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OldSnipe
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Joined: Mar 16, 2005
Posts: 249
Location: Bend, Oregon

PostPosted: Mon May 22, 2006 1:07 pm    Post subject: Vonagte 411 Beware!! Reply with quote Back to top

A friend recently moved to Tucson, AZ and I don't have the new number. Not to worry I thought, I'll just call Vonage 411.

Did that. Operator I got connected to did not speak English!! I hung up. Checked my billing and sure enough, I got charged $1.02 for using 411! I am contesting the charge but feel sure to lose. My advice, If you don't speak some Asian languages, stay away from Vonage 411!!

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Snipe
N 43.96674 / W. 121.35427
ISP: Bend Broadband cable connection
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon May 22, 2006 2:21 pm    Post subject: Reply with quote Back to top

Try 1-800-FREE-411

Or www.anywho.com

Both are free.

Smile

_________________
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My Vonage Self-Help Guides: http://vonage.nmhoy.net
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon May 22, 2006 2:25 pm    Post subject: Reply with quote Back to top

Might I suggest requesting a credit in dashboard?

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OldSnipe
Vonage Forum Master
Vonage Forum Master


Joined: Mar 16, 2005
Posts: 249
Location: Bend, Oregon

PostPosted: Tue May 23, 2006 1:58 pm    Post subject: Foreign 411 Reply with quote Back to top

dconnor wrote:
Might I suggest requesting a credit in dashboard?


Did that Dan. I don't see any credit yet! I really don't expect them to issue one. That would be admitting that their screwed up like Hogan's goat. I have a hard time imagining a company that would hire a non english speaker as a 411 operator. Unbelievable!! At least I get a lot of laughs when I tell folk about it. If I receive a credit I'll post it.

_________________
Snipe
N 43.96674 / W. 121.35427
ISP: Bend Broadband cable connection
Modem: Motorola Surfboard SB5101
Tel. Cachinkus: Linksys v-portal
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dconnor
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Joined: Mar 05, 2003
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Location: The Beach

PostPosted: Tue May 23, 2006 2:08 pm    Post subject: Re: Foreign 411 Reply with quote Back to top

OldSnipe wrote:
dconnor wrote:
Might I suggest requesting a credit in dashboard?


Did that Dan. I don't see any credit yet! I really don't expect them to issue one. That would be admitting that their screwed up like Hogan's goat. I have a hard time imagining a company that would hire a non english speaker as a 411 operator. Unbelievable!! At least I get a lot of laughs when I tell folk about it. If I receive a credit I'll post it.


I think you will receive the credit, Vonage has been good about that.

I also have a feeling that some positive changes are going to happen in the CS Dept.

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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue May 23, 2006 8:12 pm    Post subject: Re: Foreign 411 Reply with quote Back to top

dconnor wrote:
I also have a feeling that some positive changes are going to happen in the CS Dept.


Terrific if true. Do you know something that we don't?

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Steve Gray
Orlando, FL
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Tue May 23, 2006 8:44 pm    Post subject: Re: Foreign 411 Reply with quote Back to top

Steve48 wrote:
dconnor wrote:
I also have a feeling that some positive changes are going to happen in the CS Dept.


Terrific if true. Do you know something that we don't?


New head of CS, heard he is top notch, a real program turn-around kinda guy.

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KDWycha
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Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Tue May 23, 2006 9:41 pm    Post subject: Reply with quote Back to top

I am currently a customer service rep for UPS and if he runs it anything like UPS customer service everything should be great Smile UPS CS dept is kinda like working for the military Eek

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Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
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outerfire
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2006
Posts: 293

PostPosted: Wed May 24, 2006 12:05 am    Post subject: Reply with quote Back to top

KDWycha wrote:
I am currently a customer service rep for UPS and if he runs it anything like UPS customer service everything should be great Smile UPS CS dept is kinda like working for the military Eek


Oh that's setting the bar real high. Wink

Sorry, but I've few positive experiences with UPS.
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OldSnipe
Vonage Forum Master
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Joined: Mar 16, 2005
Posts: 249
Location: Bend, Oregon

PostPosted: Tue Jun 06, 2006 3:22 pm    Post subject: Re: Foreign 411 Reply with quote Back to top

OldSnipe wrote:
dconnor wrote:
Might I suggest requesting a credit in dashboard?


Did that Dan. I don't see any credit yet! I really don't expect them to issue one. That would be admitting that their screwed up like Hogan's goat. I have a hard time imagining a company that would hire a non english speaker as a 411 operator. Unbelievable!! At least I get a lot of laughs when I tell folk about it. If I receive a credit I'll post it.


Well Dan,

No credit, no denial. It's like I never existed. I will just have to chalk it up as training. (I've learned not to call Vonage 411) <Sigh>

_________________
Snipe
N 43.96674 / W. 121.35427
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