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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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rgnok
Vonage Forum Master
Vonage Forum Master


Joined: Jun 12, 2006
Posts: 174

PostPosted: Sun Jul 16, 2006 2:13 pm    Post subject: Reply with quote Back to top

Just do what it tells you in the terms of service!

TOS Section 2

"2. SERVICE
2.1 (a) Monthly Term. Service is offered on a monthly basis for a term that begins on the date that Vonage activates your Service and ends on the day before the same date in the following month. Subsequent terms of this Agreement automatically renew on a monthly basis unless you give us written notice of non-renewal at least ten (10) days before the end of the monthly term in which the notice is given."

Give them WRITTEN notice (send it certified mail for proof if you have a concern) and then don't worry about it.

IF (and I say if because, for all the gripes about cancelling, I've not heard ANYONE say they cancelled IN WRITING, to the address provided in the TOS, with proof of delivery and then had any problem) you happen to be charged beyond the time that you should, you then have every proper leg to stand on based on your having cancelled the "right" way, in accordance with the TOS.

But remember, you agreed to the TOS when you signed up, and that included agreeing to billing terms, including the $39.99 early cancellation fee, the 10 days notice, and the full month (no pro-ration) billing. As long as you accept those things as being legitimate charges (and they are, because we agreed to them) and cancel in writing, you'll be fine!
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focuswiz
New Forum Member
New Forum Member


Joined: Jun 14, 2006
Posts: 7

PostPosted: Sun Jul 16, 2006 3:32 pm    Post subject: Reply with quote Back to top

Fine post, rgnok. You summarize the key termination terms well.

I have seen rants on other sites complaining about Vonage and about half of them are complaints about things that the customer agrees to in the terms of service. Like the EULAs in the software we use, these terms of service are biased in favor of the vendor and we really have no choice but to accept them or look to another vendor. When I decide to cease my Vonage contract (assuming Vonage lasts long enough for me to cancel), I will likely do it in writing (and follow up with phone calls).

However, I do see a bit of a contradiction when folks complain bitterly about the bad customer service and then cancel because it, but then expect that somehow the agents who could not service them as an ongoing customer will do their jobs exceptionally well when processing the cancellation.
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gburg
Full Forum Member
Full Forum Member


Joined: Jul 17, 2005
Posts: 48

PostPosted: Sun Jul 16, 2006 3:50 pm    Post subject: Reply with quote Back to top

Ok, does someone have the correct address to send my cancellation letter?
Heck, I am happywith the servie but I just don't have aneed for the LD anymore.
Thanks
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rgnok
Vonage Forum Master
Vonage Forum Master


Joined: Jun 12, 2006
Posts: 174

PostPosted: Sun Jul 16, 2006 3:57 pm    Post subject: Reply with quote Back to top

gburg wrote:
Ok, does someone have the correct address to send my cancellation letter?
Heck, I am happywith the servie but I just don't have aneed for the LD anymore.
Thanks


Yup . . .

Vonage
23 Main Street
Holmdel, New Jersey 07733
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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