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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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acedoc2002
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Joined: Jun 07, 2006
Posts: 2

PostPosted: Wed Jun 07, 2006 12:28 pm    Post subject: Vonage VoIP and Credit Card Processig Terminals Reply with quote Back to top

[font=Courier New] [/font]
Howdie Folks,

Good forum, congrats to all concered.

Got a problem. I love the Vonage service. Use it at home for years..now at my new business too.


I have two phone accounts and a third Fax a/c with Vonage. I have a Router and an adapter that I use with this service. I use a Linksys Voip Wireless-G Router with two phone ports (first port use for my main number and the second for the fax number). The adapter uses my second number (which I use for Call Hunt feature).

I have used the line coming out of the "fax port" ans split it to go to the fax machine (which works without any problem).

The problem arises with the Credit Card processing terminal (Omni 3200 SE) which is hooked up to the splitter out of the "fax port". Now I just found out through the tech support on my Merchant Services that most CC Terminals(terminals) can not handle High-speed digital phone signal. Therefore I need to coem coem up with an Digital/Analog converter (also called Analog Adapter by some manufactures). I know Cisco used to put out ATA 186 (recently taken off the market). Now Linksys (which is a part of Cisco) also has a line of "adapters"; such as SPA-3000 (manfac. by Spiura- subsid. of Linksys) . Any ideas If i can use such an adapter to hook-up my CC terminal to the Phone port on Vonage Voip Router??
Thanks to all the help.
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themew
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Joined: Apr 15, 2005
Posts: 56

PostPosted: Wed Jun 07, 2006 1:14 pm    Post subject: Reply with quote Back to top

Have you hooked your terminal up to your Vonage line and tried it??

Our Verifone terminal works with our Vonage lines without any trouble whatsoever... So does our PC terminal using a standard modem.

Not sure why you're having trouble... Smile
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acedoc2002
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Joined: Jun 07, 2006
Posts: 2

PostPosted: Wed Jun 07, 2006 1:36 pm    Post subject: Thanks for reply Reply with quote Back to top

The problem is NOT with Vonage! Problem is the CC terminal that can NOT handle the High-speed Phone line.

I have tried plugging the terminal directly to the Phone port but it can not sustain the line for more than few seconds. That is why the Merchant services ta my card processing vendor has recommended an Analog Converter between the terminal and the Voip Router.

I suppose I can purchase Cisco ATA 186, but is there a better "gadet" out there? Is SPA 3000 a better choice? or any otehr suggestiosn to convert the digital phone line to Analog to make the terminal work at its own speed

Thanks again!
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gouveia
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Joined: Mar 12, 2007
Posts: 1

PostPosted: Mon Mar 12, 2007 8:15 pm    Post subject: I have the same problem Reply with quote Back to top

I am hoping that someone will repond because i just found out I have the same problem. They told me a phone line filter might help so I went and bought one but it did not work. So I am hoping someone will help me/us out. What will work?

Thanks
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