UPDATED: VoIP Speed Test

Posts: 83 · Posted: Sat Jun 03, 2006 2:44 pm Post subject: Test still seems incorrect

I am still getting a download speed reported that is about 1/3 of what I actually have (and is reported by other tests).

And it claims the jitter is very bad, yet I have no Voip problems.

Posts: 132 · Vonage Forum Senior Joined: Apr 06, 2004 Posts: 132

I just got all green lights with a score of 4.0, but last night I was alternating between all green lights and red lights on both "quality of service" and "jitter" and . During that same period of time I ran some tests at other sites that all looked very good.

If one runs the test and gets a good result, that would have to be good, but it is also obvious that a bad result does not mean that Vonage service will not work well.

For example, I ran some tests while my wife was actually talking on the phone. The conversation was about 45 minutes long, so I had plenty of time to test. The results varied from all green to yellows and reds with jitter sometimes showing in the 300 ms range.

When she got off the phone I asked her about the voice quality of her call and she said that she had not noticed any imperfections. So clearly, the Vonage service can sound perfect, even while this test is reporting that it will not work at all.

Posts: 54 · Full Forum Member Joined: May 08, 2006 Posts: 54

My test results are all over the place too. One test might show all green and the next will show bad jitter and QOS. Then the next test will show good QOS and bad jitter and the next all green again. I'm not sure if it's the test or what but my calls sound good.

Bob

Posts: 2251 · Posted: Sun Jun 04, 2006 1:53 pm Post subject:

ram1220 wrote:

My test results are all over the place too. One test might show all green and the next will show bad jitter and QOS. Then the next test will show good QOS and bad jitter and the next all green again. I'm not sure if it's the test or what but my calls sound good.

Bob

We've had people doing the test from around the world for about two months now and I can tell you that this test is stable and accurate.

Results like that is a good indication that you have serious ISP issues.

Posts: 83 · Posted: Sun Jun 04, 2006 2:13 pm Post subject:

I have tried the test numerous times and gotten widely varying results (especially on the jitter test showing from 5 ms to 394 ms).

I have two internet connections, Comcast and Verizon FIOS. Both show inconsistent results. And using FIOS, which is where I route my Voip, I have excellent sounds quality.

And testyourvoip.com gives pretty consistenly good results.

Posts: 132 · Vonage Forum Senior Joined: Apr 06, 2004 Posts: 132

That has been my experience as well - consistent results from other test sites, but not from the Vonage test. I have also tested from at least four different locations, and they are also inconsistent.

So, I would conclude that if I have "serious ISP problems", so do most of the people that I know. And if most people actually have a serious ISP problem, how the heck is Vonage ever going to be successful?

Beyond that, I think it is important to keep in mind that my Vonage phone service is working well. If this is intended to assess connection quality issues that cause problems with Vonage phone service, there is no doubt in my mind that it is failing to do that job.

I mean, if it's just for grins, then it's a cool tool, but it is certainly not giving an accurate assessment of the actual Voip call quality that can be obtained with my particular internet connection.

Posts: 2251 · Posted: Sun Jun 04, 2006 3:09 pm Post subject:

MrMark wrote:

That has been my experience as well - consistent results from other test sites, but not from the Vonage test. .

Pls PM your test numbers. It appears at the end of the test. We would like to look at the backend data.

Also, your OS, Browser, Location and ISP... and anything else you could add that might be helpful (network config...).

I am not saying that you are not having an issue, I am sure you are. we just can not replicate it and most all other reports do not support this kind of results.

Thank you

Posts: 54 · Full Forum Member Joined: May 08, 2006 Posts: 54

dconnor wrote:

ram1220 wrote:

My test results are all over the place too. One test might show all green and the next will show bad jitter and QOS. Then the next test will show good QOS and bad jitter and the next all green again. I'm not sure if it's the test or what but my calls sound good.

Bob

We've had people doing the test from around the world for about two months now and I can tell you that this test is stable and accurate.

Results like that is a good indication that you have serious ISP issues.

I'm sorry but I have to disagree with you on this one. I think your test is flawed. I don't have any problems with my ISP nor my DSL connection and I haven't in the year that I've been with them. And other than losing dialtone with my Vonage on a constant basis, my calls are perfect. Furthermore on the other Voip test to Boston my results were always nearly perfect everytime. In fact I've posted that info here and people were amazed at my results. There are quite a few of us reporting the same problems with your new test. Maybe you should look at it again.

Bob

Posts: 2251 · Posted: Sun Jun 04, 2006 9:41 pm Post subject:

ram1220 wrote:

dconnor wrote:

ram1220 wrote:

My test results are all over the place too. One test might show all green and the next will show bad jitter and QOS. Then the next test will show good QOS and bad jitter and the next all green again. I'm not sure if it's the test or what but my calls sound good.

Bob

We've had people doing the test from around the world for about two months now and I can tell you that this test is stable and accurate.

Results like that is a good indication that you have serious ISP issues.

I'm sorry but I have to disagree with you on this one. I think your test is flawed. I don't have any problems with my ISP nor my DSL connection and I haven't in the year that I've been with them. And other than losing dialtone with my Vonage on a constant basis, my calls are perfect. Furthermore on the other Voip test to Boston my results were always nearly perfect everytime. In fact I've posted that info here and people were amazed at my results. There are quite a few of us reporting the same problems with your new test. Maybe you should look at it again.

Bob

I have been looking.

The test is current being run more than 1000 times per hour. (server over load)

We will limit that tomorrow to once per hour per member which should reduce the server load.

Sorry for the confusion but we never expected this kind of traffic on the test.

Posts: 2251 · Posted: Sun Jun 04, 2006 10:46 pm Post subject:

It has been confirmed that we currently are having server issues with the test server.

Take all current test results with a grain of salt.

I will update this thread when this is corrected.

Thank you,