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hakemon
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Joined: May 10, 2006
Posts: 38

PostPosted: Sat May 27, 2006 10:05 pm    Post subject: No Dialtone, or fast busy signal Reply with quote Back to top

My fathers Vonage box has quit working yesterday, while mine is still working.

It had been working fine for about a year, and all of a sudden yesterday, it fails to give a dial tone, or gives a fast busy signal.

he can't place a call, and get get them either.. my Vonage box is working fine however..
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reebok
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PostPosted: Sun May 28, 2006 6:44 am    Post subject: Reply with quote Back to top

read the topmost post that says read here before you post about your problems.

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Steve48
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PostPosted: Sun May 28, 2006 8:55 am    Post subject: Reply with quote Back to top

Also, if he hasn't tried cycling power on everything, that should be the first thing he tries.

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hakemon
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Posts: 38

PostPosted: Sun May 28, 2006 11:39 am    Post subject: Reply with quote Back to top

I didn't think anyone would have forgotten my adapters yet, considering I had asked questions about them before not too long ago..

they are an RT31P2, both of them... both have their own IP address to the world also...

EDIT: And yes, I have tried power cycling it numerous times...
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holler
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PostPosted: Sun May 28, 2006 8:39 pm    Post subject: Reply with quote Back to top

NETWORK SETUP? (And other info?)
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hakemon
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Joined: May 10, 2006
Posts: 38

PostPosted: Sun May 28, 2006 9:23 pm    Post subject: Reply with quote Back to top

holler wrote:
NETWORK SETUP? (And other info?)

It is NOT my network that is causing the issue. I have tried all the basics, even directly connecting the phone adapter directly into the cable modem by itself.

I forgot to send another message here, but my father called me on his cell phone, and found out he can't pull up his Vonage phone number on vonages website, it says something about invalid entry (don't remember what the error was exactly), but can pull up mine. Me and my father have ruled out it is a problem directly with Vonage, and he is going to have to call them tomorrow...
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KnckrBckr
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Joined: Mar 22, 2006
Posts: 26

PostPosted: Mon May 29, 2006 11:43 am    Post subject: You need to follow instructions... Reply with quote Back to top

Hakemon,

This problem sounds typical and I suspect you will have an answer shortly. The problem is we don't know ANYTHING yet about your setup. Please fill in the following (from the first "sticky" post in the forum -- "what to post if you need help") and you'll will get a much better response.

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used ie RT31P2 or PAP2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.
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hakemon
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Joined: May 10, 2006
Posts: 38

PostPosted: Mon May 29, 2006 12:03 pm    Post subject: Re: You need to follow instructions... Reply with quote Back to top

KnckrBckr wrote:
Hakemon,

This problem sounds typical and I suspect you will have an answer shortly. The problem is we don't know ANYTHING yet about your setup. Please fill in the following (from the first "sticky" post in the forum -- "what to post if you need help") and you'll will get a much better response.

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used ie RT31P2 or PAP2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

But I am trying to explain to you, it is not my setup that is the problem. I have a Vonage box too, and it works fine, on the same network.. It appears that Vonage is having a problem with my fathers Vonage box, because when my father signs into Vonages website, he can't access his phone number, he gets an error there, as if a database issue is happening.. but if you must know, my network is as follows:

1. Oviedo Florida.
2. Bright House.
3. 3Mbps Up, 10Mbps Down (yes, that is my benchmark scores, my father has some plan with them to garentee fast access because of his needed fast connection to his job).
4. Toshiba PC 1000 (i don't remember the actual name, so this name I mentioned may not even be it.. but i do know i got the number right)..
5. As said, RT31P2
6. Um, mine and my fathers both go through the cable modem, then to a router, then to a cisco catalyst switch, then mine connects to that, but my fathers route is farther.. his goes then through the secondary switch, then he has his Vonage box.. we both do not use our Vonage boxes as networking equipment (nothing attached to LAN ports... I have tested his box however directly to the cable modem, as stated (meaning i had to completely disconnect my entire network from the WAN connection)..
7. Already stated
8. can't run that test now, not home, am remote at the moment.. but that wouldn't be needed, because my box is working perfectly fine, even when going through my huge network, or dirrectly connected to the modem...
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KnckrBckr
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Joined: Mar 22, 2006
Posts: 26

PostPosted: Mon May 29, 2006 12:22 pm    Post subject: Call Customer Support Reply with quote Back to top

I know it is sometimes painful to call Vonage Customer Support, but if you are convinced it an account issue, then you should probably give them a call.
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hakemon
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Joined: May 10, 2006
Posts: 38

PostPosted: Mon May 29, 2006 12:50 pm    Post subject: Re: Call Customer Support Reply with quote Back to top

KnckrBckr wrote:
I know it is sometimes painful to call Vonage Customer Support, but if you are convinced it an account issue, then you should probably give them a call.

luckily my father will hate to do it.. it's his account Razz

but it's funny though, my phone is also under his account, just a different box and number, and it works fine.. weird..
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