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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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How to Delete call history from online account?
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diana87 Posted:
You have to use
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and get free
access while
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On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
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On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
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rely exclusively
on a Vonage system
for our
...

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On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
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office. Lately,
our call quality
...

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On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up
recently.
...

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Av8rix Posted:
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Im trying to add
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After recent
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Mewohkie
New Forum Member
New Forum Member


Joined: May 24, 2006
Posts: 9

PostPosted: Wed May 24, 2006 6:17 pm    Post subject: Audio problems on other end Reply with quote Back to top

1. Montville Connecticut
2. Myeastern Cable
3.Download speed: 2862 kilobits per second Upload speed: 243 kilobits per second
4. Motorola Surfboard SB3100
5. PAP2
6. Modem Netgear rangemax (with ports forwarded) PAP2 Vonage adapter
7. People on the other end of the call say I sound far away and or cannot hear me.
8. Test Details

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
1.3 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 15.6%
Latency 0.82 22.3%
Packet Discards 0.31 8.3%
Packet Loss 1.99 53.8%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 506 ms
Packet Discards 1.2%
Packet Loss 7.8%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 100 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 73 ms
Max: 729 ms
Signaling Quality
Post-Dial Delay 438 ms
Call Setup Time 531 ms
Media Delay 797 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
3.8 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 46.1%
Latency 0.64 51.2%
Packet Discards 0.03 2.6%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 506 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 42 ms
Signaling Quality
Post-Pickup Delay 333 ms
Call Setup Time 336 ms
Media Delay 368 ms


I just tried calling 1-Vonage-Help and the rep hung up on me becasue she could not hear me. I began yelling into the phone at the top of my lungs and she faintly heard be but procceded to end my call. I dunno whats up with this. My parents have tried to get ahold of someone at Vonage for help but there is 0 customer tech support. So I'm not shure whats left. Played with all my settings, It seems its just up to them now. If they decide to hear me when I call them that is.
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Mewohkie
New Forum Member
New Forum Member


Joined: May 24, 2006
Posts: 9

PostPosted: Wed May 24, 2006 6:49 pm    Post subject: Reply with quote Back to top

Does anyone here Understand the problem, or possible experienced it and know a solution!? 9 views were really trying to fix this problem.
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Mewohkie
New Forum Member
New Forum Member


Joined: May 24, 2006
Posts: 9

PostPosted: Wed May 24, 2006 7:10 pm    Post subject: Reply with quote Back to top

Noone huh?! I guess this is as good as Vonages customer support. When you guys feel like helping me instead of talking about American Idol I'll be spaming refresh.
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saravanan
Vonage Forum Associate
Vonage Forum Associate


Joined: May 24, 2006
Posts: 23

PostPosted: Wed May 24, 2006 7:28 pm    Post subject: try by doing these changes Reply with quote Back to top

From the test results we can come to the conclusion that
LATENCY 506ms which is very HIGH//also from the model no of ur cable modem its obvious that ur cable modem may not be upgraded with the latest FIRMWARE VERSION //
so contact ur isp to upgrade the firmware version of ur cable modem & also show ur latency results to ur isp and tell them to decrease the latency level below 120 ms//bcoz for a good audio quality in a Voip phone the latency of ur network should be very less(< 120 ms)///
MAKE SURE devices are well ventilated and clear of any devices that could cause interference// Simplify the configuration (Remove any routers, hubs, switches, or home wiring) // Restart all the devices // Test using a separate phone // Ensure all wires and connections are solid and free of damages .........
just hav a try my making these changes n check ........

ALL THE BEST
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Mewohkie
New Forum Member
New Forum Member


Joined: May 24, 2006
Posts: 9

PostPosted: Wed May 24, 2006 7:40 pm    Post subject: Reply with quote Back to top

Firmware has been updated Via my ISP and all web aps closed. I shouldnt have to be closeing out half and or all my Network so someone can hear me. and Ive done all the "tests" same results
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saravanan
Vonage Forum Associate
Vonage Forum Associate


Joined: May 24, 2006
Posts: 23

PostPosted: Wed May 24, 2006 7:46 pm    Post subject: DOUBLE CHECK WHETHER THOSE CHANGES HAS CREATED AN IMPACT IN Reply with quote Back to top

JUST CHECK THE LATENCY & approx ROUND TRIP TIMES are less than 120 ms// if not then u will certainly hav some audio issues//as latency is a major factor that decides the audio quality//
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Mewohkie
New Forum Member
New Forum Member


Joined: May 24, 2006
Posts: 9

PostPosted: Wed May 24, 2006 7:51 pm    Post subject: Reply with quote Back to top

But How does that work If I can hear them flawlessly. I can hear them just fine. but they cant hear me well if at all.
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saravanan
Vonage Forum Associate
Vonage Forum Associate


Joined: May 24, 2006
Posts: 23

PostPosted: Wed May 24, 2006 8:29 pm    Post subject: the basic concept Reply with quote Back to top

the basic concept behind the latency is nothing but the time taken for the data to reach the destination and to get back to u// which is called in a technical term as LATENCY & ROUND TRIP TIMES// so if that time limits are very high then automatically the data (i.e) the voice signals would die before they reach the destinations//its only bcoz of that it is suggested by the technicians in Vonage to decrease the latency level far less than 120 ms.............
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed May 24, 2006 9:06 pm    Post subject: Reply with quote Back to top

Mewohkie, you're already getting good advice, but also try this. Plug your computer directly into your modem and repeat the Voip test. If your results are still bad, continue troubleshooting things with your ISP. If, however, they improve dramatically, you could be having some sort of problem with your router.

You can also plug the PAP2 directly into your modem. You won't have internet service, but you can make a phone call and see how well it works.

_________________
Steve Gray
Orlando, FL
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pdhenry
Vonage Forum Master
Vonage Forum Master


Joined: Mar 17, 2006
Posts: 241

PostPosted: Wed May 24, 2006 9:25 pm    Post subject: Re: the basic concept Reply with quote Back to top

saravanan wrote:
if that time limits are very high then automatically the data (i.e) the voice signals would die before they reach the destinations
Um, no.
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