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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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zmckenzie
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Joined: May 19, 2004
Posts: 4

PostPosted: Tue Jun 08, 2004 6:24 pm    Post subject: New Customers, BEWARE! Reply with quote Back to top

New Customers that are using this forum to investigate Vonage, BEWARE of many issues before you leave your ma bell company. I will briefly go over my issues, and hope that it may help in some way.

1) I decided to switch to Vonage, because, like most Americans, I hate my local phone company. Ordering the service was great. The sales staff has been trained extensively, and know how to make the customer feel at ease. The first problem came with the Motorola that first shipped to my home. It was DOA. I plugged it in, and no lights, no activity, nothing (do you think it had anything to do with the fact it was made in Mexico?......hmmmmm). I spent 2-3 hours on the phone with tech support, and they wouldn't accept that the unit was bad out of the box. They actually wanted to leave it plugged in overnight, and see if it would magically work in the morning. Of course it didn't, and I had to spend another hour on the phone the next day explaining what I had gone throught the night before, and finally they gave me an RMA, and sent a new one out.

2) The new modem worked great, and the credits came through as promised, and I thought that I was on my way to enjoying my new service. Then I found out that the number switch, which is supposed to take 15-20 business days, actually takes more like 30-40 business days. Vonage tries to blame it on your local carrier, but right in the transfer dates that you can track it shows that they sit on your request for 2 weeks from the time you fax your letter, until the time they forward that letter to your previous carrier.

3) Finally, after paying for the service for two full months, (it took 35 business days to switch my number, which ends up being just under 2 months), my number was switched, and I was online with Vonage as my only phone carrier. I then tried to fax, and use my credit card machine for my home based business. I found out quickly that their website is wrong when it says that it will work with most fax machines. It was a typo that should have said it will NOT work with most fax machines (just type 'fax problems' into the forum search to see what I mean). I found out after I was a customer that data calls are not supported by Vonage. (I take full blame for this one since I actually believed what the Vonage.com website said about fax calls, and assumed that if a fax call would work, a data call should work to.....not so.)

4) All throughout this experience, I had noticed small variations in the voice (warble) and every once in a while, the outgoing voice would drop out entireley. I am with Comcast, and get a download/upload speed of 3000kbps/250kbps. This is a true tested rating, I'm not just quoting the sales literature. The point here is that no matter where you set your voice quality, 30, 50 or 90 kbps, unless you have a super speedy internet connection, T3 or otherwise, you will still have voice issues like dropped calls or warbled voice. I realize that this is not a Vonage issue, it is my ISP's issue, but most consumer's need to be aware that standard high speed broadband connections will have issues with Vonage.

5) Now after being a customer for 3 months, I tried to call home today from my cell phone, and a recorded message came on saying that "the toll free number you are trying to reach has been disconnected". What???? I don't have a toll free number. It's my home phone number. I called tech support, and guess what, they hadn't heard of it before, and they would have to elevate the problem. They expect to have the problem fixed within 2-3 days.

Conclusion: I have now spent around 6-8 hours of my life on the phone with customer service and tech support working out RMA's, credits, and technical issues. The result of most of this is that my family and freinds won't call my home phone any more, and have ended up calling my cell phone because it is more reliable than my Vonage phone.

Please know that I am not writing in order to discourage you from joining Vonage, because when it is all said and done, I am keeping my account as a cheap voice line, mainly because the only thing worse than Vonage, is Qwest, my local alternative. When I signed up with Vonage, I had only heard the good, and hadn't found this forum showing all sides of the service. Vonage is a great alternative for the bulk of you that hate your current provider, and I hope that it will survive so that the infrastructure will grow to meet demand. That being said, anyone thinking about signing up with Vonage needs to be prepared for two very harsh truths:1) Vonage is in no way ready, technologically to 100% replace your current analog phone line, and 2) Vonage, being a new company, has many kinks that you will experience along the way, namely TERRIBLE customer service agents, tech support agents that don't comprehend what an IP address is, and limited resources due to quick growth (every tech issue you have beyond 'unplug the modem and plug it back in' is sent up the ladder. I truly believe there are one or two people at Vonage that understand the technology fully, and, like the great Oz, only depart some of their knowledge to the peons).

Keep in mind always to always take care, and Vonage subscribers should always BEWARE!!![/b]
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strange_69
Vonage Forum Master
Vonage Forum Master


Joined: Mar 07, 2004
Posts: 188

PostPosted: Tue Jun 08, 2004 7:35 pm    Post subject: Reply with quote Back to top

Wow, sorry you had such a tough time of if. Obviously if more people had such a hard time as you did, you would see more posts about it on this forum. My own personal experience was: first, I read up on Vonage in all the different forums so that I knew that often times the POTS carriers drag their feet to make Vonage look back (why would Vonage intentionally piss off their customers). I knew that it would take up to two months for my number to port and I was willing to wait that long. Once I received my Moto Box, installation was just as easy as plugging it in and changing my MAC Address so that I would talk to my Cable Modem. I also read about some of the reliability issues with Vonage, such as network availability and power outages. So I took some of the money that I saved with Vonage and bought a Tracfone with 1 yr of service so that I could use it in case the network went down, then I bought a UPS just in case I had a power outage. I have had excellent experiences with Vonage’s Tech Support and basically the only real problem that I have had with it is trying to call out with my DircTV Tivo. I was able to fix that problem using a DSL Filter. Overall, my experience with Vonage has been nothing but good and I recommend it as long as you understand the potential issues.

_________________
Verizon didn't want to spend a little money on me so now I don't spend my money on them.
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brookz
New Forum Member
New Forum Member


Joined: Jun 08, 2004
Posts: 8

PostPosted: Tue Jun 08, 2004 11:22 pm    Post subject: Reply with quote Back to top

I just got the service from vonage.ca about 2 weeks ago.. everything is great with it so far!!

I have Shaw for Internet (3000 down, 460 up) and have Vonage set to normal quality from the "bandwidth saver" section of the dashboard and the people I talk to don't know I'm not using a regular phone line.

I have a Windows 2003 Server as my router and I opened port 5061 and 10000-10011 to the ip of the motorola vt1005 (vonage phone adapter) and I have the vt1005 getting an ip from my dhcp server.

Everything works fine, it takes the vt1005 about 2 mins to connect and register with Vonage and I have dialtone.

When talking on the phone and downloading large files from the net, I don't notice any difference on the phone, but downloading slows down a little bit because there isnt as much upload bandwidth available, just as if I was uploading a file to a friend.
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dzuspann
Vonage Forum Associate
Vonage Forum Associate


Joined: May 03, 2004
Posts: 14
Location: Grand Rapids, MI

PostPosted: Wed Jun 09, 2004 8:08 am    Post subject: no problems here Reply with quote Back to top

I have luckily had no such problems. Voice quality is wonderful and have never had a dropped call yet.

You have to be willing to do a little work. You don't have a service tech coming out from phone company to get you going. You are doing it on your own. It should work when you plug in box but if not you are going to be dealing with tech issues yourself.
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jcarroll01
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 08, 2004
Posts: 16

PostPosted: Wed Jun 09, 2004 9:47 am    Post subject: Reply with quote Back to top

You are not alone in your struggles with Vonage. Interestingly when someone experiences a problem with Vonage they usually have a huge problem. There are generally no "small" issues that come up. It either works great for you and your purpose or you have a horrible experience. I am one of the horrible experience posters - somewhere in this forum is my story - but generally people here are quick to defend Vonage. Here are a couple of disclaimers.

1. I didn't say everyone is quick to defend.
2. Vonage technology is pretty good.

Everything in this forum is a data point and shouldn't be construed as the defining story. Take everything with a grain of salt, including my previous post. Understand that Vonage has a long way to go in a lot of areas.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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