Poll: Problems or No Problems

Posts: 2 · New Forum Member Joined: May 19, 2006 Posts: 2

would like to know how many had no issues to people who had issues with service., if people could post comments regarding adapters and general comments

Posts: 5 · New Forum Member Joined: Apr 20, 2006 Posts: 5

cowboyl wrote:

would like to know how many had no issues to people who had issues with service., if people could post comments regarding adapters and general comments

The first PAP2 adapter I got was "Not Registered For Service In Canada" and the web site told me to call the help desk, save your time and return the adapter and get another as this really confused the help desk people.

I spent over an hour on the phone to the help desk, and finally gave up.

If you can, check the MAC address before you leave the store, they all have an Internet connection, if you have a WiFi hand held, they may have an open access point you can use (I know Future Shop usually does).

Posts: 13 · Vonage Forum Associate Joined: Nov 13, 2005 Posts: 13

i had a horrendous experience with bell and Vonage and bell's sorry attempt to provide naked dsl. it was back in december and i believe bell only started to provide the naked dsl service in my area at the time. i'm with rogers now. Vonage had no clue what to do.

Posts: 58 · Posted: Wed May 24, 2006 5:05 am Post subject: No problems!

No problems here. I ordered service online directly from Vonage in January, and they had my RTP300 here (Victoria BC) within a few days. Plugged everything in, and it just worked. The only oddity was for some reason my voicemail had a message from Vonage Customer Service in it from last November. Seems like the last person who had my number didn't pay their bills, and Vonage hadn't flushed the message from their system when they cancelled his account Smile

.

Three weeks ago I ordered Vonage service for my parents back in Toronto. My father, who knows nothing about computers, telephone wiring, or anything else had it all hooked up in about 10 minutes, including the hard wiring (I had wired the phone system in their home when they first moved in, so stepping him through the procedure on the phone was relatively easy as I idiot-proofed it beforehand. He still messed it up by pulling the wrong wire out the first time (disconnecting the kitchen phone instead of the Bell line which was very clearly taped and marked -- just a case of him thinking he was holding the right cable but getting the one below it), but that was easy to fix up). They have been completely problem free as well, and they have been very happy with their service so far (LPN wasn't available in their area for some reason however, but the number that Vonage offered was so incredibly easily memorable, this has actually turned out to be a blessing in disguise).

So, count two "no problem" votes here. So far from what I've heard from other Canadians who have had problems the majority of them bought their activation kits at stores instead of directly from Vonage. Might be worth another poll to see if there is a trend here or not.

Yaz.

Posts: 1 · New Forum Member Joined: Jun 05, 2006 Posts: 1

I have had Vonage service for nearly a month and I'm still trying to get it to work. I have followed all the connection instructions correctly and the settings seem to be right. However, when I try to connect to the internet, the server cannot be found.

I haven't gotten to the part where you actually connect the phone since I can't get past this step.

The troubleshooting instructions direct you to call or visit the website or to email. However, I have no working phone (not connected yet) and the internet as well as the email won't work with the service. How do I fix this?

I've borrowed a cell phone to call customer technical support and have had no luck. Bad reception, or no one to answer my call. I did get through one time, but the gentleman did not speak english very well. I had to repeat my questions and answers several times. It frustrated both of us. I ended the call.

I've heard so many good things about Vonage and really want to get my service up and going. Any suggestions?

Someone suggested disarming my firewall, but Windows XP suggests that it is a bad idea. If it is a firewall issue, is there any way around it without disarming it?

Keep in mind, I'm not a technical specialist. I barely understand most of the terminology. I'm a graphic designer and tend to know more about software and applications. Sad but true.

Thanks,
Kat68

Posts: 13 · Vonage Forum Associate Joined: Nov 13, 2005 Posts: 13

Kat68 wrote:

I have had Vonage service for nearly a month and I'm still trying to get it to work. I have followed all the connection instructions correctly and the settings seem to be right. However, when I try to connect to the internet, the server cannot be found.

I haven't gotten to the part where you actually connect the phone since I can't get past this step.

The troubleshooting instructions direct you to call or visit the website or to email. However, I have no working phone (not connected yet) and the internet as well as the email won't work with the service. How do I fix this?

I've borrowed a cell phone to call customer technical support and have had no luck. Bad reception, or no one to answer my call. I did get through one time, but the gentleman did not speak english very well. I had to repeat my questions and answers several times. It frustrated both of us. I ended the call.

I've heard so many good things about Vonage and really want to get my service up and going. Any suggestions?

Someone suggested disarming my firewall, but Windows XP suggests that it is a bad idea. If it is a firewall issue, is there any way around it without disarming it?

Keep in mind, I'm not a technical specialist. I barely understand most of the terminology. I'm a graphic designer and tend to know more about software and applications. Sad but true.

Thanks,
Kat68

what's your setup like? (e.g. hardware, ISP, modem)

Posts: 58 · Posted: Mon Jun 05, 2006 5:55 pm Post subject: Re: Cannot get Vonage to work

Kat68 wrote:

The troubleshooting instructions direct you to call or visit the website or to email. However, I have no working phone (not connected yet) and the internet as well as the email won't work with the service. How do I fix this?

Try posting a new help request topic in the Vonage Voip forum, ensuring you provide the information specified at this link:

http://www.vonage-forum.com/ftopic7191.html

This should permit people here to give you some advice pertinent to your configuration and situation.

HTH!

Yaz.

Posts: 1 · New Forum Member Joined: Jun 07, 2006 Posts: 1

i have had major problem with Vonage which never been fixed. you'll wait forever online to speak to a real technical support rep and they don't reply to your emails!

Posts: 14 · Vonage Forum Associate Joined: Jan 20, 2006 Posts: 14

I keep phoning and phoning about delay on outgoing calls in BC and they are full of it. They just lie and lie and lie about how they have never heard of the issue, yet other people here report the same thing! My SO is so fed up we're switching. I'd stick it out but she doesn't have the same level of patience as me, thanks Vonage you lost another customer with your dishonesty.