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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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rgnok
Vonage Forum Master
Vonage Forum Master


Joined: Jun 12, 2006
Posts: 174

PostPosted: Sun Jul 16, 2006 2:13 pm    Post subject: Reply with quote Back to top

Just do what it tells you in the terms of service!

TOS Section 2

"2. SERVICE
2.1 (a) Monthly Term. Service is offered on a monthly basis for a term that begins on the date that Vonage activates your Service and ends on the day before the same date in the following month. Subsequent terms of this Agreement automatically renew on a monthly basis unless you give us written notice of non-renewal at least ten (10) days before the end of the monthly term in which the notice is given."

Give them WRITTEN notice (send it certified mail for proof if you have a concern) and then don't worry about it.

IF (and I say if because, for all the gripes about cancelling, I've not heard ANYONE say they cancelled IN WRITING, to the address provided in the TOS, with proof of delivery and then had any problem) you happen to be charged beyond the time that you should, you then have every proper leg to stand on based on your having cancelled the "right" way, in accordance with the TOS.

But remember, you agreed to the TOS when you signed up, and that included agreeing to billing terms, including the $39.99 early cancellation fee, the 10 days notice, and the full month (no pro-ration) billing. As long as you accept those things as being legitimate charges (and they are, because we agreed to them) and cancel in writing, you'll be fine!
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focuswiz
New Forum Member
New Forum Member


Joined: Jun 14, 2006
Posts: 7

PostPosted: Sun Jul 16, 2006 3:32 pm    Post subject: Reply with quote Back to top

Fine post, rgnok. You summarize the key termination terms well.

I have seen rants on other sites complaining about Vonage and about half of them are complaints about things that the customer agrees to in the terms of service. Like the EULAs in the software we use, these terms of service are biased in favor of the vendor and we really have no choice but to accept them or look to another vendor. When I decide to cease my Vonage contract (assuming Vonage lasts long enough for me to cancel), I will likely do it in writing (and follow up with phone calls).

However, I do see a bit of a contradiction when folks complain bitterly about the bad customer service and then cancel because it, but then expect that somehow the agents who could not service them as an ongoing customer will do their jobs exceptionally well when processing the cancellation.
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gburg
Full Forum Member
Full Forum Member


Joined: Jul 17, 2005
Posts: 48

PostPosted: Sun Jul 16, 2006 3:50 pm    Post subject: Reply with quote Back to top

Ok, does someone have the correct address to send my cancellation letter?
Heck, I am happywith the servie but I just don't have aneed for the LD anymore.
Thanks
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rgnok
Vonage Forum Master
Vonage Forum Master


Joined: Jun 12, 2006
Posts: 174

PostPosted: Sun Jul 16, 2006 3:57 pm    Post subject: Reply with quote Back to top

gburg wrote:
Ok, does someone have the correct address to send my cancellation letter?
Heck, I am happywith the servie but I just don't have aneed for the LD anymore.
Thanks


Yup . . .

Vonage
23 Main Street
Holmdel, New Jersey 07733
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