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anchal
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PostPosted: Sat May 27, 2006 8:33 am    Post subject: Is calling to 800, 866 numbers free in 14.99 plan ? Reply with quote Back to top

Is calling to 800, 866 numbers free in 14.99 plan ?
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SARO91201
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PostPosted: Sat May 27, 2006 9:20 am    Post subject: Reply with quote Back to top

Calling Toll Free is always FREE on any Plan with any phone company except Cell Phone Companies as you still have to pay for airtime..

But ALL Toll Free calls are FREE with Vonage with any Plan.. and 800, 888, 877, 866 numbers are Toll Free Numbers.
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xnewuser
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PostPosted: Sat May 27, 2006 10:49 am    Post subject: Reply with quote Back to top

SARO91201 wrote:
... ALL Toll Free calls are FREE with Vonage with any Plan.. and 800, 888, 877, 866 numbers are Toll Free Numbers.


Thanks, that's good to know. I couldn't find anything on their web site or in their TOS that addressed this question.
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PostPosted: Sat May 27, 2006 10:58 am    Post subject: Toll Free Reply with quote Back to top

Try a toll-free number, then go to billing and expand it. You will see that you are not deducted any minutes for it.

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reebok
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PostPosted: Sat May 27, 2006 2:49 pm    Post subject: Reply with quote Back to top

here are two places I found in as many minutes.
http://vonage.com/help.php?article=545
http://vonage.com/help.php?article=653

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PostPosted: Sat May 27, 2006 3:08 pm    Post subject: Reply with quote Back to top

That is good to know. For some reason I always thought that any outgoing call (except to a Vonage number) counted against the plan minutes.

I just tested it and I do see that a call to a toll free number counts against the "Free Minutes" and does not deduct from the "In-Plan Minutes".

The only problem that I have with Vonage is that my Dish Network receiver has problems connecting when it tries to phone home. It eventually makes it through but I can see in the Call Activity page that sometimes it takes a few attempts to get through. I figured that this was not a problem as long as it did not make dozens of calls a month. I am on the Limited Plan and was worried about using all of my minutes. Now I know this is not an issue. The Dish NEtwork number is toll free so these calls (and retries) are free.

Cool!

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SARO91201
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PostPosted: Sat May 27, 2006 3:23 pm    Post subject: Reply with quote Back to top

only should count against your minutes when you make long distance phone calls as Local Calls, Toll Free Calls, Vonage Calls are always FREE... So with your Dish Network it shouldn't take from your minutes as long as its using a local access number...
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Steve48
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PostPosted: Sat May 27, 2006 4:24 pm    Post subject: Reply with quote Back to top

SARO91201 wrote:
only should count against your minutes when you make long distance phone calls as Local Calls, Toll Free Calls, Vonage Calls are always FREE... So with your Dish Network it shouldn't take from your minutes as long as its using a local access number...


No, local calls to a non-Vonage number do count against your allowed minutes. Vonage doesn't distinguish between local and long distance within the US, Canada, and Puerto Rico.

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PostPosted: Sat May 27, 2006 6:15 pm    Post subject: Reply with quote Back to top

odd I'm on the $14.95 Plan and call my mother-in-law all the time and it never has counted against my minutes.
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PostPosted: Sat May 27, 2006 6:43 pm    Post subject: Reply with quote Back to top

SARO91201 wrote:
odd I'm on the $14.95 Plan and call my mother-in-law all the time and it never has counted against my minutes.

And your mother-in-law is not a Vonage customer? I'm on the 500 minute/month plan and local calls definitely count against my minutes.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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