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mcqueen
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PostPosted: Fri Jun 02, 2006 11:45 pm    Post subject: wireless router and wireless phone intereference Reply with quote Back to top

spent 2 hours with Vonage support testing, restarting and asking questions. Everything seems to check out.

have rangemax router, panasonic 5.8 giga wireless phone and linksys phone adapter

I place a call and the adapter "phone 1 (or 2)" light blinks on and off in regular rhythm. The call on the phone cuts in and out at the same time as the blinking on the adapter. It does this everytime I try to make or receive a call.

Suggestion is that the rangemax and the wireless phone have interference. I don't understand why the adapter is blinking.

I hope this is a simple fix.
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blakadher
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PostPosted: Sat Jun 03, 2006 12:34 am    Post subject: Re: wireless router and wireless phone intereference Reply with quote Back to top

mcqueen wrote:
spent 2 hours with Vonage support testing, restarting and asking questions. Everything seems to check out.

have rangemax router, panasonic 5.8 giga wireless phone and linksys phone adapter

I place a call and the adapter "phone 1 (or 2)" light blinks on and off in regular rhythm. The call on the phone cuts in and out at the same time as the blinking on the adapter. It does this everytime I try to make or receive a call.

Suggestion is that the rangemax and the wireless phone have interference. I don't understand why the adapter is blinking.

I hope this is a simple fix.

The blinking light is the offhook indicator. If you are losing audio on phone calls with that type of regularity there must be something going on with the connection or you might just have a bad router. Check the sticky near the top of this forum and it lists some basic information needed to help troubleshoot the problem. Someone should be able to come up with some ideas with that info in hand.

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outerfire
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Joined: Jan 22, 2006
Posts: 293

PostPosted: Sat Jun 03, 2006 1:02 am    Post subject: Reply with quote Back to top

Am I missing something here?

I thought the rangmax was 2.4 ghz. But it's late and I could be wrong.

I'd test with a corded phone and see what happens. That may be the indication whether to pursue the wireless phone interference issue
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hugh2005
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PostPosted: Sun Jun 04, 2006 12:34 am    Post subject: vonage and rangemax router interference Reply with quote Back to top

I encountered the exact same issue after installing my new rangemax router yesterday. Called customer service at Vonage and ultimately resolved the issue.

First, try disabling the SPI firewall (protects against Denial of Service attacks) in the WAN settings of your router admin interface. That may solve the problem. I can't tell you if you are truly more vulnerable to DOS attacks as a result; I am still researching to see how real the risk is and whether other software already on my system protects against DOS. But I can say it solved the Vonage interference problem.

The customer service person also had me use Vonage's voiceprompt command system to input a static IP address on the Vonage adapter (instructions for doing this are in the manual) Then, to ensure that the wireless network would find the adapter and not interfere with it, we entered the IP in the Netgear admin interface, as well as creating a DMZ for that IP. I can give you instructions for that separate from this forum if you want.

It may be that simply disabling the SPI firewall was enough to solve the problem, so try just doing that first.
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mcqueen
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PostPosted: Mon Jun 05, 2006 12:29 pm    Post subject: Re: vonage and rangemax router interference Reply with quote Back to top

hugh2005 wrote:
I encountered the exact same issue after installing my new rangemax router yesterday. Called customer service at Vonage and ultimately resolved the issue.

First, try disabling the SPI firewall (protects against Denial of Service attacks) in the WAN settings of your router admin interface. That may solve the problem. I can't tell you if you are truly more vulnerable to DOS attacks as a result; I am still researching to see how real the risk is and whether other software already on my system protects against DOS. But I can say it solved the Vonage interference problem.

The customer service person also had me use Vonage's voiceprompt command system to input a static IP address on the Vonage adapter (instructions for doing this are in the manual) Then, to ensure that the wireless network would find the adapter and not interfere with it, we entered the IP in the Netgear admin interface, as well as creating a DMZ for that IP. I can give you instructions for that separate from this forum if you want.

It may be that simply disabling the SPI firewall was enough to solve the problem, so try just doing that first.


I made the changes to my WAN settings as you had suggested and immediately the interference was gone. I am not clear what "Denial of Service attacks" are and what should I do to protect against this, if necessary.

thanks.
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NateHoy
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Joined: Nov 01, 2005
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PostPosted: Mon Jun 05, 2006 12:43 pm    Post subject: Reply with quote Back to top

I wouldn't worry too much about "denial of service" attacks.

A DoS attack is when someone decides that your connection is worth their while to flood with massive amounts of packets, thereby rendering your connection, or one of the computers on it, unable to function (denying you service).

If you are running a server on your connection, this can be marginally useful, but for most consumer connections, DoS protection is not all that useful. In fact, given the small bandwidth allocation of most consumer connections, it really wouldn't be that hard to simply flood the connection with useless garbage, and even if the router was doing its job, the connection would still be useless.

If at all possible, turn DoS off and leave the rest of the firewall on, and you'll be good to go.

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