Decided to Cancel Service after 18 Months

Posts: 1 · New Forum Member Joined: Jun 05, 2006 Posts: 1

I initially bought into the idea of using this alternative technology that was flexible, cost effective and pretty slick. But after experiencing 18 months of lackluster voice quality service - I am going back to Verizon.

This technology is NOT ready for prime time home usage.

Sick of dropped calls, ghosting of conversations and the need to tweak and adjust settings, replacing phones, diagnostics, etc.

Sick of dealing with outsourced Indian operators who soon or later need to forward me back to US tech support staff.

My time is too valuable and patience is at end.

Good luck.

Posts: 646 · Posted: Tue Jun 06, 2006 9:11 pm Post subject:

Meh, well it works fine for some people.

Posts: 87 · Vonage Forum Senior Joined: Feb 15, 2005 Posts: 87

My neighbor is going back to AT&T after about 5 months of lackluster service and quality.

I have been very fortunate. I've been very happy with the service and quality.

It's just the recent Caller ID issue with the names not showing that has been fustrating me.

Just curious to anyone, has Vonage's crappy IPO given you a negative sentiment about Vonage in general?

Posts: 292 · Vonage Forum Master Joined: Oct 08, 2004 Posts: 292

rolands wrote:

Just curious to anyone, has Vonage's crappy IPO given you a negative sentiment about Vonage in general?

Nope

Posts: 188 · Vonage Forum Master Joined: Mar 07, 2004 Posts: 188

rolands wrote:

Just curious to anyone, has Vonage's crappy IPO given you a negative sentiment about Vonage in general?

HELL NO!!! I've been totaly entertained by the whole thing. Lol

What I think is funny is how many people have their panties in a knot cause they KNOWINGLY TOOK A RISK and it didn't pay off for them so now they are throwing a hissy fit. Oh well, let's all be adults here. I mean, if you don't get your way you can always sue them, right. Gotta luv the USA.

Posts: 87 · Vonage Forum Senior Joined: Feb 15, 2005 Posts: 87

strange_69 wrote:

What I think is funny is how many people have their panties in a knot cause they KNOWINGLY TOOK A RISK and it didn't pay off for them so now they are throwing a hissy fit.

I hear you! Just imagine if there was a lawsuit everytime someone lost money in the stock market!!!

Posts: 171 · Posted: Wed Jun 07, 2006 12:01 pm Post subject:

I've had Vonage for just over a month -- maybe 6 weeks now. For the most part I am pleased with the phone service. I am lucky since all I did was plug in the adapter, plug in my phones, and it has worked. I did have to call tech support twice to fix volume related problems with the Motorola VT2442 adapter, but even those experiences weren't too awful -- they could have and should have been better.

I agree with what ddawatson says that Vonage is not ready for prime time. I'm willing so far to put up with a few quirks -- like a couple of calls here and there where people calling me can't hear me when I answer, or the caller ID showing up some random Manhattan number when I call someone else. For the annual savings, I'll put up with those few things -- but that's about it. Any more and I'll jump ship. My savings is only on the order or $10 to $15 per month -- so for the added $120 to $200 per year in savings it's just not worth the hassle of having to deal with horrible customer care, and mediocre phone service.

From my perspective I remain cautiously optimistic that Vonage will live up to their claim of saving me money, but if they slip any more on performance or service they're out. I'll end up paying the $40 cancellation fee, but that will be it for Vonage.

Do you suppose any Vonage people read these posts and take note? I hope so, it's the only reason I spend my time writing them...

Posts: 3 · New Forum Member Joined: Jun 07, 2006 Posts: 3

I am a new user and someone clueless of this whole deal. This was my husbands idea as people he works with say it is great. I did the hook up all on my own but now am unsure of how to procede. I have a dial tone and am able to call out on the phone hooked to the Vontage router. Am I supposed to disconnect my Verizon Phone line in my basement at the interface now? Now can I call Verizon and turn off my phone service? I had read somewhere in the Vonage material that you shouldn't turn off your regular phone account until you were assured that the Vonage was working. Being that I have dial tone and can call out I'm assuming that I'm all set. I have chosen to keep my old phone number so how does that work.... Help

Posts: 3198 · Posted: Thu Jun 08, 2006 8:31 am Post subject:

you should start a new thread.

Posts: 400 · Vonage Forum Evangelist Joined: May 05, 2005 Posts: 400

Marla wrote:

I am a new user and someone clueless of this whole deal. This was my husbands idea as people he works with say it is great. I did the hook up all on my own but now am unsure of how to procede. I have a dial tone and am able to call out on the phone hooked to the Vontage router. Am I supposed to disconnect my Verizon Phone line in my basement at the interface now? Now can I call Verizon and turn off my phone service? I had read somewhere in the Vonage material that you shouldn't turn off your regular phone account until you were assured that the Vonage was working. Being that I have dial tone and can call out I'm assuming that I'm all set. I have chosen to keep my old phone number so how does that work.... Help

Don't cancel your service until your phone# has ported to Vonage.

You can disconnect Verizon at your phone interface box and then plug the Vonage unit into one outlet which will feed the rest of your phone jack outlets.