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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Hendrix
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Joined: Apr 30, 2005
Posts: 9

PostPosted: Thu May 25, 2006 8:22 pm    Post subject: RT31P2 random reboots, choppy audio & dropped calls Reply with quote Back to top

1. Camp Hill, PA
2. Comcast
3. 6m down / 384k up
4. Motorola SURFboard 4200
5. RT31P2
6a. was modem >> RT31P2 >> PC & xbox360
6b. now modem >> netgear RP614 >> RT31P2, PC & xbox360
7. random reboots, dropped calls, choppy audio, voice mail fails to answer
8. testyourvoip to Boston = 4.4

The RT31P2 can no longer be used as a router because it seems to overheat and reboot itself. It wouldn't be so bad if it would completely reboot, but it usually gets stuck and needs to be unplugged and replugged to get it working. Sticking fans on the adapter really isn't an option as I have young children. Just using it as a phone adapter allows it to operate much cooler to the touch. There's nothing around the adapter or stacked on it. After many emails back and forth with Vonage tech support, this was their final suggestion:

"In response to your email, the device may be getting hot because of the surge protector. Try connecting it directly to the wall. It is possible that the device is going bad and that may be why it keeps rebooting itself. Unfortunately the device is no longer under warranty at this point. If you prefer you can always pick one up locally at a retail store like Best Buy or circuit City. I do hope that I have answered your questions. Do not hesitate to contact us if you need further assistance."

Do I need to buy another adapter or should Vonage send me one? If I were to cancel my service and return their adapter, then there is not a cancellation fee, correct? That tells me the adater is still their property. Ant thoughts?
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saravanan
Vonage Forum Associate
Vonage Forum Associate


Joined: May 24, 2006
Posts: 23

PostPosted: Thu May 25, 2006 8:59 pm    Post subject: NO ur wrong Reply with quote Back to top

I don't think so, i suspect that there is a cancellation fees of $39 ........so plz double check in Vonage website before u go ahead & cancel ........
also my other suggestion is try with this type of set-up..

cable modem--->rt31p2-->netgear rtr u may find some improvement
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Hendrix
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Joined: Apr 30, 2005
Posts: 9

PostPosted: Thu May 25, 2006 10:41 pm    Post subject: Re: NO ur wrong Reply with quote Back to top

saravanan wrote:
I don't think so, i suspect that there is a cancellation fees of $39 ........so plz double check in Vonage website before u go ahead & cancel ........
also my other suggestion is try with this type of set-up..

cable modem--->rt31p2-->netgear rtr u may find some improvement


Not so. The $39 can-fee is waived if I return their phone adapter.

As far as the setup goes, I used to have it setup cable modem >>RT31P2 until recently. Unfortunately, the RT31P2 gets very hot when used as a router and will reboot itself frequently.
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Hendrix
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Joined: Apr 30, 2005
Posts: 9

PostPosted: Sat May 27, 2006 10:51 am    Post subject: what to do? Reply with quote Back to top

I've had Vonage for a year and it has worked pretty well until recently. The question is: Should I have to buy another phone adapter or should Vonage send me one? If I buy another adapter they will probably charge another activation fee. I've played the on-hold-forever-game and I really don't want to anymore. I guess the thing that annoys me the most is I will have to pay more money to replace THEIR device. Thoughts?
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butterman
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 29, 2006
Posts: 323

PostPosted: Sun May 28, 2006 12:05 pm    Post subject: Re: what to do? Reply with quote Back to top

Hendrix wrote:
I've had Vonage for a year and it has worked pretty well until recently. The question is: Should I have to buy another phone adapter or should Vonage send me one? If I buy another adapter they will probably charge another activation fee. I've played the on-hold-forever-game and I really don't want to anymore. I guess the thing that annoys me the most is I will have to pay more money to replace THEIR device. Thoughts?


I can't swear to it since it has not happened to me, but I don't think that getting a new device to replace a broken one would constitute an activation cost. It is not clear cut and I am not a lawyer, but the way the TOS goes it talkes about activation regarding your phone line(s) and since this is not a new line or a line being cancelled, I don't think it applies.

This of course does not address needing to purchase another device.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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holler
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Joined: Apr 27, 2005
Posts: 72

PostPosted: Sun May 28, 2006 8:14 pm    Post subject: Getting device from vonage Reply with quote Back to top

Hi,

I think its better to get the device from retail, since devices from retail are within 1 year warranty, And in case if something goes wrong you can get a replacement from Vonage within a year. And also you can save shipping cost in case if Vonage sends you an adapter. But you wont be getting any rebates for the device since Vonage offers only one rebate/acct. There wont be any activation fee. The device too could be activated immediately by calling customer care at early mornin hours like 4 am EST
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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