Receiving odd calls

Posts: 10 · Vonage Forum Associate Joined: May 08, 2006 Posts: 10

For the past few weeks I've been receiving calls from an "unknown" name and number which shows up as anonymous on my vonage web account. When I answer these calls it's just beeping. Sometimes it can call within a few minutes apart, and other times it could be hours apart. I haven't given my number to anwhere that would solicate it. Has anyone else had this experience? Or possibly know what it could be?

Thanx in advance.

Posts: 33 · Posted: Mon May 22, 2006 4:15 pm Post subject: Un-known calls

My guess is that someone may have mistaken your number for a fax number and their machine keeps calling to send the fax.

Posts: 10 · Vonage Forum Associate Joined: May 08, 2006 Posts: 10

Good call JimBob, I never really thought of that. Thanks for your input.

Posts: 3 · New Forum Member Joined: Jun 11, 2006 Posts: 3

I am having the SAME EXACT problem!!!!!!!!!

Cust/service is totally useless "John" in Mumbai India keeps telling me to reset my device. Useless!!!!

Any ideas guys?

Any way I can call AMERICAN cust/service?

Posts: 33 · Posted: Sun Jun 11, 2006 3:41 am Post subject: New Jersey Customer Service

You may want to call 888 250-1799, Direct to human being, and tell them you have "choppy audio" and they will put you through to English Speaking Customer Support in New Jersey.

Although it may be a fax machine programmed with your number by mistake and after enough failed attempts they will correct the error.

Posts: 3 · New Forum Member Joined: Jun 11, 2006 Posts: 3

JimBob wrote:

You may want to call 888 250-1799, Direct to human being, and tell them you have "choppy audio" and they will put you through to English Speaking Customer Support in New Jersey.

Although it may be a fax machine programmed with your number by mistake and after enough failed attempts they will correct the error.

Awesome! Thank you sir!!!!

Posts: 33 · Posted: Sun Jun 11, 2006 4:21 am Post subject: Working Hours

You may have to wait until Monday during regular working hours to get the job done!

Posts: 249 · Posted: Sun Jun 11, 2006 8:17 am Post subject: Any Mouse

Wouldn't anonymous call blocking/ be neat? <Sigh>

Posts: 10 · Vonage Forum Associate Joined: May 08, 2006 Posts: 10

Well so far it's been a few weeks or so, and I haven't gotten the beeps, but I have noticed I got a few calls which were the wrong number...seems like vonage snags up dropped numbers and uses them for their customers.

Posts: 3 · New Forum Member Joined: Jun 11, 2006 Posts: 3

Subliminal wrote:

Well so far it's been a few weeks or so, and I haven't gotten the beeps, but I have noticed I got a few calls which were the wrong number...seems like vonage snags up dropped numbers and uses them for their customers.

Well I called the number provided above and after 32 minutes of being on hold (thank GOD for speakerphone) and then being put on hold again till the 52 minute mark .... I got to talk to an American!

He said the problem is not on thier side, most likely a fax or computer was calling me. He offered to change my number, I delined.

I thanked him ever so much for not being Indian.