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tplink Posted:
Im trying to add
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HildBeft Posted:
You can recollect
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The devices are
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Hi these are most
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Has anyone setup a
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silky06
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PostPosted: Wed Jun 07, 2006 12:02 pm    Post subject: Quit whinning Reply with quote Back to top

Most of you complaining about Vonage "should just stop it". I have had this service for a short time with no major problems that I couldn't resolve on my own. Also for the cost as compared to your telco, why complain. I'm of course a techie person who loves to troubleshoot networks & communication issues. I won't complain. I'll just deal with it. I'm a believer in you get what you pay for. Just me two cents.
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booma
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PostPosted: Wed Jun 07, 2006 12:09 pm    Post subject: Reply with quote Back to top

Do you share your Vonage phone service with others in your house? More specifically a spouse that you convinced it would be a great way to save money?

If you answer no to the above questions, then you really don't understand why some problems, though small and able to be solved by a techie person quickly, is just not acceptable.

I agree you get what you pay for, problem is maybe the value isn't good enough. In which case, then you need to give up on Vonage and go a more traditional, and more expensive, route.

Besides, this forum is for complaining about issues and trying to get them resolved.

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silky06
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PostPosted: Wed Jun 07, 2006 12:16 pm    Post subject: Reply with quote Back to top

Yes, I share my Vonage with my spouse. She's always on the phone while I'm surfing the net and downloading large files. I explained to her that there maybe some issues and she has agreed with me to live with it. Our goal was to reduce our telco cost of around $98 dollars a month from a major telco.
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booma
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PostPosted: Wed Jun 07, 2006 12:21 pm    Post subject: Reply with quote Back to top

silky06 wrote:
Yes, I share my Vonage with my spouse. She's always on the phone while I'm surfing the net and downloading large files. I explained to her that there maybe some issues and she has agreed with me to live with it. Our goal was to reduce our telco cost of around $98 dollars a month from a major telco.


First, does your wife have a sister? Second, I'm still going to complain... Lol

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satkinsn
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PostPosted: Wed Jun 07, 2006 12:25 pm    Post subject: Reply with quote Back to top

I've poked around a little bit in the forum archives, and haven't turned up much on the role perception plays in whether one is satisfied or not with Vonage service.

Booma is right, IMHO. When I installed V. last weekend, I thought it was just fine - but then, I live on my cell, use Skype at work and am used to the vagaries of the internet.

My wife's reaction was quick and to the point: it not only didn't "sound like" our traditional phone, to her ear it didn't sound as good.

Plus, she didn't like having a 20 day virtual number while ours got switched over, and she didn't like the fact that I had to activate 911, and she even didn't like the fact that you could listen to your voice mail on line.

As strange as that last seems, it's a good example of the gulf between tech people and the rest of the human race. To my wife, a bright and thoughtful woman, the extra of being able to listen on line was just one more needless complication to what she's lived with for a long time.

I'm not saying she's right - I am saying she represents how many people still see this - no matter the savings (it would have been $65 a month for us) the service has to be pretty much a seamless replacement to be worth it.

Scott Atkinson
Watertown NY
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scerruti
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PostPosted: Wed Jun 07, 2006 12:44 pm    Post subject: Reply with quote Back to top

I think it is unfair to ask people to stop whining. First because most of what you are commenting on is legitimate complaints and not whining and second, not having had problems, you have no standing to comment on their situation.

Complaining versus Whining

People are complaining when they are having problems and can't get adequate support from the company that is charging them a fee. It doesn't really matter if the problem is with their ISP, their home network or if a rat is living inside their phone, they have a right to expect a reasonable level of support. Vonage is not selling a niche techie product, they have ads on TV that have people claiming you just plug it in and it works. They, Vonage, set the level of expectations.

The whining I do hear comes actually from the techies. They want free SoftPhones or open SIP credentials. There is also some whining from the masses about ACR or outgoing caller ID. The reason that this becomes whining versus complaining is that there has been no public expectation set by Vonage that any of these features would be available.

There are really two distinctions between whining and complaining. The first is the maturity of the complaint and the second is the repetitiveness of it. By basing my argument on the expectations set by Vonage I am addressing the maturity element. With some gray areas (especially ACR) the initial complaint may be a legitimate complaint, but the sheer repetition has turned it to whining.

Purpose of this Forum

One of the main purposes of this forum is for Vonage users to assist other Vonage users. Not having had problems you may not see the need for this, that is why I say you lack standing. There are many people who have come here and gotten the help they needed to either get the service working, or to do something outside of what Vonage supports, for example hard wiring. Many of those people stay around and help other people, and if you are good at network troubleshooting then you may find it rewarding to do so yourself. But, please don't come and try to tell people not to seek assistance. I personally find it very rewarding, even fulfilling, when I can help someone get something working.

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silky06
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PostPosted: Wed Jun 07, 2006 12:44 pm    Post subject: Reply with quote Back to top

I understand that not everyone a techie. This country needs to get with the program and embrace change. I'm in the computer / telecommunication industry. Many service jobs are being moved overseas and not because we don't have the expertise to do the work but because of the costs to the customer. Voip to me is a solution in time that will reduce cost. With new technology comes some issues and problems. These problem/issues needs to worked out and not just given up on.

The japanese had Voip and even Hybrid cars many years ago. Many americas don't like too much change it their lives. Things like, "I don't like the echo I hear from this new Voip, the Hybrid doesn't have all of the power as my V6 or V8 vehicle. We need to embrace new technologies, help develop it and not just give up when something doesn't work like it use to. In time, there will be improvements. Lexus has produced a V6 Hybrid car. <Japanese again>.

Personally, I'm trying to figure out ways to reduce my household costs. Family cell phone bill $85 a month, local phone bill $95 a month and cable bill $90 a month is just to much.
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satkinsn
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PostPosted: Wed Jun 07, 2006 12:57 pm    Post subject: Reply with quote Back to top

silky06 wrote:
I understand that not everyone a techie. This country needs to get with the program and embrace change. I'm in the computer / telecommunication industry. Many service jobs are being moved overseas and not because we don't have the expertise to do the work but because of the costs to the customer. Voip to me is a solution in time that will reduce cost. With new technology comes some issues and problems. These problem/issues needs to worked out and not just given up on.


I don't think anybody's giving up, but another way to look at whining is - regular folks pushing back against technology, which regularly over-promises and under-delivers.

Scott A.
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taylor2767
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PostPosted: Wed Jun 07, 2006 1:13 pm    Post subject: Reply with quote Back to top

[quote="silky06"]I understand that not everyone a techie. This country needs to get with the program and embrace change. I'm in the computer / telecommunication industry. Many service jobs are being moved overseas and not because we don't have the expertise to do the work but because of the costs to the customer. Voip to me is a solution in time that will reduce cost. With new technology comes some issues and problems. These problem/issues needs to worked out and not just given up on. (quote)

You obviously haven't had the service long enough to realize that the majority of us have had our Vonage bills go up $3-5 dollars a month from a year ago. So, cost savings are in the eyes of the beholder.
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scerruti
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PostPosted: Wed Jun 07, 2006 1:18 pm    Post subject: Reply with quote Back to top

satkinsn wrote:
I don't think anybody's giving up, but another way to look at whining is - regular folks pushing back against technology, which regularly over-promises and under-delivers.

emphasis mine

That's not a technology issue, it is a commerce issue.

When was the last time a fast food sandwich looked like the one in the ad? Do you really think that four lenders are fighting to get your business?

Do you know what the number 1 strategy is for retailers competing with big box stores is? Customer service.

If you want lowest price, go with the big guy (Vonage). If you are looking for better service or more features then you will have to pay a premium. You don't get both.

The reason there is more (or more perceived) whining (or complaining) in the technology sector is that there is typically something you can do to correct things yourself. If there was an active WalMart user forum they might include electronic store directories to help you find things, people in a MacDonald's user forum might share tips for the ingredients to add to a meal to make it better.

So while I agree with your sentiment that it is not about giving up, I disagree that it is related to pushing back against technology.

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