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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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NoThanks
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Joined: May 17, 2006
Posts: 4

PostPosted: Wed May 17, 2006 9:43 pm    Post subject: What is the easiest way to cancel service? Reply with quote Back to top

Hi-
I've decided the poor audio with Vonage is enough to make me want to cancel my subscription and go back to a telus landline.
I've attempted to call the 3 different numbers I was given and so far have been unable to get through to anyone. (it's the old 25 min. that turns into 1 hr. waiting on hold)
What have others done to expediate this cancellation of service problem? Registered letter to headoffice then cancel visa withdrawls to Vonage?
Help would be appreciated, and hopefully before the 30 day unconditional money back guarantee.
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Ronda
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Posts: 7

PostPosted: Mon Jul 03, 2006 9:03 pm    Post subject: Reply with quote Back to top

Don't worry about canceling with Vonagae directly. Just go back to your landline provider and they will look after the cancellation and transferfor you, just like Vonage does when you transfer over from the landline company.

Hope that helps.
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shamoo
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Joined: Jul 03, 2006
Posts: 30

PostPosted: Tue Jul 04, 2006 11:34 pm    Post subject: Reply with quote Back to top

Ronda wrote:
Don't worry about canceling with Vonagae directly. Just go back to your landline provider and they will look after the cancellation and transferfor you, just like Vonage does when you transfer over from the landline company.

Hope that helps.


THIS IS INCORRECT. Vonage specifically states that a 3rd party cannot cancel the account. The account administrator must call and verbally cancel the account WITH an account manager. Direct line to Account Management is 1800-860-5491. They are open Monday through Friday 8:30am to 9:00pm EST.

To the OP, unfortunately the only way to cancel the account is to call into Account Management. Faxing, emailing, writing, etc will not work. They will be ignored, as well as sending your box back on your own with a written note. They go to a separate shipping department in another state.
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Ronda
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PostPosted: Tue Jul 04, 2006 11:42 pm    Post subject: Reply with quote Back to top

Oh well excuse me. I thought they followed the same business practices as other reputable businesses - kind of like the way they handled they look after the cancellation of the landline service providers.

Sneaky little buggers.

Thank you for posting the number.
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shamoo
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Joined: Jul 03, 2006
Posts: 30

PostPosted: Tue Jul 04, 2006 11:48 pm    Post subject: Reply with quote Back to top

Ronda wrote:
Oh well excuse me. I thought they followed the same business practices as other reputable businesses - kind of like the way they handled they look after the cancellation of the landline service providers.

Sneaky little buggers.

Thank you for posting the number.


No problem. I answered your other post. Smile

Yes, apparently Voip providers are a little different. In fact, even porting your number away from Vonage isn't very straightforward. You must do it the correct way, otherwise it'll never get done. Make sure you cancel the account AFTER the port out has completed as well.
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Ronda
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PostPosted: Wed Jul 05, 2006 12:02 am    Post subject: Reply with quote Back to top

Oh my gosh - what the heck does "porting my number away from Vonage" mean?

You seem to know a lot about this (no surprise - the forum is quite sophisticated.) Do you have an opinion regarding the use of mobile phones with this system (with multiple handsets - if I can find one like that) vs the use of wireless jacks? I was reading something about them on this site earlier. Would they work for someone like me who is not going to tamper with the landlines and if so, which one would be better?

Re: my numbers. Yes, I find the connection to shaw to be good. When I ran that test I had two internet browsers open. Not sure if it would affect the results of the test or not. Just an FYI.

Thanks for answering my other post.
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shamoo
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Posts: 30

PostPosted: Wed Jul 05, 2006 12:16 am    Post subject: Reply with quote Back to top

Porting your number away means just the opposite of bring your number into Vonage. You port your own number in, and when you want out of Vonage, you port it back out to another provider (if you so choose).

Yes, I would highly recommend the use of the "satellite" phone systems if you don't want to tamper with home wiring issues. Nowadays they are quite inexpensive. My 2 handset one from many years ago was only $40 and it still works great.

I sent you a PM.
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Ronda
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PostPosted: Wed Jul 05, 2006 12:37 am    Post subject: Reply with quote Back to top

Thanks for the advice (re: the static/echo and having the ports changed by Vonage) and the mobile phones. I will see if I can get this all set up by tomorrow and then post the results.

Keeping my fingers crossed.
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