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LouA
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Joined: Jun 01, 2006
Posts: 6

PostPosted: Fri Jun 02, 2006 11:50 am    Post subject: Request that a new "sticky" be placed in support a Reply with quote Back to top

I have posted a previous edit of the message below once before and it was quickly deleted by the administrator/moderator of the forum. I have made some changes and hope that nothing in it is deemed offensive enough to have the post deleted.

As a forum suggestion, this may be the correct place to make this request.

I have also asked the administrator/moderator to work with me to make any modifications deemed neccessary in order for this to happen. This post can be compliant with the use guidelines of this open forum. I have not yet received a response.

I am asking for a "sticky" or a section in the support area.

No, rants!, No, Raves! - just an area to be used by potential, existing and former users of the service and perhaps by Vonage as well.

How Vonage works through non-technical issues is a support function; the support area is where this would be of most value.

In other words, experiences with non-VOIP related support such as general questions and answers regarding terms of use, billing, wait times for support, activation contract and fees, termination process and fees, limitations on use of equipment and other practices and policies.

The goal being to improve matters by helping others by providing answers to pre-sign-up and post-sign-up questions regarding terms, practices and policies that Vonage has in place.

Perhaps also, helping Vonage monitor how well their practices and policies as implemented by their support organization is working for them. That is of course, if they should choose to actively monitor.

Please support me with this request by providing your support or lack thereof.

LouA

Below is the most current edit of my post.
_____________________________________________________

I am hoping this post will be used to gather and document experiences with Vonage. Specifically Vonage practices and policies. Not, the Voip service itself which is stated to be as-is. Not connection issues, hardware, software or operation of same.

The type of experiences you have had with Vonage’s explanations of terms of agreement, corporate practices and policies during the sign-up, in service and termination process if you no longer have it; such as:

One year contract,
Trial period,
Activation fees,
Early Termination fees,
Equipment return policy,
Deactivation of Service process,
Limitations of use of equipment purchased
and other corporate practices and policies.

Your experience with Vonage: the first goal is to document whether the practices and policies are or are not being properly explained during the sign-up process.

Maybe the owner of this site would convert this post into a place to gather the experiences people are having when dealing with Vonage sign-up, during service and termination process as applicable.

I am making this a formal request for the owner/administrator of the forum to please consider and take action to make this post a sticky area or section called "Vonage Non-Technical Support".

An area on this forum would enable us and Vonage to monitor how well their practices and policies are working. Perhaps, providing some valuable information to Vonage as well as those looking at signing-up to the service.

Although many of us are happy with the experience so far, I am convinced that there are many; many of us who are being dealt into an unwanted situation of dissatisfaction with Vonage.

LouA
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