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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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On Dec 05, 2016 at 12:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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RLR
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Joined: Jun 01, 2006
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PostPosted: Thu Jun 01, 2006 11:00 am    Post subject: Issues Porting Existing Number from Level 3 Communications Reply with quote Back to top

The short story: I'm trying to port my number from Earthlink TrueVoice (number is at Level 3 Comm). I've been told by Vonage that the number is "unavailable for transfer". My understanding is that the block of numbers that my number is in is not on a list that Vonage can transfer. I spoke with someone last week that told me that Vonage can request that they be able to access that block of numbers, and that request has been made. (I've been unable to get back in touch with this individual)
At this point, I am unable to find anyone at Customer Support that is willing to continue to help with this process, seems to understand what I'm trying to do, understands what the issue is, or transfer me to someone that is in a position to help.

Does anyone out there have any suggestions or a "known good contact" with enough authority to help resolve my issue?
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munyeca
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PostPosted: Thu Jun 01, 2006 5:17 pm    Post subject: Reply with quote Back to top

http://vonage.com/features.php?feature=lnp

what happens when u put your number here?

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RLR
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PostPosted: Thu Jun 01, 2006 7:27 pm    Post subject: Issues Porting Existing Number from Level 3 Communications Reply with quote Back to top

Using that link, I'm told that I CAN keep my number. However, when I check the option under the subscribe.vonage.com to keep my number, I'm told that LNP is unavailable for my number.
This seems consistent with what I've experienced when calling Customer Support -- One side of the mouth that's on the other end of the line says I can keep my number, and then when it comes down to starting the LOA process, the other side of the mouth says I can not. I'm convinced that it's technically possible to move the number from Level 3 to Vonage, I've judt not yet encountered anyone from Vonage that is willing to take the issue on, follow through, and make sure that it get's done. I've even tried the route of threatening to cancel my service (and in fact have cancelled a previous account with them for this very reason for this same issue with the same number), to no avail.
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deviceman
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Joined: Dec 02, 2005
Posts: 21
Location: Chalfont, PA

PostPosted: Mon Jun 05, 2006 1:05 pm    Post subject: Same boat as you... Reply with quote Back to top

Dude, I am in the same exact boat as you. I am currently with Verizon Voicewing and being ported over to Vonage. Verizon is a big Level3 customer and I have not been able to port this number over since January. What a freakin pain in the a$$. Now I find this post and it appears I am not alone. The last time around my number was missing and almost lost, Vonage was able to tell me that the number was stuck at Level3 but still could not do anything. This time I have told Vonage that they should port the number over from Level3 and I am on hold waiting to speak to the escalation department as we speak. I will keep you posted...

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deviceman
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Posts: 21
Location: Chalfont, PA

PostPosted: Mon Jun 05, 2006 1:45 pm    Post subject: Reply with quote Back to top

Called level3 directly - here is the number 866-697-5881, then option 1. I found out that my number will be ported in a few more days.

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