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dabones
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PostPosted: Sat Jun 17, 2006 10:30 am    Post subject: Reply with quote Back to top

rolands wrote:


BTW, is "flakiness" a word? Eek


haha, it's a new word, added from teh Vonage Dictionary.. LMFAO!


I finally had a call come in with missing CID Name..

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sebastian
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PostPosted: Sun Jun 18, 2006 6:19 pm    Post subject: It happened to me once Reply with quote Back to top

I lost name display once, not sure what the problem was as I switched over from a 647 to 416 area code just after that problem occured, so they never got to fix it, but the switching out of the number fixed it. It is a Vonage issue though, if that makes you feel any better.
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RickyTOR
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Joined: May 20, 2006
Posts: 18

PostPosted: Sun Jun 18, 2006 6:24 pm    Post subject: Reply with quote Back to top

Well,

Last Monday they finally fixed the problem.
It took almost a month since the problem was reported, but it has been fixed and now I can say I am happy!!
;o)
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sebastian
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Joined: Mar 21, 2006
Posts: 3

PostPosted: Sun Jun 18, 2006 6:52 pm    Post subject: Did they tell you what the problem was? Reply with quote Back to top

Rick,

I was wondering if they told you what the problem was, in case it happens again, it's good to know what to tell them to fix. DIY rocks!
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RickyTOR
Vonage Forum Associate
Vonage Forum Associate


Joined: May 20, 2006
Posts: 18

PostPosted: Sun Jun 18, 2006 6:55 pm    Post subject: Reply with quote Back to top

DIY rocks!?
What is DIY?
The guy I talked with didn't know exactly how it got fixed, but he is going to call me once he get to know how they did it.
Once I have that info I will publish it here, just in case somebody else has the same problem
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sebastian
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Joined: Mar 21, 2006
Posts: 3

PostPosted: Mon Jun 19, 2006 9:00 am    Post subject: DIY Reply with quote Back to top

DIY is ..Do it yourself.

I really do not understand the way they troubleshoot a problem. Just last week I had a problem where I would call a 416 number and I would hear a high amount of hiss inbetween phone rings and after the phone was answered it would sound normal when the other person was talking, but when there was a pause in the conversation there was a noise that sounded like a modem communicating (I was basically hearing the data stream in the line). I tried numbers in other area codes and they were perfect, and CS support still attempted to send me through many redudant checks to attempt to "fix" the problem. Steps which made absolutely no logical sense whatsoever, considering the information I gave them. So basically when I call CS I just like to say this is the problem, do this, and be done with it.
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RickyTOR
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Joined: May 20, 2006
Posts: 18

PostPosted: Mon Jun 19, 2006 10:15 am    Post subject: Reply with quote Back to top

I completely understand what you are saying!
I experience the same frustration when calling them with a problem.
I guess they do have to repeat the same steps not matter what the problem is....
I doesn't matter if you call for a problem with the call display or if you call with a problem with the sound, or any other problem, they automatically ask you to disconnect the modem, router, PAP2 (or other device), then reconnect it, and so on, until they are able to see they are unable to deal with the problem, and then they send it to "the engineers" -that mysterious group that is unreachable by anybody-
I guess it is a bit like if one went to the doctor for an eye infection and the doctor decided to start by doing a rectal examination.
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