he speculated I should get a new cable modem as mine was at DOCSIS 1.0 and not upgradeable.

Yes, I was on hold for a while but the problem is solved. I was impressed with Roger's methodical approach to the problem. He proved to be a fully competent tech with excellent customer service skills.

Overall, and particularly considering the $600 a year I'm saving with only minimal problems, I could not be happier with Vonage.

And, thanks Roger. Ya done good.
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