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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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RLR
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Joined: Jun 01, 2006
Posts: 2

PostPosted: Thu Jun 01, 2006 11:00 am    Post subject: Issues Porting Existing Number from Level 3 Communications Reply with quote Back to top

The short story: I'm trying to port my number from Earthlink TrueVoice (number is at Level 3 Comm). I've been told by Vonage that the number is "unavailable for transfer". My understanding is that the block of numbers that my number is in is not on a list that Vonage can transfer. I spoke with someone last week that told me that Vonage can request that they be able to access that block of numbers, and that request has been made. (I've been unable to get back in touch with this individual)
At this point, I am unable to find anyone at Customer Support that is willing to continue to help with this process, seems to understand what I'm trying to do, understands what the issue is, or transfer me to someone that is in a position to help.

Does anyone out there have any suggestions or a "known good contact" with enough authority to help resolve my issue?
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munyeca
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PostPosted: Thu Jun 01, 2006 5:17 pm    Post subject: Reply with quote Back to top

http://vonage.com/features.php?feature=lnp

what happens when u put your number here?

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RLR
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PostPosted: Thu Jun 01, 2006 7:27 pm    Post subject: Issues Porting Existing Number from Level 3 Communications Reply with quote Back to top

Using that link, I'm told that I CAN keep my number. However, when I check the option under the subscribe.vonage.com to keep my number, I'm told that LNP is unavailable for my number.
This seems consistent with what I've experienced when calling Customer Support -- One side of the mouth that's on the other end of the line says I can keep my number, and then when it comes down to starting the LOA process, the other side of the mouth says I can not. I'm convinced that it's technically possible to move the number from Level 3 to Vonage, I've judt not yet encountered anyone from Vonage that is willing to take the issue on, follow through, and make sure that it get's done. I've even tried the route of threatening to cancel my service (and in fact have cancelled a previous account with them for this very reason for this same issue with the same number), to no avail.
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deviceman
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Joined: Dec 02, 2005
Posts: 21
Location: Chalfont, PA

PostPosted: Mon Jun 05, 2006 1:05 pm    Post subject: Same boat as you... Reply with quote Back to top

Dude, I am in the same exact boat as you. I am currently with Verizon Voicewing and being ported over to Vonage. Verizon is a big Level3 customer and I have not been able to port this number over since January. What a freakin pain in the a$$. Now I find this post and it appears I am not alone. The last time around my number was missing and almost lost, Vonage was able to tell me that the number was stuck at Level3 but still could not do anything. This time I have told Vonage that they should port the number over from Level3 and I am on hold waiting to speak to the escalation department as we speak. I will keep you posted...

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deviceman
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Posts: 21
Location: Chalfont, PA

PostPosted: Mon Jun 05, 2006 1:45 pm    Post subject: Reply with quote Back to top

Called level3 directly - here is the number 866-697-5881, then option 1. I found out that my number will be ported in a few more days.

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