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jimmyc
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Joined: May 15, 2006
Posts: 8

PostPosted: Tue May 30, 2006 2:03 pm    Post subject: How do you successfully cancel Vonage? Reply with quote Back to top

Vonage has been nothing but problematic for us, both at our business and at our home. However, the largest issue has been actually ending the service. Can someone please tell me how to end the service. After repeated calls to "customer service" we are placed on hold forever...literally we've waited on hold for over 50 minutes.

Please...how do you cancel the service?

No wonder the stock is trading much lower than IPO.
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jimmyc
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PostPosted: Tue May 30, 2006 2:27 pm    Post subject: Reply with quote Back to top

Oops, wait, the answer is- wait 62 minutes on the phone. Then you can actually cancel it.
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Tue May 30, 2006 2:37 pm    Post subject: Reply with quote Back to top

Oops, wait, do a search here for "Executive support Citron Voicemail" and call that number. You will be expedited.

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jimmyc
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PostPosted: Tue May 30, 2006 2:56 pm    Post subject: Reply with quote Back to top

For a company that has such slick advertising and such promise, Vonage service did not live up to it in any way. Poor audio quality, dropped calls, inability to send faxes, horrible customer support. It is true, you do get what you pay for.

Good riddance Vonage.

Navy, send me your address, I'll send you a check for $5- to buy a better sense of humor.
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Tue May 30, 2006 3:04 pm    Post subject: Re: How do you successfully cancel Vonage? Reply with quote Back to top

jimmyc wrote:
Vonage has been nothing but problematic for us, both at our business and at our home. However, the largest issue has been actually ending the service. Can someone please tell me how to end the service. After repeated calls to "customer service" we are placed on hold forever...literally we've waited on hold for over 50 minutes.

Please...how do you cancel the service?

No wonder the stock is trading much lower than IPO.


You carefully read through the terms of service, then you do exactly as it says to have a successful cancellation.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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jimmyc
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Joined: May 15, 2006
Posts: 8

PostPosted: Tue May 30, 2006 3:14 pm    Post subject: Reply with quote Back to top

I understand that you "evangelists" are trying to defend your beloved Vonage. But have you tried to cancel your service? Honestly, it took multiple days...as waiting for more than 30 minutes on hold is not something most people will put up with. 62 minutes was how long we waited on hold. Reason stated by the customer service agent - "high call volume". This is to the phone number dedicated for cancelling service...hmmm - high call volume to the cancel service number means....? Doesn't matter now....but I will be dissuading anyone I can from signing up with Vonage.
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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Tue May 30, 2006 3:19 pm    Post subject: Reply with quote Back to top

jimmyc wrote:
I understand that you "evangelists" are trying to defend your beloved Vonage. But have you tried to cancel your service? Honestly, it took multiple days...as waiting for more than 30 minutes on hold is not something most people will put up with. 62 minutes was how long we waited on hold. Reason stated by the customer service agent - "high call volume". This is to the phone number dedicated for cancelling service...hmmm - high call volume to the cancel service number means....? Doesn't matter now....but I will be dissuading anyone I can from signing up with Vonage.


First answer = you asked. I answered, nothing mentioned regarding defending any company.
Second answer = no, I have not tried to cancel my service.
Thirdly I believe you forgot to read the terms of service you might want to, or you will be billed for the upcoming month.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Tue May 30, 2006 4:06 pm    Post subject: Reply with quote Back to top

Don't feed the trolls, Mary. Now they can go find it out themselves. I don't help people who blast me after .05 seconds here.

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clave665
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Joined: Nov 28, 2005
Posts: 70

PostPosted: Tue May 30, 2006 4:20 pm    Post subject: Cancelling is NOT so simple. Reply with quote Back to top

I worked at Vonage CS. Among the worst jobs I've ever had. We could not terminate customers - they had to speak w/Acct. Mgmt (800-860-5491, btw....) to cancel. AND, oftimes when transferred to Acct Mgmt from CS (Another BTW, about 2-3x per week there's an email telling CS not to do so) the customer winds up getting a CS rep anyway, who winds up placing a 'callback ticket'. Which does NOT get done. (And this after llooonnngggg hold times.) Customers terminating past the 30 days, even when it was noted that they first tried before, will be stuck with the termination fees.

Yes, TOS is stated. But let's face facts in terms of how it's implemented.
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blakadher
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Tue May 30, 2006 4:41 pm    Post subject: Re: Cancelling is NOT so simple. Reply with quote Back to top

clave665 wrote:
Customers terminating past the 30 days, even when it was noted that they first tried before, will be stuck with the termination fees.

It's not even 30 days anymore - it's 14 according to the latest TOS posted on Vonage.com.

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