Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
Author Message
yoyogi
Vonage Forum Associate
Vonage Forum Associate


Joined: May 19, 2006
Posts: 13

PostPosted: Mon May 22, 2006 2:15 pm    Post subject: sorry Reply with quote Back to top

I didn't realize someone here could actually help by seeing the test results. I will do them and post them.
View user's profile Send private message
yoyogi
Vonage Forum Associate
Vonage Forum Associate


Joined: May 19, 2006
Posts: 13

PostPosted: Mon May 22, 2006 2:28 pm    Post subject: test results - a little bit greek to me. Reply with quote Back to top

My Results
Download 930,080 bps
Upload 400,552 bps
QOS 48%
RTT 89 ms
MaxPause 204 ms


My Results
Download 1,038,344 bps
Upload 396,336 bps
QOS 39%
RTT 89 ms
MaxPause 200 ms



My Results
Download 823,552 bps
Upload 393,872 bps
QOS 40%
RTT 92 ms
MaxPause 298 ms
Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis From You TO Helsinki

Media Quality MOS 3.8 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 46.1%
Latency 0.10 8.0%
Packet Discards 0.57 45.8%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 293 ms
Packet Discards 3.3%
Packet Loss 0.0%
Loss Periods Min: 200 ms
Avg: 240 ms
Max: 300 ms
Burst Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 150 ms

Signaling Quality Post-Dial Delay 313 ms
Call Setup Time 313 ms
Media Delay 625 ms
MOS Analysis FROM Helsinki To You

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 82.6%
Latency 0.07 10.3%
Packet Discards 0.02 3.4%
Packet Loss 0.02 3.4%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 293 ms
Packet Discards 0.1%
Packet Loss 0.1%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 26 ms

Signaling Quality Post-Pickup Delay 286 ms
Call Setup Time 288 ms
Media Delay 318 ms
View user's profile Send private message
yoyogi
Vonage Forum Associate
Vonage Forum Associate


Joined: May 19, 2006
Posts: 13

PostPosted: Mon May 22, 2006 2:43 pm    Post subject: other info requested Reply with quote Back to top

i don't understand what is needed for my network set up -
I am connected to shaw high internet speed cable, then to my motorola Vonage router and then my computer/phone.
I have one new panasonic phone connected to the router - no home wiring. i am in Victoria, BC and my IPAddress = 192.168.15.2
anything else?
View user's profile Send private message
dabones
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Mon May 22, 2006 5:38 pm    Post subject: Reply with quote Back to top

seee, now those are the results that ppl here want to see..

if you could, runa test call to Boston or Montreal on testyourvoip.com as they are in this Continent.. there will be less latency..

from your test results you have shown us, you have VERY poor QOS, and bad latency..

testyourvoip.com has nothing to do with Vonage servers, so if this test indicates poorly, you're gonna be after Shaw, not Vonage..

there are very few ppl on this forum who work for Vonage, we are all just users of the service, and are now here to help ppl like you who are not able to enjoy the benifits of Vonage..


but, if you could place a test call to Boston would be great, thats the site that most ppl choose.. sorry I should have told you that in my previous post..



also, I just wanted to verify what you said about your network setup, you're running right from your Shaw Cable Modem into your Vonage issued ATA right? no other routers/switches??

i suspect you're going to be going after Shaw...
at some point I read that Shaw was charging an extra $10/mo fee for 'improved QOS' for use with 'outside' Voip services, such as Vonage and Primus and others.. Shaw want's you to use THEIR Voip service, so they don't want to provide you with good QOS for you to use Vonage, unless you pay them that extra monthly fee.. you may need to look into that....

_________________
Using Vonage (RT31P2) since Jan 05
on Rogers Cable -- 1M/256K

** Notice, GrandCentral.com has been purchased by google.. they are now 'invite only' .. PM me if you would like an invite..
View user's profile Send private message
yoyogi
Vonage Forum Associate
Vonage Forum Associate


Joined: May 19, 2006
Posts: 13

PostPosted: Tue May 23, 2006 8:54 am    Post subject: test results Reply with quote Back to top

Thank you for your help. I have a question as to why when I do the speed test with out the Vonage - just modem to computer it is ok and when i go through the Vonage router there is a problem. I have had shaw press me for changing service - although no mention of extreme service - the $10.00

MOS Analysis From You TO Montreal

Media Quality MOS 4.1 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 65.4%
Latency 0.06 6.3%
Packet Discards 0.25 28.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 207 ms
Packet Discards 1.5%
Packet Loss 0.0%
Loss Periods Min: 100 ms
Avg: 100 ms
Max: 120 ms
Burst Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 361 ms

Signaling Quality Post-Dial Delay 125 ms
Call Setup Time 125 ms
Media Delay 281 ms
MOS Analysis FROM Montreal To You

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 68.1%
Latency 0.05 6.3%
Packet Discards 0.21 25.5%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 207 ms
Packet Discards 1.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 100 ms
Max: 180 ms
Burst Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 167 ms

Signaling Quality Post-Pickup Delay 123 ms
Call Setup Time 136 ms
Media Delay 154 ms


MOS Analysis From You TO Montreal

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 70.7%
Latency 0.00 0.0%
Packet Discards 0.24 29.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 189 ms
Packet Discards 1.6%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 80 ms
Max: 200 ms
Burst Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 93 ms

Signaling Quality Post-Dial Delay 125 ms
Call Setup Time 141 ms
Media Delay 297 ms
MOS Analysis FROM Montreal To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 189 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 120 ms
Call Setup Time 131 ms
Media Delay 154 ms
View user's profile Send private message
yoyogi
Vonage Forum Associate
Vonage Forum Associate


Joined: May 19, 2006
Posts: 13

PostPosted: Tue May 23, 2006 3:17 pm    Post subject: Finally some relief :) Reply with quote Back to top

Well, after much talk with Vonage he had Chris in some high end tech support call me. He right a way knew that they were having problems with outgoing calls in Canada. The out going calls go all the way to NY and he made a change so they go through a different gateway and my calls are so far clear and no problem!
I am so very happy and only hope that others that are having out going call problems can not go through as many hoops that I had to in order to keep their Vonage! I am almost happy again!
View user's profile Send private message
outerfire
Vonage Forum Master
Vonage Forum Master


Joined: Jan 22, 2006
Posts: 293

PostPosted: Wed May 24, 2006 12:26 am    Post subject: Reply with quote Back to top

I'm glad that it seems to be working better right now. I have a concern or two about the solution. Although you've given me a little new information into the issue. Your later scores are improved and probably adequate (from a quick scan).

Do you know which gateway your calls are routed to now?

There should be little to no difference between testing done with the Vonage router and without. The "testmyvoip" tests are not related to Vonage in anyway whatsoever. (Mostly requested as a troubleshooting tool.) Since you experienced some differences, there is/was most likely configuration issues with the router. But since your Vonage service was also affected it would seem to be an issue loading the adapter/router onto the Shaw network.

A new gateway may have improved service enough to make Voip usable now. But, I still wonder if service is optimized. Sometime, I'd like to you see if you still have different test results with and without the Vonage router in place. If there is still a difference, then you can still do some things to make it better accessing the Internet.

Otherwise, I hope you are able to remove the "almost" from "almost happy again!"
View user's profile Send private message
Ronda
New Forum Member
New Forum Member


Joined: Jul 03, 2006
Posts: 7

PostPosted: Mon Jul 03, 2006 9:42 pm    Post subject: Landlines Reply with quote Back to top

I just got Vonage and it works fine hooked up to the device which is in the basement where my home office is - except that none of my landlines work in the rest of the house which are all upstairs.

I have NO technical expertise to follow some of the suggestions on the forum and the technician on the helpline was grasping at straws offering up all kinds of different suggestions as though he didn't know what the problem was. That would be fine providing his suggestions didn't cost me all kinds of extra money (such as having an electrician in the house to rewire it.) - with no gaurantees. He also suggested I go to Radio Shack and tell them I need a device to plug into my jacks for Vonage - but he didn't tell me what the device was. He said they would know what I was talking about. I'm not so confident, since he himself didn't know what it was called.

I got this service on the understanding it works perfectly well with landlines and although I am reasonable enough to know that all new services have their troubles, the customer service has been terrible.

I for one appreciate Yoyogi's comments and contact numbers. I don't intend to spend ridiculous amounts of time or money fooling around with my equipment to get the system running and if I have to go back to Telus, I intend to communicate why to them.

If anyone knows what "jack device" the technician was talking about, could you please post the info?
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.30 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum