Guys, let's call them all regularly, so they would be aware of the issue (if they pretend they're not) and at least we could stop them from forcing us to perform that ridiculous and useless troubleshooting loop of theirs(restart your modem, reset it and blah blah blah).
I got their north American tech support number - sick of that Indian tech support - (at least it was N American the time I called them) let's dial this number and force them to resolve this issue. 1-866-243-4357
Hope all the members in this same boat participate.
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