I've noticed a problem getting to my account the last several days. Never had that problem before. Anybody else having it? I get to the main page fine, but I can't get to my account. Get an error "cannot find server."
I don't think it's Comcast. The first time it happened, I was on the phone with support. We were troubleshooting the one-beep only call waiting notification (I've been advised as of yesterday that, oops, that's normal. They've sent a note to that effect to both tier 1 and tier 2 techs!)
He couldn't get in either. Then he could. He's using a different ISP, obviously, than me. I'm going to clear my cookies, but I am not sure what's up. Always been rock solid. Well, that's not entirely true. Usually loads slowly, but it loads.
I'm in this morning without incident. I don't go to the dashboard too often -- just sometimes to view usage or get a phone number, etc. Like you, I rely pretty much on the voicemail features.
I'll keep an eye on it. All in all, any problems we have at this point qualify as "niggling annoyance." We're coming up on a one-year anniversary with Vonage and would give it an 8 or 9 out of 10 at least.
IHBS is right, we're all on a pretty early edge here. Not bleeding edge anymore (that was a year ago), but still pretty early on. For the money I save I forgive the hiccups (and think Vonage's "network availability" auto forwarding is great AND still necessary at this point, do other providers have it or do they think that admitting the network may not be available sometimes is tantamount to admitting things aren't perfect?).
Anyway, there were some reports on the DSLreports forum about Vonage's voicemail being several hours behind lately. I don't know, I don't use it, but maybe that's all tied up with glitches with the dashboard. I'm sure all will be sorted out soon, with 20K new customers each month they do take all this very seriously.
Oh, we knew going in it was not going to be without its "interesting moments." But isn't that half the fun of trying something that 99% of the people who know have never even heard of?
I've never failed to get a courteous and caring tech from day one, though, and that helps. Even if we can't always solve a problem, first time around, they never give up.
The fax thing rearing its ugly head when I switched to the motorola was a real downer, since we had worked it out with the cisco. However, it is finally healed thanks to my last brilliant tech. I have Efax as a backup, though -- just hated paying those per page faxing fees. Redundancy is the key. I would not want to rely solely on Voip, but since we have three cell phones, we're never without a way to place a call.
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