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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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blakadher
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PostPosted: Mon Jun 05, 2006 2:36 pm    Post subject: Reply with quote Back to top

booma wrote:
This reminds me of that old scam the record companies use to pull. You remember, get 99 LP's for once cent or something ridiculous. Then you could cancel at any time, but it took forever to cancel and by the time you did you found that you had racked up an extensive bill for Engelbert Humperdink Classics...

I always let them send me the "Monthly Selection" and then just marked it "Return To Sender" without ever opening the package. Eventually they quit sending me anything.

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booma
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PostPosted: Mon Jun 05, 2006 3:03 pm    Post subject: Reply with quote Back to top

[quote="blakadherI always let them send me the "Monthly Selection" and then just marked it "Return To Sender" without ever opening the package. Eventually they quit sending me anything.[/quote]

How would that work with Vonage? I guess you have to canel your credit card...

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NateHoy
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PostPosted: Mon Jun 05, 2006 3:06 pm    Post subject: Reply with quote Back to top

booma wrote:
In the interest of helping, I'm wondering if we can create a sticky message of exactly how one should go about canceling their Vonage account. I'm hoping I never have to do this, but I'm worried that if I ever decide to for whatever reason, it may be a painful battle -- long hold times, misscommunications, etc.


Great idea, except....

It used to be easy to cancel. CAll the 866 #, press the option to cancel (I think it was option 3), wait on hold for about 5-10 minutes, get a "customer retention specialist" who was better at solving problems than the usual rep, tell them you want to cancel, have phone line go dead a few minutes after call, done.

I think the part about the "customer retention specialist" is what killed this idea. Since everyone and their brother started calling the cancelation department to get their problems resolved, it probably became the busiest department in the company. Wink

So, we could have a sticky, but I bet the information in it would change. Frequently.

_________________
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NateHoy
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PostPosted: Mon Jun 05, 2006 3:13 pm    Post subject: Reply with quote Back to top

booma wrote:
How would that work with Vonage? I guess you have to canel your credit card...


Not at all.

If you have made good faith efforts to resolve a billing dispute with a vendor, including (preferably) sending one registered letter to their business address, then you are fully within your rights to reverse the charge.

If that should happen, you simply call your credit card company and obtain the proper procedure for reversing a charge, which is generally a form you fill out, including some documentation of your efforts to resolve the dispute, and your credit card company will mark the transaction as "in dispute".

Credit card companies tend to side with their customers (cardholders), so the payee has to act to keep their money. If the dispute goes unresolved, the money is credited back to your credit card and debited from the vendor's account.

I hope it never comes to that, for anyone, because the process is fraught with accusation on both sides, but sometimes just threatening to do it helps.

_________________
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blakadher
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PostPosted: Mon Jun 05, 2006 3:49 pm    Post subject: Reply with quote Back to top

Vonage is also a member of the Better Business Bureau. I suspect filling out a complaint with the BBB would get a resolution fairly quickly. In fact, looking at it they have a pretty good track record of resolving issues filed with the BBB: http://www.trenton.bbb.org/nis/newsearch2.asp?ID=1&ComID=0221000011005249

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satkinsn
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PostPosted: Mon Jun 05, 2006 4:23 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
It used to be easy to cancel. CAll the 866 #, press the option to cancel (I think it was option 3), wait on hold for about 5-10 minutes, get a "customer retention specialist" who was better at solving problems than the usual rep, tell them you want to cancel, have phone line go dead a few minutes after call, done.


Here's my experience today, after browsing this board over the weekend.

I bought equipment Friday, signed up with V. Saturday and by Sunday knew I would have to cancel, even though I was pretty satisfied. V. failed the spousal unit test, and despite my suggestions (read: pleading) over the weekend, I knew it was a non-starter.

After navigating the phone tree, I got a 'your wait may be at least 25 minutes' message.

Which, ultimately, was something in excess of 50 minutes.

That's the bad.

The good is - I ended up with a rep in New Jersey (read: I could understand him) who was pleasant, funny and professional.

I walked away thinking the wait time ****, but the company does some things very right.

Scott Atkinson
Watertown NY
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sruser
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PostPosted: Mon Jun 05, 2006 5:12 pm    Post subject: refund of cancellation fee Reply with quote Back to top

so i just switched over to sunrocket today and its fine, as good as Vonage.

I cancelled Vonage but they charged the whole 39.99 cancellation fee, because ive had it for about 6 months. I was wondering if there is anyway i can get that amount refunded.

fyi i bought the Vonage equipment from circuit city, and i was most definitly on hold for 40 min, and spoke to a very tired sounding agent.

thanks.
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NateHoy
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PostPosted: Mon Jun 05, 2006 5:48 pm    Post subject: Re: refund of cancellation fee Reply with quote Back to top

sruser wrote:

I cancelled Vonage but they charged the whole 39.99 cancellation fee, because ive had it for about 6 months. I was wondering if there is anyway i can get that amount refunded.


Nope, probably not. The fee is assessed if you cancel after the 30 day (3 week, really) money back guarantee period and within the first year of service.

_________________
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booma
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PostPosted: Mon Jun 05, 2006 7:20 pm    Post subject: Re: refund of cancellation fee Reply with quote Back to top

NateHoy wrote:
sruser wrote:

I cancelled Vonage but they charged the whole 39.99 cancellation fee, because ive had it for about 6 months. I was wondering if there is anyway i can get that amount refunded.


Nope, probably not. The fee is assessed if you cancel after the 30 day (3 week, really) money back guarantee period and within the first year of service.


Wrong! They recently changed their 30 day money back guarantee to a 14 day money back guarantee. Given that you need to give them 10 days notice, the reality is they give you effectively no money back guarantee period. This is a very poor business practise.

As for the $39.99 cancellation fee, it is unfortunate, but Vonage is doing essentially what the competition is doing. Some claim this negates their claim of no annual contract -- the effectively are charging you a minimum of $3.00 per month - assuming you cancel immediately.

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NateHoy
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PostPosted: Mon Jun 05, 2006 9:11 pm    Post subject: Reply with quote Back to top

Interesting. I didn't realize they had narrowed the trial period down to basically nothing. Thanks for the heads-up.

Cheesh, I go away for a few weeks and the whole place goes to hell. Oh, wait, short walk. (grin).

Seriously, that'll cut into recommendations a bit, but on the other hand I'm sold on the service itself, which has been just about 100% rock solid for me for almost a year now, and I've never actually referred anyone and been paid for it (largely because the few people I have referred got impatient and bought their adapters retail - ah, well).

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