about to cancel... or is it my adapter? last help anyone?

Posts: 10 · Vonage Forum Associate Joined: May 18, 2006 Posts: 10

I have tried everything - after 4-5 months of excellent service,
my Vonage no longer works well enough to use for any serious calls.
The other party can hear me fine, but my incoming audio is disastrous.

I have been with support many times, and in this forum I have gotten a lot of suggestions, none changed anything.

I had Vonage working great for months, and about 2 months ago it went to crap. I have one router behind another, which I always had, and it workded fine, but even when plug my Vonage router directly into the DSL connection, with no computers or other routers on the network, the calls are just as bad.

I have tried the speed tests, my results are not super high but should be good enough... as I said, it worked perfectly for months.
I have had techs tell me over and over
they are 'sure the problem has been resolved' ... yeah right.
Their test calls are fine for a few minutes... but the intermittent trouble still exists.

I have the Linksys wrtp54g router as my Vonage adapter.
Would it be wise to try a different adapter, or would I just be throwing away more $$ for a service that doesnt work?

I love Vonage in theory, but my reality with it has been less than satisfactory.

Posts: 2257 · Posted: Tue Jun 06, 2006 12:36 pm Post subject:

Sounds to me like something went wrong with your internet connection, though why the testing would work well if that was the case is a mystery.

What firmware version is your WRTP54G on?

Posts: 10 · Vonage Forum Associate Joined: May 18, 2006 Posts: 10

>>>What firmware version is your WRTP54G on?

Not sure, but I did update it at one point not too long ago,
in the process of trying to fix this issue.

Posts: 2257 · Posted: Tue Jun 06, 2006 12:45 pm Post subject:

It's on the upper-right corner of the login screen on the web interface. It should be 1.00.62.

I don't think firmware is your problem, just one of the first things to check.

Posts: 10 · Vonage Forum Associate Joined: May 18, 2006 Posts: 10

yep - 1.00.62

Like I said, I have run the gamut of what it 'might' be.

Posts: 1424 · Posted: Tue Jun 06, 2006 1:49 pm Post subject:

Calls are fine for a while and then have problems?

Have you tried running ping plotter for an extended period? Can you determine if there is a time of day where calls have quality problems?

Reviewing your past posts I don't think your test scores look good at all. Would you post scores from the new forum speed test and also from testyourvoip again and let us look at them?

I don't think a new adapter is going to help your problems. Everything you have posted indicates ISP problems. I understand that you have worked with your wireless ISP to optimize the connection, but if they are adding new subscribers or if a new source of interference has been added then that could explain your problems. Can you tell us who your ISP is or what equipment they are using?

Posts: 1424 · Posted: Tue Jun 06, 2006 1:51 pm Post subject:

Also, have you set your bandwidth saver setting to a lower value?

Posts: 10 · Vonage Forum Associate Joined: Mar 05, 2006 Posts: 10

http://www.vonage-forum.com/outgoing/out.php?url=aHR0cDovL3d3dy5saW5rc3lzLmNvbS9zZXJ2bGV0L1NhdGVsbGl0ZT9jaGlsZHBhZ2VuYW1lPVVTJTJGTGF5b3V0JnBhY2tlZGFyZ3M9cGFnZSUzRDIlMjZjaWQlM0QxMTE1NDE2ODM1ODUyJTI2YyUzRExfQ29udGVudF9DMSZwYWdlbmFtZT1MaW5rc3lzJTJGQ29tbW9uJTJGVmlzaXRvcldyYXBwZXImU3VibWl0dGVkRWxlbWVudD1MaW5rc3lzJTJGRm9ybVN1Ym1pdCUyRlByb2R1Y3REb3dubG9hZFNlYXJjaCZzcF9wcm9kc2t1PTExMTgzMzQ2MjYzODA%3D

Just wondering, can the firmware from the Linksys site be used to flash this unit? I understand that Vonage can update the firmware as well but is there a reason not to use the official Linksys update?

Posts: 10 · Vonage Forum Associate Joined: May 18, 2006 Posts: 10

hi scerutti -
thanks for the advice,
yes I have tried adjusting the bandwidth saver,
and as for a time of day or specific cause, sometimes a call
will be fine for 15 minutes, then get bad. Other times, the quality is bad as soon as I dial - i hear dropouts while the line is ringing.

my ISP is a small local company, but the tech is very bright,
and has assured me I should have plenty of bandwidth available.
As i said, it worked fine for months... and the ISP hasnt changed anything.

Posts: 2257 · Posted: Tue Jun 06, 2006 2:51 pm Post subject:

somms wrote:

Just wondering, can the firmware from the Linksys site be used to flash this unit? I understand that Vonage can update the firmware as well but is there a reason not to use the official Linksys update?

The fact that it lists as 3.1.14, which is not a Vonage WRTP54G release at all, would be enough to make me run screaming in the other direction.

It doesn't even match their own GPL firmware release of 1.00.60.

I'm a little confused about this one, and I wouldn't recommend loading it. Maybe it would work. Then again...