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Chibby33
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PostPosted: Fri Jun 02, 2006 9:02 am    Post subject: Wrong Name on Caller ID - What the?? Reply with quote Back to top

maybe this isnt a Vonage issue, but when I tested my caller id from my cell phone, the caller id displayed someone else's name. how to fix??
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ChrisFix
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PostPosted: Fri Jun 02, 2006 9:28 am    Post subject: Reply with quote Back to top

If you are saying you called your Vonage line from your cell phone, and the wrong name is displayed, then that is an issue with the name your carrier has associated with your cell number. You'll need to work with your cell carrier to get that resolved.

You should see that same incorrect name on any other line you call with your cell phone as well.
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PostPosted: Fri Jun 02, 2006 11:48 am    Post subject: Reply with quote Back to top

I think what Chibby33 is saying is that s/he called the cell from home (the Vonage line) and the cell phone displayed a different number than the Vonage number.

I have had this happen often. In fact, as I read this message, my wife called me at work from our Vonage line at home and I got a different, and very strange, number displayed on my caller ID at work -- my house is in the 978 area code, my work is in the 781 area code and the caller ID displayed 646 as the area code -- which is in Manhattan...

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ChrisFix
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Location: North Carolina

PostPosted: Fri Jun 02, 2006 11:58 am    Post subject: Reply with quote Back to top

booma wrote:
I think what Chibby33 is saying is that s/he called the cell from home (the Vonage line) and the cell phone displayed a different number than the Vonage number.

I have had this happen often. In fact, as I read this message, my wife called me at work from our Vonage line at home and I got a different, and very strange, number displayed on my caller ID at work -- my house is in the 978 area code, my work is in the 781 area code and the caller ID displayed 646 as the area code -- which is in Manhattan...


No, the OP said:

"the caller id displayed someone else's name" - not a different number. Since Vonage has no outgoing Caller ID Name, I think it is the other way around.
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sethaniel
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PostPosted: Sat Jun 03, 2006 3:39 am    Post subject: Re: Wrong Name on Caller ID - What the?? Reply with quote Back to top

Chibby33 wrote:
maybe this isnt a Vonage issue, but when I tested my caller id from my cell phone, the caller id displayed someone else's name. how to fix??


I've experienced this too. In my case I know I used to receive the correct name when I had AT&T, but with Vonage someone else's name shows up entirely. For example Jane Doe would call me and when I had AT&T, the caller id showed DOE J. Now that I have Vonage, when Jane Doe calls me the caller ID shows Garcia A.

I opened an issue with Vonage about it. They reloaded something on my phone adapter and had me unplug it and plug it back in. I don't know if it worked or not because Jane Doe hasn't called since then.
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