Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
leviguy
New Forum Member
New Forum Member


Joined: May 23, 2006
Posts: 4

PostPosted: Tue May 23, 2006 7:16 pm    Post subject: no collect call capability Reply with quote Back to top

[font=Courier New] [/font]
I was lied to when I first contacted Vonage and asked if I could accept collect calls. The Vonage man sounded uncertain but said "yes". I asked him to verify it with his supervisor. He did and confirmed receiving collect calls are part of the Vonage package.
This is important to me because I am a minister and my ministry is in prisons in a dozen states. The only way a state inmate can call someone is to call collect, and that phone number and the person's name must be approved before any calls can be made. It took a couple months to get my Bell South phone number transferred but with the help of a man named Louis at the executive response team it did get done. Well, I don't hear from inmates I expect to hear from and call the prisons. Seems every time an inmate (a ministry member) calls me collect, it is rejected because Vonage won't permit it. Now Vonage is not on the hook for the cost because each state has a contract, usually MCI, and I get a separate bill from each state account. So I call Louis. He's not there but the man with whom I spoke confirmed "NO COLLECT CALLS". I leavee a message to speak with Louis. He does not return my call. I send him 3 emails. He does not reply. Now perhaps he is ill or on vacation so I won't blame him for not returning my call or emails unless I find out he's been there all along. I leave several voicemail messages with the executive response team (they guarantee a return call within 4 business hours). No return calls. It is amazing to me that I got through to Louis every time I called until after the phone number transfer was accomplished. Now that I have a problem, I guess I'm no longer a priority or even important. The point is this: had I been told the truth about collect calls during my first call to Vonage I would still be with Bell South, or at least I would not be with Vonage. If you are hiring people whose accents are so strong you cannot understand what they say, at least they should give the correct information. So, Vongage - just know I have a woman dying of lung cancer in an Illinois State Prison who cannot call me here in South Carolina unless her counselor makes the call from his office. I don't count on it. It isn't happening.

Stan Lore, Minister
One-to-One Prison Ministries
http://prisonministry.net/one2one
View user's profile Send private message
dheiy
Vonage Forum Master
Vonage Forum Master


Joined: May 23, 2006
Posts: 253

PostPosted: Tue May 23, 2006 8:10 pm    Post subject: Reply with quote Back to top

even me i will feel the same thing. having the wrong information can really send into many troubles.
but i see no problem with the company, right?!
it's the one who you deal with before upon registering.
that guy who fooled you and made you believe that there is a collect call. Sad
View user's profile Send private message
booma
Vonage Forum Master
Vonage Forum Master


Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Tue May 23, 2006 9:27 pm    Post subject: Reply with quote Back to top

I'm sorry you we misinformed when you decided to use Vonage. That's unacceptable and you should continue to go after Vonage to make it right -- I guess the only real way is to put you back with your old number and Bell South.

In the mean time, have you considered the toll free feature? For $4.99 per month you get a toll free number that includes 100 incoming minutes. After that you are billed at 4.9 cents per minute. It's not what they said they offered, but in the end, it may actually be cheaper than paying the collect call charges from Bell South.

-Bill

P.S. Thanks for doing what you do.

_________________
View user's profile Send private message Visit poster's website AIM Address MSN Messenger
KDWycha
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Tue May 23, 2006 9:35 pm    Post subject: Reply with quote Back to top

Prisoners cannot dial toll free numbers. I have attempted that before with no luck while being incarcerated.

_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
View user's profile Send private message
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Tue May 23, 2006 10:03 pm    Post subject: Reply with quote Back to top

KDWycha wrote:
Prisoners cannot dial toll free numbers. I have attempted that before with no luck while being incarcerated.


Ha! I knew there was something fishy about you! Lol

_________________
http://www.thejeffriestube.com
View user's profile Send private message Visit poster's website
leviguy
New Forum Member
New Forum Member


Joined: May 23, 2006
Posts: 4

PostPosted: Wed May 24, 2006 6:55 am    Post subject: no collect calls Reply with quote Back to top

Thanks for the suggestion, but as was just written inmates cannot call a phone number unless he/she has submitted both the landline number and name of the person to the prison asking that it be added to his/her phone list. In some states inmates can do this whenever they get a new number they want to add, and in some states inmates can add new numbers only 6 or even 12 months. In no state can an inmate use a calling card number or call a toll-free number. Minnesota allows it's inmates to pay for calls out of their own account, but as far as I know all others do not.

To answer another of ya'll who replied. It is NOT just the person who misled me when I signed up, since apparently his supervisor confirmed the misinformation. I can understand that and accept that both were not acting dishonestly in giving me bad information. I am ticked because now the "executive response team reporting directly to the ceo", that promises a return call within 4 business hours has not replied to 3 voicemail messages over 46 hours. I don't know Louis is there or has been there since last Friday, but I do know I've left 3 messages with the unfulfilled promise to call me within 4 business hours. Now if a "business hour" is similar to God's hour, which is equal to one of ours, then I'll be waiting for a long long long time.
Stan
View user's profile Send private message
mharvey
Member of the Week
Member of the Week


Joined: Dec 24, 2005
Posts: 135
Location: Northern VA

PostPosted: Wed May 24, 2006 7:11 am    Post subject: Reply with quote Back to top

Would it be possible to get a virtual number that would be local to the prison(s). Would the inmate be able to place a call to you it it was a local call?

_________________
Cox Cable Highspeed Internet (5Mb/s down / 2Mb/s up) --> Toshiba PCX2200 --> WRT54GS V4 (Thibor 14) --> PAP2 --> Uniden CLX475 5.8GHz (7 handsets)
View user's profile Send private message
Medic63
Vonage Forum Senior
Vonage Forum Senior


Joined: Jul 09, 2004
Posts: 98
Location: Butler PA

PostPosted: Wed May 24, 2006 10:19 am    Post subject: Reply with quote Back to top

Some other Voip services claim to be able to accept collect calls, but most state somewhere in their FAQ's that collect calls cannot be completed. If nothing else, this will be listed in the terms of service, such as noted in the terms of service for Vonage:

"2.14 No 0+ or Operator Assisted Calling; May Not Support x11 Calling. The Service does not support 0+ or operator assisted calling (including, without limitation, collect calls, third party billing calls, 900 or calling card calls). The Service may not support 311, 511 and/or other x11 (other than certain specified dialing such as 911 and 411, which are provided for elsewhere in this Agreement) services in one or more (or all) service areas."

That said, I got a collect call from a local prison an my ViaTalk line. The name was not of anyone i know, so I did not accept it, but I was surprised that it came through at all. This may also serve as a reply to mharvey, since the collect call came from within my local calling area. Apparently, prisoners can place calls only if they are collect, no matter if it's across the country or across the street.

_________________
ISP: Armstrong 5Mb/512kb
Vonage user since 6/2004
Moto V1005 behind D-Link DI-604

View user's profile Send private message
booma
Vonage Forum Master
Vonage Forum Master


Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Wed May 24, 2006 10:28 am    Post subject: Reply with quote Back to top

It would seem to me that Vonage is not in a position to allow collect calls to subscribers. Stan has a good point about the mis-information that Vonage people passed on to him, but caveat emptor. That said I would imagine that Stan will want to switch back to Souther Bell, or to some other carrier than can provide the services he needs. Now the issue Stan faces is how to get his number transferred either back to his old carrier or to a new one from Vonage -- this I've read here and elsewhere is not a simple task.

Good luck Stan...

_________________
View user's profile Send private message Visit poster's website AIM Address MSN Messenger
oz_80
Vonage Forum Junior
Vonage Forum Junior


Joined: May 08, 2006
Posts: 32

PostPosted: Wed May 24, 2006 12:00 pm    Post subject: Reply with quote Back to top

Well, that's strange because someone form Guatemala called my nanny collect just the other day. Guatemala operator asks for the nanny, I hear nanny saying YES then talk to her relatives. I have to check my bill, not sure how the collect calls billing would show up.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ivanrf1
New Today 3
Yesterday 10
Total 99029

Who Is On Site
Visitors 107
Members 0
Total 107


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.69
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.21 Seconds and 515 Pages In The Last 60 Seconds
The Vonage VoIP Forum