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MGA
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PostPosted: Fri May 26, 2006 7:46 am    Post subject: My phone number has been stolen? Reply with quote Back to top

I have 2 phone lines (phone & fax). Both phone numbers were ported to Vonage last Sept. All was well until yesterday when line 1, the home phone line ceased operating. Line 2, the fax line continues to function normally. After a lengthy call to Vonage customer service, I have been told by Vonage that my phone number of 8+ years has been illegally stolen or "slammed". Calls to my home phone number result in a recording saying "the number you have dialed is not in service", and I can not call out. Vonage has given me a case number and has elevated the problem to tech support and has said I will hear back within 3 business days. This is a real problem. I don't want a new phone number, I want my old phone number back. How is it that someone was able to take my phone number from Vonage? Has anyone else experienced this problem? If so what was the outcome?
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PostPosted: Fri May 26, 2006 8:22 am    Post subject: Reply with quote Back to top

Here is some general information from the FCC regarding your rights as a slammee.

FCC Slamming

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PostPosted: Fri May 26, 2006 8:53 am    Post subject: Reply with quote Back to top

They need to instantly throw those people in a federal a$$ pounding prison. That is not right at all.

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PostPosted: Fri May 26, 2006 11:04 pm    Post subject: Re: My phone number has been stolen? Reply with quote Back to top

MGA wrote:
I have 2 phone lines (phone & fax). Both phone numbers were ported to Vonage last Sept. All was well until yesterday when line 1, the home phone line ceased operating. Line 2, the fax line continues to function normally. After a lengthy call to Vonage customer service, I have been told by Vonage that my phone number of 8+ years has been illegally stolen or "slammed". Calls to my home phone number result in a recording saying "the number you have dialed is not in service", and I can not call out. Vonage has given me a case number and has elevated the problem to tech support and has said I will hear back within 3 business days. This is a real problem. I don't want a new phone number, I want my old phone number back. How is it that someone was able to take my phone number from Vonage? Has anyone else experienced this problem? If so what was the outcome?


I've never seen the term "slammed" used for this type of action. Slamming came from the practice of long-distance carriers picking up your service without your permission and, obviously, without you knowing what LD rates they are charging. For example, you may have AT&T as your PIC (LD carrier), but some unscrupulous LD carrier comes along and tells your local carrier that you gave them permission to change the PIC to them. That's a slam. That's why Verizon allows you to put a password on your PIC choice.

I'm going to take a little bit of a guess and say that no one actually stole your number, but Vonage and their local carrier for your area f'd something up.

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PostPosted: Fri May 26, 2006 11:34 pm    Post subject: Re: My phone number has been stolen? Reply with quote Back to top

EzCo wrote:
I've never seen the term "slammed" used for this type of action. Slamming came from the practice of long-distance carriers picking up your service without your permission and, obviously, without you knowing what LD rates they are charging. For example, you may have AT&T as your PIC (LD carrier), but some unscrupulous LD carrier comes along and tells your local carrier that you gave them permission to change the PIC to them. That's a slam. That's why Verizon allows you to put a password on your PIC choice.

I'm going to take a little bit of a guess and say that no one actually stole your number, but Vonage and their local carrier for your area f'd something up.

Although the most common practice was changing long distance service, slamming can also refer to changing local carrier service. I'm not saying that's what happened, but it's a possibility I suppose.

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PostPosted: Fri May 26, 2006 11:42 pm    Post subject: Re: My phone number has been stolen? Reply with quote Back to top

blakadher wrote:
EzCo wrote:
I've never seen the term "slammed" used for this type of action. Slamming came from the practice of long-distance carriers picking up your service without your permission and, obviously, without you knowing what LD rates they are charging. For example, you may have AT&T as your PIC (LD carrier), but some unscrupulous LD carrier comes along and tells your local carrier that you gave them permission to change the PIC to them. That's a slam. That's why Verizon allows you to put a password on your PIC choice.

I'm going to take a little bit of a guess and say that no one actually stole your number, but Vonage and their local carrier for your area f'd something up.

Although the most common practice was changing long distance service, slamming can also refer to changing local carrier service. I'm not saying that's what happened, but if you take a couple minutes to look at the FCC site referenced it's pretty clear that it was a problem with local service as well as long distance service.


Yes, absolutely, but the practice of slamming isn't to steal your phone number, it's to change something related to your service LD, local, whatever, so the company that slams you now has your service and can bill you. Local slamming came about when that was deregulated. Taking a number away from someone by stealing it doesn't really lead to revenue generation, so I'm not sure why someone would even try it.

I guess it could be stolen and given to someone else so they can rack up massive charges and still have you get the bills. Never, ever, heard of that though. It's definitely not the case here since he can't even dial that number with getting an out of service message. I know this guy's number was ported last Sept, but these symptoms remind me of when I ported my number from Verizon to Vonage and the Vonage techs "forgot to do something". Don't worry, they'll fix it.

EDIT: Hmm, you know if a local carrier did snag the number and slammed you, you need proof.. Ask Vonage for proof that a carrier tried to port your number over to them. You can't file a complaint with the FCC unless you have proof. You can try to get it yourself by reconnecting your houselines to the telephone interface outside your house. If you get dial tone, Vonage is right. If no dial tone, they're fibbing.

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Last edited by EzCo on Sat May 27, 2006 12:03 am; edited 2 times in total
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PostPosted: Fri May 26, 2006 11:58 pm    Post subject: Reply with quote Back to top

Ah, yeah, I see what you're saying. I missed the bit about the no longer in service message. That makes no sense in the case of slamming.

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PostPosted: Sat May 27, 2006 12:01 am    Post subject: Reply with quote Back to top

blakadher wrote:
Ah, yeah, I see what you're saying. I missed the bit about the no longer in service message. That makes no sense in the case of slamming.


Lol, I've been editing my last stupid message as I keep thinking of different things. You may very well be correct about the local slam and Vonage may be right. Check my message again.

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PostPosted: Sat May 27, 2006 12:07 am    Post subject: Reply with quote Back to top

EzCo wrote:
blakadher wrote:
Ah, yeah, I see what you're saying. I missed the bit about the no longer in service message. That makes no sense in the case of slamming.


Lol, I've been editing my last stupid message as I keep thinking of different things. You may very well be correct about the local slam and Vonage may be right. Check my message again.


This is really bugging me now Wink. Even if a local carrier did snag his number, you shouldn't get 'out of service' just because he doesn't have phones connected to his old copper lines You'd probably just hear rings, or maybe a fast busy? Dunno for sure. However, if they botched the port over to themselves, you'd definitely get 'out of service'.

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PostPosted: Sat May 27, 2006 7:02 am    Post subject: Reply with quote Back to top

Problem solved...

Thanks everyone for your input.
I'm sure I'll never know exactly what happened but for what its worth, here is the rest of the story.

The problem was first noticed Thursday evening. I called Vonage customer service at about 9:30 and finally got off the phone with them at about 11:40 after being bumped to 2nd level support. Problem still not resolved. The second level support tech is the one who told me my number had been stolen. He checked to see who my number now belonged to and said it was a company named "Focal". Yesterday morning I called customer support again, gave them them my case number and was told the problem was in the que to be reviewed. In other words, "we'll get back to you".
Then it occurred to me to google Focal. Sure enough, "Focal Communications". I sent them a e-mail asking them to check to see if they had my phone number and if so, please give it back. I then called Focal customer support, and was told Vonage was actually a customer of Focal and there is no way in the world Focal would take a phone number from Vonage. But the nice lady at Focal was able to transfer me to advanced technical support at Vonage. I explained my problem once again and was then transfered to the next level. Within minutes of talking with a very bright youn man by the name of Andrew, the line one indicator illuminated and I was back in business. According to Andrew, somehow one of the lower level techs in an attempt to fix the initial problem disassociated my phone number with my Vonage device, he saw the problem and fixed it.

The whole event was a bit of an ordeal, but its over now.
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