| Author |
Message |
Darrell_G
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881
|
I added the HBB1 to my WRTP54G and I've noticed a discrepancy in the caller ID information. The caller ID name and number are correct, but the date and time are incorrect. I've tried reprogramming the date and time on the phone and I'm pretty sure this is not a Vonage issue because when I remove the HBB1, the date and time are displayed correctly.
If anyone else is using the HBB1 with their WRTP54G, could you please let me know if you are experiencing the same issue. |
|
|
|
|
 |
ram1220
Full Forum Member


Joined: May 08, 2006
Posts: 54
|
I'm using the HBB1 with a Vt2442 not with a WRT54GP2. My caller ID times and dates are correct. So I don't think the problem is with the HBB1.
Bob |
|
|
|
|
 |
Darrell_G
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881
|
Bob,Thnx for your input. When I remove the HBB1, the time and date is displayed correctly. I've spoken with Hawking about this issue and there is nothing they could do about the problem...It's got me stumped...oh well I'll wait for a few others to chime in to see if their having this issue. If not, I guess I'll have to call customer service. |
|
|
|
|
 |
Darrell_G
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881
|
I was able to speed directly with a second tier support tech and he corrected the issue. |
|
|
|
|
 |
ram1220
Full Forum Member


Joined: May 08, 2006
Posts: 54
|
So it was a Vonage issue? Thanks for letting us know you got it fixed.
Bob |
|
|
|
|
 |
Darrell_G
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881
|
Bob, yes it was a Vonage issue. |
|
|
|
|
 |
|
|
|
|
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum |
All times are GMT - 5 Hours | |