Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Thu Jun 08, 2006 3:41 pm    Post subject: Reply with quote Back to top

MrMark wrote:
Well...I can only say that it remains inaccurate for me.


I asked the programmer to review your test results and this is his reply.

Quote:
Daniel,

We get this a lot as some people do not like the results when they are slow however MySpeed is very accurate indeed and every time I have been sent a full audit report MySpeed has been proved correct. As a point of reference MySpeed is coded to operate a highly granular 1 millisecond clock (assuming the PC can handle it) . If you review our benchmark page on speed testers you will get a feel of this subject. http://www.myspeed.com/support/benchmarks.html.

How to review the detail of the test – any MySpeed tester can request the detail audit report which audits all the traffic at the TCP level to a 1 millisecond granulation, it is definitive. This is acquired by simply hitting the keyboard letter ‘i’ when the test completes.

I have examined the customers two tests and provided a summary review (a full review is too big a task right now). Interestingly out of the two tests only the worst one was listed.

A summary of the audit for this customers test is as follows, my comments are marked as <<==

Customer’s SPEED test
1st test

max pause=63 ms = this indicates a high TCP hang time which is not good, remember the timer is operating at 1ms, for 63 ms no data moved at all
DOWNLOADED 7,192,572 bytes in 8002 ms (7,190,768 bps) SZ=104857600 F1=819208 F2=0 EX=96845820
[0,1600) = 1,438,062 bytes (7,190,310 bps)
[1600,3200) = 1,428,419 bytes (7,142,095 bps)
[3200,4801) = 1,435,418 bytes (7,172,607 bps)
[4801,6401) = 1,448,091 bytes (7,240,455 bps)
[6401,8002) = 1,442,580 bytes (7,208,394 bps)
QOS=98% (1428419/1448091)
UPLOADING via mss.upload.port=20001
socket buffers: snd=65536 rcv=8192
UPLOADED 201,480 bytes in 7440 ms (216,640 bps) == This shows the first test was 216,640 and the test timed out at 6720ms (should be 8000) indicates problems
115 ms======== RTT is erratic almost doubling in a series of 3 independent tests
60 ms
71 ms
RTT=60/82 (/205.234.111.151:80)
2nd test

max pause=169 ms= this indicates excessive TCP hang time for 163 ms no data moved at all
DOWNLOADED 7,011,696 bytes in 8002 ms (7,009,936 bps) SZ=104857600 F1=857496 F2=0 EX=96988408
[0,1600) = 1,379,070 bytes (6,895,350 bps)
[1600,3200) = 1,351,541 bytes (6,757,705 bps)
[3200,4801) = 1,412,666 bytes (7,058,918 bps)
[4801,6401) = 1,430,038 bytes (7,150,190 bps)
[6401,8002) = 1,438,380 bytes (7,187,407 bps)
QOS=93% (1351541/1438380)
UPLOADING via mss.upload.port=20001
socket buffers: snd=65536 rcv=8192
UPLOADED 84,680 bytes in 6720 ms (100,808 bps) == This shows dramatic reduction from the first test more than 100% reduction and the test timed out at 6720ms (should be 8000)
77 ms
61 ms
64 ms
RTT=61/67 (/205.234.111.151:80)
--------------------------------------------------------------------------------
Customer’s Voip simulation
1st test
Loss: 0.0% (=0/749)
Order: 100.0% (=560252/560252)
Jitter: ave=6.34ms, max=370.60614152202936ms== excessive Jitter
tickres=1 ms
2nd test
Loss: 0.0% (=0/749)
Order: 100.0% (=560252/560252)
Jitter: ave=7.54ms, max=62.78237650200268ms=== much improved Jitter the point being something is affecting traffic
tickres=1 ms


Finally if you do a review of the database for all Road Runner network tests you will see upload is consistently low indicating a pattern.

I have included the upload test below to show that MySpeed is capable of measuring very high upload speeds without issue.

socket buffers: snd=65536 rcv=8192
UPLOADED 26,014,380 bytes in 7480 ms (27,822,864 bps)========= 27 meg test
15 ms
13 ms
13 ms
RTT=13/13 (205.234.111.151/205.234.111.151:80)


I hope this helps.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
MrMark
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 06, 2004
Posts: 132

PostPosted: Thu Jun 08, 2006 4:26 pm    Post subject: Reply with quote Back to top

First, I can confirm that speakeasy is not my ISP - it's roadrunner, as the later post of my test results suggest.

Secondly, I am not saying that the test is not good, or that it is not "cool", or anything like that - I'm just saying that the results do not agree with my empirical results when using Voip over this connection.

Thirdly, I'm not sure how my real-world internet performance or Voip experience could be much better than they are, but if there is room for improvement, I want it!

If anyone can tell me how to coerce my ISP into doing whatever they need to do to produce a better test result, I would certainly be willing to give that a try.
View user's profile Send private message
MrMark
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 06, 2004
Posts: 132

PostPosted: Thu Jun 08, 2006 4:41 pm    Post subject: Reply with quote Back to top

dconnor wrote:
The speed test (not this site) is located just outside of Washington DC in the $53 Million Equinix Data Center in Ashburn VA.

This data center is also the home of hundreds of *.gov servers such as fbi.gov

Try a Tracert to this IP: 205.234.111.151 and see what you get.


Okay, here is the result:

Tracing route to unknown151.111.234.205.defenderhosting.com [205.234.111.151]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 23 ms 10 ms 141 ms 10.53.160.1
3 18 ms 12 ms 11 ms gig2-1.rsbgtxros-rtr1.houston.rr.com [24.28.101.81]
4 18 ms 11 ms 12 ms srp8-1.hstntxtid-rtr2.houston.rr.com [24.28.100.219]
5 11 ms 12 ms 12 ms gig12-0-0.hstntxtid-rtr4.houston.rr.com [24.93.34.98]
6 41 ms 31 ms 24 ms son0-1-0.dllatxl3-rtr1.texas.rr.com [24.93.33.217]
7 37 ms 32 ms 34 ms 4.71.12.17
8 26 ms 24 ms 26 ms ae-14-55.car4.Dallas1.Level3.net [4.68.122.144]
9 34 ms 26 ms 27 ms savvis-level3-ge.Dallas1.Level3.net [4.68.111.90]
10 26 ms 24 ms 33 ms dpr1-ge-2-2-0.dallasequinix.savvis.net [204.70.194.17]
11 26 ms 24 ms 26 ms bhr1-pos-5-0.fortworthda1.savvis.net [204.70.134.10]
12 60 ms 27 ms 26 ms dcr2-so-6-0-0.dallas.savvis.net [204.70.192.50]
13 70 ms 23 ms 60 ms bcs1-so-2-0-0.Washington.savvis.net [204.70.192.54]
14 68 ms 57 ms 75 ms cpr1-pos-9-0.VirginiaEquinix.savvis.net [206.24.238.98]
15 64 ms 71 ms 62 ms bcs1-so-2-0-0.Washington.savvis.net [204.70.192.54]
16 66 ms 70 ms 67 ms r03-8.iad.defenderhosting.com [205.234.111.18]
17 68 ms 64 ms 61 ms cpr1-pos-15-3.virginiaequinix.savvis.net [206.24.227.46]
18 67 ms 61 ms 60 ms unknown151.111.234.205.defenderhosting.com [205.234.111.151]

Trace complete.
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Thu Jun 08, 2006 6:38 pm    Post subject: Reply with quote Back to top

Your trace looks clean Mark.

I guess what I would summarize is this:

The detailed results show that you do have an issue, one that should be effecting your Voip.

You claim that it is not effecting your calls, which is a good thing. Chances are that you might not know just how good it could be.

Not knowing what the SpeakEasy test uses to gauge performance, I can only guess that their test is not uncovering your issues, but ours is.

As for your ISP, I would provide them the programmers comments above and the detailed results that you can obtain by pressing the "i" key after the test is complete.

I hope this helps.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
Julianp
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 03, 2006
Posts: 27

PostPosted: Thu Jun 08, 2006 8:43 pm    Post subject: Reply with quote Back to top

Houston and Washington are not that far apart but 60 milliseconds accross 18 hops is a good clean trace. The second to last hop is odd, switching off the subnet at .18 only to return one hop later to .151. That needs investigation.
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Thu Jun 08, 2006 9:09 pm    Post subject: Reply with quote Back to top

Julianp wrote:
Houston and Washington are not that far apart but 60 milliseconds accross 18 hops is a good clean trace. The second to last hop is odd, switching off the subnet at .18 only to return one hop later to .151. That needs investigation.


I do not see that hop, Juilianp.

The only one I see that might be a problem (and maybe not if MrMark did 2-3 more tracert) was his own modem at hop #2 (with hop #1 being his router)

2 23 ms 10 ms 141 ms 10.53.160.1

Where do you see the 151?

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
Julianp
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 03, 2006
Posts: 27

PostPosted: Thu Jun 08, 2006 9:18 pm    Post subject: Reply with quote Back to top

dconnor wrote:
Julianp wrote:
Houston and Washington are not that far apart but 60 milliseconds accross 18 hops is a good clean trace. The second to last hop is odd, switching off the subnet at .18 only to return one hop later to .151. That needs investigation.


I do not see that hop, Juilianp.

The only one I see that might be a problem (and maybe not if MrMark did 2-3 more tracert) was his own modem at hop #2 (with hop #1 being his router)

2 23 ms 10 ms 141 ms 10.53.160.1

Where do you see the 151?


Sorry for the confusion I was referring to the IP address 205.234.111.18 not milliseconds. This routes off the subnet only to return to 205.234.111.151 one hop later. Just odd, not a problem.
View user's profile Send private message
scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Jun 08, 2006 9:24 pm    Post subject: Reply with quote Back to top

He is talking about hops 16, 17 and 18. It does look odd. My traceroutes go from 16 to 18 without that intermediate hop.
Code:
16 66 ms 70 ms 67 ms r03-8.iad.defenderhosting.com [205.234.111.18]
17 68 ms 64 ms 61 ms cpr1-pos-15-3.virginiaequinix.savvis.net [206.24.227.46]
18 67 ms 61 ms 60 ms unknown151.111.234.205.defenderhosting.com [205.234.111.151]
Code:

  8     5 ms     4 ms     4 ms  r03-8.iad.defenderhosting.com [205.234.111.18]
  9     5 ms     4 ms     4 ms  unknown151.111.234.205.defenderhosting.com [205.234.111.151]


MrMark, does hop 17 consistantly appear in your traceroutes?

_________________
Stephen P. Cerruti (ISP: TWC)
View user's profile Send private message Visit poster's website Yahoo Messenger
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2264
Location: The Beach

PostPosted: Thu Jun 08, 2006 9:30 pm    Post subject: Reply with quote Back to top

Ok, I am sorry.

You are referring to this hop, not ms:

17 68 ms 64 ms 61 ms cpr1-pos-15-3.virginiaequinix.savvis.net [206.24.227.46]

Please do reply to scerruti question above, MrMark.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
Julianp
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 03, 2006
Posts: 27

PostPosted: Thu Jun 08, 2006 9:35 pm    Post subject: Reply with quote Back to top

scerruti wrote:
He is talking about hops 16, 17 and 18. It does look odd. My traceroutes go from 16 to 18 without that intermediate hop.
Code:
16 66 ms 70 ms 67 ms r03-8.iad.defenderhosting.com [205.234.111.18]
17 68 ms 64 ms 61 ms cpr1-pos-15-3.virginiaequinix.savvis.net [206.24.227.46]
18 67 ms 61 ms 60 ms unknown151.111.234.205.defenderhosting.com [205.234.111.151]
Code:

  8     5 ms     4 ms     4 ms  r03-8.iad.defenderhosting.com [205.234.111.18]
  9     5 ms     4 ms     4 ms  unknown151.111.234.205.defenderhosting.com [205.234.111.151]


MrMark, does hop 17 consistantly appear in your traceroutes?

1 <1 ms <1 ms <1 ms 192.168.0.1
2 20 ms 20 ms 20 ms lo1-lon3-adsl20.nildram.net [195.112.5.29]
3 19 ms 20 ms 19 ms ge-1-0-1.cr2.gs1.bb.pipex.net [84.12.224.29]
4 20 ms 21 ms 20 ms lon1-9.nildram.net [84.12.224.14]
5 19 ms 20 ms 19 ms g3-18.cr05.tn5.bb.pipex.net [62.72.141.37]
6 20 ms 20 ms 20 ms cr02.ldn01.pccwbtn.net [195.66.224.167]
7 93 ms 92 ms 92 ms dtg.ge10-2.br02.ash01.pccwbtn.net [63.218.94.150
]
8 96 ms 95 ms 96 ms r03-8.iad.defenderhosting.com [205.234.111.18]
9 94 ms 93 ms 96 ms unknown151.111.234.205.defenderhosting.com [205.
234.111.151]

I do not get the intermediate hop either. Strange.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.30 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum