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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Joined: Jun 01, 2006
Posts: 6

PostPosted: Fri Jun 02, 2006 11:50 am    Post subject: Request that a new "sticky" be placed in support a Reply with quote Back to top

I have posted a previous edit of the message below once before and it was quickly deleted by the administrator/moderator of the forum. I have made some changes and hope that nothing in it is deemed offensive enough to have the post deleted.

As a forum suggestion, this may be the correct place to make this request.

I have also asked the administrator/moderator to work with me to make any modifications deemed neccessary in order for this to happen. This post can be compliant with the use guidelines of this open forum. I have not yet received a response.

I am asking for a "sticky" or a section in the support area.

No, rants!, No, Raves! - just an area to be used by potential, existing and former users of the service and perhaps by Vonage as well.

How Vonage works through non-technical issues is a support function; the support area is where this would be of most value.

In other words, experiences with non-VOIP related support such as general questions and answers regarding terms of use, billing, wait times for support, activation contract and fees, termination process and fees, limitations on use of equipment and other practices and policies.

The goal being to improve matters by helping others by providing answers to pre-sign-up and post-sign-up questions regarding terms, practices and policies that Vonage has in place.

Perhaps also, helping Vonage monitor how well their practices and policies as implemented by their support organization is working for them. That is of course, if they should choose to actively monitor.

Please support me with this request by providing your support or lack thereof.


Below is the most current edit of my post.

I am hoping this post will be used to gather and document experiences with Vonage. Specifically Vonage practices and policies. Not, the Voip service itself which is stated to be as-is. Not connection issues, hardware, software or operation of same.

The type of experiences you have had with Vonage’s explanations of terms of agreement, corporate practices and policies during the sign-up, in service and termination process if you no longer have it; such as:

One year contract,
Trial period,
Activation fees,
Early Termination fees,
Equipment return policy,
Deactivation of Service process,
Limitations of use of equipment purchased
and other corporate practices and policies.

Your experience with Vonage: the first goal is to document whether the practices and policies are or are not being properly explained during the sign-up process.

Maybe the owner of this site would convert this post into a place to gather the experiences people are having when dealing with Vonage sign-up, during service and termination process as applicable.

I am making this a formal request for the owner/administrator of the forum to please consider and take action to make this post a sticky area or section called "Vonage Non-Technical Support".

An area on this forum would enable us and Vonage to monitor how well their practices and policies are working. Perhaps, providing some valuable information to Vonage as well as those looking at signing-up to the service.

Although many of us are happy with the experience so far, I am convinced that there are many; many of us who are being dealt into an unwanted situation of dissatisfaction with Vonage.

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