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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Poll

Did you have any problems when you started service
none
53%
 53%  [ 8 ]
Minor problems but fixed
26%
 26%  [ 4 ]
major problems but fixed
13%
 13%  [ 2 ]
Major problems Never fixed
6%
 6%  [ 1 ]
Total Votes : 15

Author Message
cowboyl
New Forum Member
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Joined: May 19, 2006
Posts: 2

PostPosted: Sat May 20, 2006 8:21 pm    Post subject: Poll: Problems or No Problems Reply with quote Back to top

would like to know how many had no issues to people who had issues with service., if people could post comments regarding adapters and general comments
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rgoshko
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Joined: Apr 20, 2006
Posts: 5

PostPosted: Tue May 23, 2006 8:36 am    Post subject: Re: Poll: Problems or No Problems Reply with quote Back to top

cowboyl wrote:
would like to know how many had no issues to people who had issues with service., if people could post comments regarding adapters and general comments


The first PAP2 adapter I got was "Not Registered For Service In Canada" and the web site told me to call the help desk, save your time and return the adapter and get another as this really confused the help desk people.

I spent over an hour on the phone to the help desk, and finally gave up.

If you can, check the MAC address before you leave the store, they all have an Internet connection, if you have a WiFi hand held, they may have an open access point you can use (I know Future Shop usually does).
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cBg
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Joined: Nov 13, 2005
Posts: 13

PostPosted: Wed May 24, 2006 4:14 am    Post subject: Reply with quote Back to top

i had a horrendous experience with bell and Vonage and bell's sorry attempt to provide naked dsl. it was back in december and i believe bell only started to provide the naked dsl service in my area at the time. i'm with rogers now. Vonage had no clue what to do.
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Yaztromo
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Joined: Apr 16, 2006
Posts: 58
Location: Cyberspace

PostPosted: Wed May 24, 2006 5:05 am    Post subject: No problems! Reply with quote Back to top

No problems here. I ordered service online directly from Vonage in January, and they had my RTP300 here (Victoria BC) within a few days. Plugged everything in, and it just worked. The only oddity was for some reason my voicemail had a message from Vonage Customer Service in it from last November. Seems like the last person who had my number didn't pay their bills, and Vonage hadn't flushed the message from their system when they cancelled his account Smile.

Three weeks ago I ordered Vonage service for my parents back in Toronto. My father, who knows nothing about computers, telephone wiring, or anything else had it all hooked up in about 10 minutes, including the hard wiring (I had wired the phone system in their home when they first moved in, so stepping him through the procedure on the phone was relatively easy as I idiot-proofed it beforehand. He still messed it up by pulling the wrong wire out the first time (disconnecting the kitchen phone instead of the Bell line which was very clearly taped and marked -- just a case of him thinking he was holding the right cable but getting the one below it), but that was easy to fix up). They have been completely problem free as well, and they have been very happy with their service so far (LPN wasn't available in their area for some reason however, but the number that Vonage offered was so incredibly easily memorable, this has actually turned out to be a blessing in disguise).

So, count two "no problem" votes here. So far from what I've heard from other Canadians who have had problems the majority of them bought their activation kits at stores instead of directly from Vonage. Might be worth another poll to see if there is a trend here or not.

Yaz.
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Kat68
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Joined: Jun 05, 2006
Posts: 1

PostPosted: Mon Jun 05, 2006 5:42 pm    Post subject: Cannot get Vonage to work Reply with quote Back to top

I have had Vonage service for nearly a month and I'm still trying to get it to work. I have followed all the connection instructions correctly and the settings seem to be right. However, when I try to connect to the internet, the server cannot be found.

I haven't gotten to the part where you actually connect the phone since I can't get past this step.

The troubleshooting instructions direct you to call or visit the website or to email. However, I have no working phone (not connected yet) and the internet as well as the email won't work with the service. How do I fix this?

I've borrowed a cell phone to call customer technical support and have had no luck. Bad reception, or no one to answer my call. I did get through one time, but the gentleman did not speak english very well. I had to repeat my questions and answers several times. It frustrated both of us. I ended the call.

I've heard so many good things about Vonage and really want to get my service up and going. Any suggestions?

Someone suggested disarming my firewall, but Windows XP suggests that it is a bad idea. If it is a firewall issue, is there any way around it without disarming it?

Keep in mind, I'm not a technical specialist. I barely understand most of the terminology. I'm a graphic designer and tend to know more about software and applications. Sad but true.

Thanks,
Kat68
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cBg
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Joined: Nov 13, 2005
Posts: 13

PostPosted: Mon Jun 05, 2006 5:49 pm    Post subject: Re: Cannot get Vonage to work Reply with quote Back to top

Kat68 wrote:
I have had Vonage service for nearly a month and I'm still trying to get it to work. I have followed all the connection instructions correctly and the settings seem to be right. However, when I try to connect to the internet, the server cannot be found.

I haven't gotten to the part where you actually connect the phone since I can't get past this step.

The troubleshooting instructions direct you to call or visit the website or to email. However, I have no working phone (not connected yet) and the internet as well as the email won't work with the service. How do I fix this?

I've borrowed a cell phone to call customer technical support and have had no luck. Bad reception, or no one to answer my call. I did get through one time, but the gentleman did not speak english very well. I had to repeat my questions and answers several times. It frustrated both of us. I ended the call.

I've heard so many good things about Vonage and really want to get my service up and going. Any suggestions?

Someone suggested disarming my firewall, but Windows XP suggests that it is a bad idea. If it is a firewall issue, is there any way around it without disarming it?

Keep in mind, I'm not a technical specialist. I barely understand most of the terminology. I'm a graphic designer and tend to know more about software and applications. Sad but true.

Thanks,
Kat68


what's your setup like? (e.g. hardware, ISP, modem)
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Yaztromo
Full Forum Member
Full Forum Member


Joined: Apr 16, 2006
Posts: 58
Location: Cyberspace

PostPosted: Mon Jun 05, 2006 5:55 pm    Post subject: Re: Cannot get Vonage to work Reply with quote Back to top

Kat68 wrote:

The troubleshooting instructions direct you to call or visit the website or to email. However, I have no working phone (not connected yet) and the internet as well as the email won't work with the service. How do I fix this?


Try posting a new help request topic in the Vonage Voip forum, ensuring you provide the information specified at this link:

http://www.vonage-forum.com/ftopic7191.html

This should permit people here to give you some advice pertinent to your configuration and situation.

HTH!

Yaz.
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gmck
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Joined: Jun 07, 2006
Posts: 1

PostPosted: Wed Jun 07, 2006 12:04 pm    Post subject: Reply with quote Back to top

i have had major problem with Vonage which never been fixed. you'll wait forever online to speak to a real technical support rep and they don't reply to your emails!
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dslam
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Joined: Jan 20, 2006
Posts: 14

PostPosted: Thu Jun 08, 2006 2:35 am    Post subject: Reply with quote Back to top

I keep phoning and phoning about delay on outgoing calls in BC and they are full of it. They just lie and lie and lie about how they have never heard of the issue, yet other people here report the same thing! My SO is so fed up we're switching. I'd stick it out but she doesn't have the same level of patience as me, thanks Vonage you lost another customer with your dishonesty.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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