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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Mahone82
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Joined: Jun 05, 2006
Posts: 2

PostPosted: Mon Jun 05, 2006 10:21 am    Post subject: dropped calls -intermit go to dialtone Reply with quote Back to top

[font=Arial] [/font]

Roadrunner
cable modem surfboard sb4100
connected to Linkysys rt31p2 one line out to phone

speed test while on the phone
Download 3,622,128 bps
Upload 81,096 bps
QOS 94%
RTT 34 ms
MaxPause 59 ms

I will talking either to someone I called or called me and sometimes after a minute or 20 minutes or ten minutes I hear click and then the call goes to the dialtone and I have lost my call.
I have done all the tests, talked with customer service numerous times and go thru all the steps and nothing works. This has been happening for the last 4 months..prior to that no problems...Nothing has changed!!! Any help? Mike
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dheiy
Vonage Forum Master
Vonage Forum Master


Joined: May 23, 2006
Posts: 253

PostPosted: Tue Jun 06, 2006 11:26 am    Post subject: hi Reply with quote Back to top

pls try this, this might help you. pls contact your internet service provider and ask what DOCSIS are you currently using..because sometimes this can affect the call. if the DOCSIS is 1.1 or higher, you have the better one but if not ask them to provide you the higher versions.

if this wont work. try to simplify your setup. remove all the devices around your Vonage device and all the device connected into it (hus,switches routers). just connect it directly into the internet modem.

if this still dont work. adjust your bandwidth in your web account call the tech support and ask them to adjust your settings to the highest level(jitterlevel, codec and the packet size).

also, remove all electronic devices away from the router atleast 2 or more meters away (including the phone that you use)because this might interfere the signals inside the device.

still, if this wont work,if there is an available phone port on the Vonage adapter,then switch phone ports and inform the tech support so that they can change the settings also.

also, ensure all the wires are free of damages and the cables are firmly connected to the ports.

make sure that the device is well ventilated.

do not download anything or share files while using the phone because this might lessen the signals that is coming from the router.

in case this things wont work just inform me.
so that i could research again.

dheiy
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