predictive dialers 8-16 lines

Posts: 2 · New Forum Member Joined: May 25, 2006 Posts: 2

Hello,
I'm new to the forum and I'm looking for a lot off information. Smart people, your input is highly appreciated...

Short story ---
I want to setup a call center with a predictive dialer ($10-$15K) with 8-12 seats or station. I have done some research and there are a lot of predictive dialer software\solution out there. I'm hoping that someone in here has knowledge on this subject.

My question..
1. Which predictive dialer solution are you using and what is your feed back?

2. Vonage lines are Voip but all the predictive dialer that I have encounter mention analog lines...Is there a way to make those predictive dialer system that uses analog line work with Vonage Voip service? is that possible?? Or do I need a Voip predictive dialer? is there one? I would like to use Vonage because Verizon will charges an arm and a leg for 12 phone lines.

3. What are the complications of using Vonage Voip line with predictive dialer?

What hardware configuration do I need for the call center?

My list..
Predictive dialer server/solution..
PC workstations...
8-12 phone lines Vonage
Some kind of Switch--- what do you guys recommend?
Broad band service -- does regular bright house broadband work to add 8-16 Vonage lines?
What other hardware am I missing???

Thanks for your help and input on this...

AKUMA

Posts: 1424 · Posted: Thu May 25, 2006 11:05 am Post subject:

The biggest complication is that use of a predictive dialer appears to be against the terms of service for typical Vonage customers.

You may be able to work out a special deal as a business customer. Rather than use the forum I suggest you get in touch with someone who can officially address your Vonage questions.

The Business Account Information Request is your best bet.

To support 12 lines of Voip you will need 1 Mbps in both directions. You may not want to depend on a shared cable connection to accomplish this.

Posts: 2 · New Forum Member Joined: May 25, 2006 Posts: 2

scerruti
thank you very much for your reply and the info

Akuma

Posts: 10 · Vonage Forum Associate Joined: Oct 08, 2008 Posts: 10

You can try this one this will help you,

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Predictive Dialers

" There is no telling how many miles you will have to run while chasing a dream!!!"

Posts: 86 · Vonage Forum Senior Joined: Jan 03, 2009 Posts: 86

akuma wrote:

Vonage lines are Voip but all the predictive dialer that I have encounter mention analog lines.

The telephone adapter provides an analog connection to your phone.

Posts: 1 · New Forum Member Joined: Apr 13, 2010 Posts: 1

Hello,

I hope I can help you.

We have been using a hosted call centre technology called "Virtual Call Center 3.0". It has all the major call centre software functions: database and user management, voice recording, predictive dialler and so on.

It was really easy to get started: all we had to do is installing the agent and supervisor applications on the workstations.

Some of our agents are working from home with this Virtual Call Center 3.0 technology, so we could save the infrastructure expansion costs.

If you have questions I am happy to share my experiences with this, or you can visit their website:
Call center solution with predictive dialler

Good Luck,
Ethan

Posts: 1 · New Forum Member Joined: Jan 27, 2011 Posts: 1

Before you try this, please check with Vonage if the amount of minutes/type of usage is acceptable.

One type of acceptable (check with Vonage first) predictive dialer usage is when the predictive dialer calls your actual existing clients once or twice a month, transfers the calls directly to you or your sales agent. And you have around 500 clients. That way it is the same as you calling them manually, but you have the benefits of knowing they are on the line first, and updating you database through the Agent Interface.

You can simply connect to the Vonage device with a Zoom 5801, they are cheap and available. Or by one preconfigured from MDLsolutions.

Here is the info:

Here is a complete software based call center solution, that is proven to work, and is low cost and reliable.

Very easy to install and use.

You can try everything first for free, and support is included.

All pricing is on the website: http://www.mdlsolutions.com

IP/PBX: http://www.mdlsolutions.com/downloads/3cxPhoneSystem9.zip
Predictive Dialer/Agent Interface/Database: http://www.mdlsolutions.com/Dialer.aspx
Softphones: http://www.mdlsolutions.com/downloads/3CXPhone5.msi

Here is a link on how to set it up: http://www.mdlsolutions.com/DialThrough3CX.aspx
Free support is available through email: support@mdlsolutions.com

The up side to using premise based call center solutions is your data stays private, which is very important in such a competitive world.

Posts: 1 · New Forum Member Joined: Sep 27, 2011 Posts: 1

Hi,
Currently I am using "My Sales Dialer" for my 22 seats call center. for each person I bought "My Sales Dialer" for $10 & I have unlimited data+text plan from T-mobile for $49.99, so there is nothing extra I am paying to get my work done.
Now I come to know about Vonage. Is it possible to connect Vonage with My Sales Dialer?
& which plan will be suitable for me?