Power outage, now router not picking up phone adapter

Posts: 60

I had a power outage yesterday for about 30 minutes that shut down my network and then rebooted it causing all of the IPs to get reassigned. I have 2 wired PCs, one wireless laptop and my phone adapter hooked into my router. Now I'm getting choppy audio to and from my phone. I used to have my phone adapter's IP setup in the DMZ of the router. I would/will do that again but the phone adapter is not showing up in the network table under 'Status > DHCP Client Table (button)'. I've tried unplugging the cable modem and then each router then waiting about 30 seconds then plugging in the modem, then the main router and then the phone adapter. Anybody have any ideas?

Posts: 60 · Posted: Mon May 22, 2006 6:12 pm Post subject:

My www.testyourvoip.com results were alright... 1.0/5.0...lower number is better right?? Eek

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

Um, no, lower number is not better. Post us the detailed results here, just copy and paste them. Recheck the settings on the phone adapter, and make sure things like DCHP are not enabled, since I'm sure your other router does that for you. It may have dumped it's settings, but it may be fried. Ya never know.

Posts: 60 · Posted: Mon May 22, 2006 8:27 pm Post subject:

I was just kidding about the lower being better...I'm not that naive Smile

Anyway, here are the gruesome stats:

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
1.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 14.4%
Latency 0.00 0.0%
Packet Discards 0.03 0.7%
Packet Loss 3.39 84.8%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 88 ms
Packet Discards 0.4%
Packet Loss 48.1%
Loss Periods
Min: 20 ms
Avg: 400 ms
Max: 520 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 6 ms
Max: 20 ms
Signaling Quality
Post-Dial Delay 94 ms
Call Setup Time 109 ms
Media Delay 218 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
1.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 14.4%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 3.41 85.6%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 88 ms
Packet Discards 0.0%
Packet Loss 48.9%
Loss Periods
Min: 20 ms
Avg: 400 ms
Max: 540 ms
Burst Loss
Jitter
Min: 2 ms
Avg: 7 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 98 ms
Call Setup Time 104 ms
Media Delay 130 ms

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I'm sure you realize that your test results are the absolute pits. I'd begin troubleshooting by plugging the computer directly into the modem. Similar results, then you have an ISP issue (which includes the modem). If things are much better, then one of your pieces of gear is having a problem. Bring things on line one at a time, testing each time, until you find out where the problem is starting.

Posts: 60 · Posted: Tue May 23, 2006 5:55 am Post subject:

Yeah, I know they reek of ****. Thanks for the help and time guys.

Posts: 350 · Vonage Forum Evangelist Joined: Dec 04, 2005 Posts: 350

Likely you have a static IP address set up on the phone adapter. If you had it set to the DMZ of your router, that would make sence. It would be pretty dumb to have it set up to get an IP address automaticlly and be in the DMZ since each time the DHCP lease expired a new IP would probablly be handed out.

That said, if you did set a static IP address on the phone adapter, that could explain the low test results IF the phone adapter's IP address was set in the range that the router's DHCP server hands out and there are two things on your network with the same IP address. Connect a computer directly to the phone adapter, check its IP address and if static, make sure its not in the other router's DHCP server range.

As a side note, you should not need to put the phone adapter in the router's DMZ. The DMZ does NOT drop the firewall for the set IP address, it just forwards all unrequested inbound data to that IP address.

Posts: 60 · Posted: Tue May 23, 2006 5:51 pm Post subject:

I've got my laptop hard wired into my phone adapter but I can't get to http://192.168.1.15. Anybody have any idea why? I did a reset on the adapter and that didn't have any effect.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Is your laptop set up to get its IP dynamically? Is it able to access the internet when you have it plugged into the adapter?

Posts: 605 · Posted: Tue May 23, 2006 9:45 pm Post subject:

I know with my RT31P2 whenever the power goes out I have to unplug the power from the back and plug it back in. If I dont powercycle it I cannot receive or place calls Rolling Eyes