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distorted
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Joined: May 25, 2006
Posts: 3

PostPosted: Thu May 25, 2006 7:05 am    Post subject: tech support needs a tech support Reply with quote Back to top

Dealing with Vonage tech is so funny i actually enjoy it. I thought Vonage would be a great deal (in theory it is) cutting my phone bill in half was a great concept.I received my motorola and installed it just as it said,but the green light just kept blinking twice. I called tech and and after 4 1/2 hours of them having me do the same things over and over i was on hold again and had a meeting to go to so i hung up,the next day I told them about my call the day before and i wanted to speak to someone that knows something other than whats on paper in front of them.after another 2 hours a tier 3 tech came to the conclusion that my box was faulty and they would send me another one.got the new box and the same thing happened,called tech support and we went through the same steps again,guess what ,same results.....determined to fix it with something else besides unplug my device and power cycling it over and over, i read everything on the net i could and got it.my box came with the settings that had the dhcp unchecked therefore it couldn't receive the configuration from my modem.I had to change my ip address to match the box and change the settings..now it worked,still had the other box so i tried it on that one,,it worked. I know this has had to happen to other people,why don't tech know how to handle this.....then I wanted to open a port on the box to increase my download speed,called tech,after explaining why i wanted to do this and what apps I was opening it for over and over i finally started telling them because I paid for the box it's mine and i want the d@#$% thing open,eventually i got someone to help me,even though you could tell he didn't want me to do this.after an hour it still didn't work,done some more research and found it was rather easy to do,all i had to do was log onto the motorola page and type in what port i wanted open,,,very simple,why didn't they know this. after evaluating Vonage I have decided that I would rather pay extra and have my other phone service back , as much as i dislike them i'm looking forward to dealing with them again....
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Steve48
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PostPosted: Thu May 25, 2006 8:05 pm    Post subject: Reply with quote Back to top

It's odd that the CS techs didn't have you do a full reset on the adapter. That's usually high on their list. Since the default for these adapters is DHCP on, that should have fixed the problem.

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saravanan
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PostPosted: Thu May 25, 2006 8:34 pm    Post subject: it is esy to find fault with others Reply with quote Back to top

hai distorted,
i could understand the convenience that u had faced, but i don't agree with u. its a rare case unfortunately , u ve fallen as a victim...
can u understand how the tech would hav felt hard in viewing ur situation virtually from 100 kilometres away......there might be some problems in the offshore business but there are millions of customers who r satisfied with the cust support, only bcoz of that u were in long queue when u call the Vonage cust support......
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navydavy2001
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Joined: May 26, 2005
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PostPosted: Thu May 25, 2006 9:12 pm    Post subject: Re: it is esy to find fault with others Reply with quote Back to top

saravanan wrote:
hai distorted,
i could understand the convenience that u had faced, but i don't agree with u. its a rare case unfortunately , u ve fallen as a victim...
can u understand how the tech would hav felt hard in viewing ur situation virtually from 100 kilometres away......there might be some problems in the offshore business but there are millions of customers who r satisfied with the cust support, only bcoz of that u were in long queue when u call the Vonage cust support......


Are you a Vonage tech?

I'm sorry people, horrible and badly timed joke on my part. Very Happy

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distorted
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PostPosted: Thu May 25, 2006 10:17 pm    Post subject: factory reset Reply with quote Back to top

the tech tried to have me do a reset but when i typed in the ip address 192.168.102.1/admin.html it wouldn't go to the page because as I stated the dhcp was off and the box wouldn't configure right for me to be able to access the motorola page.
but I do have to take back my statement about switching my service back,,,now that I have been able to use my Vonage service,,I LOVE IT,,my family can call on my 1-866 number and I get all the services that i had through quest plus more and i'm paying a 1/3 of what my old bill was...My statement about switching was in anger ,,for the last two days i have talked to my dad more than i have in 2 years..he loves calling me on my toll free number....
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booma
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Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Thu May 25, 2006 10:24 pm    Post subject: Re: it is esy to find fault with others Reply with quote Back to top

navydavy2001 wrote:
saravanan wrote:
hai distorted,
i could understand the convenience that u had faced, but i don't agree with u. its a rare case unfortunately , u ve fallen as a victim...
can u understand how the tech would hav felt hard in viewing ur situation virtually from 100 kilometres away......there might be some problems in the offshore business but there are millions of customers who r satisfied with the cust support, only bcoz of that u were in long queue when u call the Vonage cust support......


Are you a Vonage tech?

I'm sorry people, horrible and badly timed joke on my part. Very Happy


NavyDavy: Not a bad joke. I have read all of saravanan's posts and there are some good point being made, but I have a hard time reading the cryptic shorthand and the terrible grama gives me a headache!

No disrespect, but take some time and spell out the words...please!

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Vall
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PostPosted: Fri May 26, 2006 12:31 am    Post subject: Re: it is esy to find fault with others Reply with quote Back to top

booma wrote:
navydavy2001 wrote:
saravanan wrote:
hai distorted,
i could understand the convenience that u had faced, but i don't agree with u. its a rare case unfortunately , u ve fallen as a victim...
can u understand how the tech would hav felt hard in viewing ur situation virtually from 100 kilometres away......there might be some problems in the offshore business but there are millions of customers who r satisfied with the cust support, only bcoz of that u were in long queue when u call the Vonage cust support......


Are you a Vonage tech?

I'm sorry people, horrible and badly timed joke on my part. Very Happy


NavyDavy: Not a bad joke. I have read all of saravanan's posts and there are some good point being made, but I have a hard time reading the cryptic shorthand and the terrible grama gives me a headache!

No disrespect, but take some time and spell out the words...please!


Sad to say that even though (if you read my other posts) my english is good (but sadly my spelling is not always on (I think it is more a typing issue)) I can read an understand what he says because I play MMO's and run into these kids that are always using this type of "Chat Speak" because they are in so much of a hurry that they can not take the time to spell out the words and would rather "look cool" by making it different...

Again, as above, no disrespect, but when posting on a public forum here that is pretty much going to be an ADULT audience, typing and responding like one will get you farther than trying to be "hip" or "cool" like the teenie bopper "haxorz" out there...

Oh, and getting back on-topic... FORTUNATELY I have not had to call support must at all, I think in the entire couple years I have had their service, I have not had any issues that would force me to call support. In light of my recent issue (see other post from me), as you can see, I did the smart thing and came to the FORUMS to get help rather than calling support because I knew I would find an audience here that would actually be HELPFUL (which i have NOT been dissappointed in the slightest with everyone)...

See ya and thanks all!
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