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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
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Canada. they
should offer
...

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hakemon
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Posts: 38

PostPosted: Sat May 27, 2006 10:05 pm    Post subject: No Dialtone, or fast busy signal Reply with quote Back to top

My fathers Vonage box has quit working yesterday, while mine is still working.

It had been working fine for about a year, and all of a sudden yesterday, it fails to give a dial tone, or gives a fast busy signal.

he can't place a call, and get get them either.. my Vonage box is working fine however..
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reebok
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PostPosted: Sun May 28, 2006 6:44 am    Post subject: Reply with quote Back to top

read the topmost post that says read here before you post about your problems.

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Steve48
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PostPosted: Sun May 28, 2006 8:55 am    Post subject: Reply with quote Back to top

Also, if he hasn't tried cycling power on everything, that should be the first thing he tries.

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hakemon
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PostPosted: Sun May 28, 2006 11:39 am    Post subject: Reply with quote Back to top

I didn't think anyone would have forgotten my adapters yet, considering I had asked questions about them before not too long ago..

they are an RT31P2, both of them... both have their own IP address to the world also...

EDIT: And yes, I have tried power cycling it numerous times...
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holler
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PostPosted: Sun May 28, 2006 8:39 pm    Post subject: Reply with quote Back to top

NETWORK SETUP? (And other info?)
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hakemon
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Joined: May 10, 2006
Posts: 38

PostPosted: Sun May 28, 2006 9:23 pm    Post subject: Reply with quote Back to top

holler wrote:
NETWORK SETUP? (And other info?)

It is NOT my network that is causing the issue. I have tried all the basics, even directly connecting the phone adapter directly into the cable modem by itself.

I forgot to send another message here, but my father called me on his cell phone, and found out he can't pull up his Vonage phone number on vonages website, it says something about invalid entry (don't remember what the error was exactly), but can pull up mine. Me and my father have ruled out it is a problem directly with Vonage, and he is going to have to call them tomorrow...
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KnckrBckr
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Joined: Mar 22, 2006
Posts: 26

PostPosted: Mon May 29, 2006 11:43 am    Post subject: You need to follow instructions... Reply with quote Back to top

Hakemon,

This problem sounds typical and I suspect you will have an answer shortly. The problem is we don't know ANYTHING yet about your setup. Please fill in the following (from the first "sticky" post in the forum -- "what to post if you need help") and you'll will get a much better response.

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used ie RT31P2 or PAP2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.
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hakemon
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Joined: May 10, 2006
Posts: 38

PostPosted: Mon May 29, 2006 12:03 pm    Post subject: Re: You need to follow instructions... Reply with quote Back to top

KnckrBckr wrote:
Hakemon,

This problem sounds typical and I suspect you will have an answer shortly. The problem is we don't know ANYTHING yet about your setup. Please fill in the following (from the first "sticky" post in the forum -- "what to post if you need help") and you'll will get a much better response.

1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used ie RT31P2 or PAP2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

But I am trying to explain to you, it is not my setup that is the problem. I have a Vonage box too, and it works fine, on the same network.. It appears that Vonage is having a problem with my fathers Vonage box, because when my father signs into Vonages website, he can't access his phone number, he gets an error there, as if a database issue is happening.. but if you must know, my network is as follows:

1. Oviedo Florida.
2. Bright House.
3. 3Mbps Up, 10Mbps Down (yes, that is my benchmark scores, my father has some plan with them to garentee fast access because of his needed fast connection to his job).
4. Toshiba PC 1000 (i don't remember the actual name, so this name I mentioned may not even be it.. but i do know i got the number right)..
5. As said, RT31P2
6. Um, mine and my fathers both go through the cable modem, then to a router, then to a cisco catalyst switch, then mine connects to that, but my fathers route is farther.. his goes then through the secondary switch, then he has his Vonage box.. we both do not use our Vonage boxes as networking equipment (nothing attached to LAN ports... I have tested his box however directly to the cable modem, as stated (meaning i had to completely disconnect my entire network from the WAN connection)..
7. Already stated
8. can't run that test now, not home, am remote at the moment.. but that wouldn't be needed, because my box is working perfectly fine, even when going through my huge network, or dirrectly connected to the modem...
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KnckrBckr
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Joined: Mar 22, 2006
Posts: 26

PostPosted: Mon May 29, 2006 12:22 pm    Post subject: Call Customer Support Reply with quote Back to top

I know it is sometimes painful to call Vonage Customer Support, but if you are convinced it an account issue, then you should probably give them a call.
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hakemon
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Joined: May 10, 2006
Posts: 38

PostPosted: Mon May 29, 2006 12:50 pm    Post subject: Re: Call Customer Support Reply with quote Back to top

KnckrBckr wrote:
I know it is sometimes painful to call Vonage Customer Support, but if you are convinced it an account issue, then you should probably give them a call.

luckily my father will hate to do it.. it's his account Razz

but it's funny though, my phone is also under his account, just a different box and number, and it works fine.. weird..
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