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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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cassavau
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Joined: May 26, 2006
Posts: 4

PostPosted: Fri May 26, 2006 9:56 pm    Post subject: vonage voicemail web access broken? Reply with quote Back to top

Hi folks. Over the past 2.5 days, I cannot access my Vonage voicemail from the web site. I can log in to my account and check recent calls, but when I click on the voicemail link, i get:


Error

Sorry, an error has occurred. Please try again later.

Click here to return to your Dashboard.

Click here for the Care Center.

This occurs in firefox and (shudder) IE as well.

Is anyone else having this problem? Everything else seems to be working fine. I can listen to/delete voicemail from my phone without a problem.

Nick
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pdhenry
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Joined: Mar 17, 2006
Posts: 241

PostPosted: Fri May 26, 2006 10:18 pm    Post subject: Reply with quote Back to top

Web VM is working fine here.
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xnewuser
Vonage Forum Master
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Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Fri May 26, 2006 10:50 pm    Post subject: Reply with quote Back to top

I'm having exactly the same problem, but only noticed it today.
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cassavau
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Posts: 4

PostPosted: Fri May 26, 2006 11:41 pm    Post subject: Insight Reply with quote Back to top

Insight recently changed some network stuff and we have some new 'unnamed' ip addresses. I wonder if this has any relation to the problem.

I don't know why it would only block part of the web site, though.
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xnewuser
Vonage Forum Master
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Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Sat May 27, 2006 9:15 am    Post subject: Reply with quote Back to top

I finally called technical support this morning. Apparently they know about the problem and have been working on it. I was told that it should be resolved within the next three hours (but I won't hold my breath).

Everything else is working great, so can't complain too much.

BTW, if anyone else that is having this problem decides to call, don't get upset at the language/accent difference. If you get the same guy I did "non-issue" really means "known issue." Wink
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ShelChgo
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Joined: Feb 27, 2006
Posts: 81

PostPosted: Sat May 27, 2006 10:30 am    Post subject: "known issue" Reply with quote Back to top

Quote:
I finally called technical support this morning. Apparently they know about the problem and have been working on it. I was told that it should be resolved within the next three hours (but I won't hold my breath).

Everything else is working great, so can't complain too much.

BTW, if anyone else that is having this problem decides to call, don't get upset at the language/accent difference. If you get the same guy I did "non-issue" really means "known issue."


My problem with it is that if it's a "known issue" there should be a service announcement on the dashboard. I had the same access issues with voicemail around the same time period and never saw a service announcement posted. Maybe his saying "non-issue" was really stating the company line!

I've been a Vonage customer with 3 lines since 10/2004, but I'm loosing patience with service and support issues.
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xnewuser
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Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Sat May 27, 2006 10:46 am    Post subject: Re: "known issue" Reply with quote Back to top

ShelChgo wrote:
My problem with it is that if it's a "known issue" there should be a service announcement on the dashboard. I had the same access issues with voicemail around the same time period and never saw a service announcement posted. Maybe his saying "non-issue" was really stating the company line!


You are absolutely correct! There have been a number of problems that should have been announced or posted. I bet if they were to share that information they would save themselves a lot of calls to their technical support lines. If I called, I'm sure lots of other people called too. If it were posted, I wouldn't have needed to call. Others might not have called either and wouldn't that somewhat help ease their tech support burden?
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ptut
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PostPosted: Sat May 27, 2006 2:17 pm    Post subject: Reply with quote Back to top

Also having the same problem. I finally called customer service and could not believe tha language barrier. They had to pass me to 2 reps before they finally told me they need to look into the problem. That the problem is only happening to me and they would call me right back. That was several hours ago.

Although I have only had the service for a week, I had to call Customer service because of poor quality audio, I was on hold for 45 min before speaking to someone who couldn't help only to pass me to someone that placed me on hold for another 30 min.
I'm not very impressed with the Customer service up to this point.

It appears that the people on the front line need some training.
And maybe some better communcation skills.

Aside from this, I'm pleased with it so far. It's at least half of what I was paying Verizon....
However
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blakadher
Vonage Forum Evangelist
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Sat May 27, 2006 4:55 pm    Post subject: Reply with quote Back to top

ptut wrote:
Also having the same problem. I finally called customer service and could not believe tha language barrier. They had to pass me to 2 reps before they finally told me they need to look into the problem. That the problem is only happening to me and they would call me right back. That was several hours ago.

Although I have only had the service for a week, I had to call Customer service because of poor quality audio, I was on hold for 45 min before speaking to someone who couldn't help only to pass me to someone that placed me on hold for another 30 min.
I'm not very impressed with the Customer service up to this point.

It appears that the people on the front line need some training.
And maybe some better communcation skills.

Aside from this, I'm pleased with it so far. It's at least half of what I was paying Verizon....
However

It's pretty widely accepted on these forums that:
  1. The Vonage service itself is wonderful;
  2. There's very little (if any - I've never experienced any) downtime of the phone service;
  3. The feature set (although lacking some key items) is pretty robust for the price;
  4. Call quality issues are most typically associated with the quality of the internet connection;
  5. Vonage customer service is, for the most part, absolute crap.

_________________
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RTP300 behind a D-Link 614+ on Comcast
http://vonage.luthertech.com
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xnewuser
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Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Mon May 29, 2006 8:21 am    Post subject: Reply with quote Back to top

Web access to voice mail is STILL not working today. I called again and got the same response... it is a "known issue" and their engineers are working on it. (I guess their engineers are taking the holiday weekend off.)
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