How do you successfully cancel Vonage?

Posts: 8 · New Forum Member Joined: May 15, 2006 Posts: 8

Vonage has been nothing but problematic for us, both at our business and at our home. However, the largest issue has been actually ending the service. Can someone please tell me how to end the service. After repeated calls to "customer service" we are placed on hold forever...literally we've waited on hold for over 50 minutes.

Please...how do you cancel the service?

No wonder the stock is trading much lower than IPO.

Posts: 8 · New Forum Member Joined: May 15, 2006 Posts: 8

Oops, wait, the answer is- wait 62 minutes on the phone. Then you can actually cancel it.

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

Oops, wait, do a search here for "Executive support Citron Voicemail" and call that number. You will be expedited.

Posts: 8 · New Forum Member Joined: May 15, 2006 Posts: 8

For a company that has such slick advertising and such promise, Vonage service did not live up to it in any way. Poor audio quality, dropped calls, inability to send faxes, horrible customer support. It is true, you do get what you pay for.

Good riddance Vonage.

Navy, send me your address, I'll send you a check for $5- to buy a better sense of humor.

Posts: 409

jimmyc wrote:

Vonage has been nothing but problematic for us, both at our business and at our home. However, the largest issue has been actually ending the service. Can someone please tell me how to end the service. After repeated calls to "customer service" we are placed on hold forever...literally we've waited on hold for over 50 minutes.

Please...how do you cancel the service?

No wonder the stock is trading much lower than IPO.

You carefully read through the terms of service, then you do exactly as it says to have a successful cancellation.

Posts: 8 · New Forum Member Joined: May 15, 2006 Posts: 8

I understand that you "evangelists" are trying to defend your beloved Vonage. But have you tried to cancel your service? Honestly, it took multiple days...as waiting for more than 30 minutes on hold is not something most people will put up with. 62 minutes was how long we waited on hold. Reason stated by the customer service agent - "high call volume". This is to the phone number dedicated for cancelling service...hmmm - high call volume to the cancel service number means....? Doesn't matter now....but I will be dissuading anyone I can from signing up with Vonage.

Posts: 409 · Posted: Tue May 30, 2006 3:19 pm Post subject:

jimmyc wrote:

I understand that you "evangelists" are trying to defend your beloved Vonage. But have you tried to cancel your service? Honestly, it took multiple days...as waiting for more than 30 minutes on hold is not something most people will put up with. 62 minutes was how long we waited on hold. Reason stated by the customer service agent - "high call volume". This is to the phone number dedicated for cancelling service...hmmm - high call volume to the cancel service number means....? Doesn't matter now....but I will be dissuading anyone I can from signing up with Vonage.

First answer = you asked. I answered, nothing mentioned regarding defending any company.
Second answer = no, I have not tried to cancel my service.
Thirdly I believe you forgot to read the terms of service you might want to, or you will be billed for the upcoming month.

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

Don't feed the trolls, Mary. Now they can go find it out themselves. I don't help people who blast me after .05 seconds here.

Posts: 70 · Full Forum Member Joined: Nov 28, 2005 Posts: 70

I worked at Vonage CS. Among the worst jobs I've ever had. We could not terminate customers - they had to speak w/Acct. Mgmt (800-860-5491, btw....) to cancel. AND, oftimes when transferred to Acct Mgmt from CS (Another BTW, about 2-3x per week there's an email telling CS not to do so) the customer winds up getting a CS rep anyway, who winds up placing a 'callback ticket'. Which does NOT get done. (And this after llooonnngggg hold times.) Customers terminating past the 30 days, even when it was noted that they first tried before, will be stuck with the termination fees.

Yes, TOS is stated. But let's face facts in terms of how it's implemented.

Posts: 476 · Posted: Tue May 30, 2006 4:41 pm Post subject: Re: Cancelling is NOT so simple.

clave665 wrote:

Customers terminating past the 30 days, even when it was noted that they first tried before, will be stuck with the termination fees.

It's not even 30 days anymore - it's 14 according to the latest TOS posted on Vonage.com.