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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

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Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45


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MrMark
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Joined: Apr 06, 2004
Posts: 132

PostPosted: Tue May 23, 2006 9:27 am    Post subject: Reply with quote Back to top

So, for what it's worth, I spent another frustrating morning on the phone with Vonage. I was on hold three times. I managed to get into the tier 2 support queue on the first two attempts, but got disconnected each time after holding for a longish period of time.

On my third attempt, to my great surprise, I was finally able to speak to a person, but the fellow I spoke to had a strong accent, so I really thought I had been shuffled back to India.

As it turns out, he was tier 2 support, and I could hear his co-workers very clearly, in the background, and they sounded a lot like New Englanders.

Apparently, my call went all the way to India, then back to New Jersey because there was about a 3 second delay, and the audio quality was mushy, at best. I could barely understand the support guy at all, and I'm not sure if he was understanding me or not, as he was not very responsive. It may have just been his "way", since he was able to answer a few of my questions when I pressed for a direct answer. With this lack of communication, imagine my surprise when he solved the problem!

For all who go down this path, it seems that the secret was that the pending adapter replacement order had to be cancelled before my phone number could be re-assigned to my existing adapter. He then entered a new adapter replacement order, and that was it.

So, I was on hold for a total of about two hours on this particular day, and a combined total of at least eight hours for the whole incident, but ultimately, the actual solution only took about fifteen minutes.

Now, I still don't have my replacement adapter, but at least this particular chapter can be closed. The moral of the story? I guess it's just that it is hard for me to imagine the average Joe going through what I went through just for the privelidge of using the Vonage service. The only reason that I was able to do it is that I was able to work while I was holding, so I did not have to take off work just to spend eight hours on the phone with Vonage...for a simple error, on Vonage's part, that should have been resolved in the first fifteen minutes.
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houuser
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Tue May 23, 2006 9:52 am    Post subject: Reply with quote Back to top

Are you trying to use "logic".. I wonder sometimes if that word has been replaced with _______________.
(You can fill in the blank).
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MrMark
Vonage Forum Senior
Vonage Forum Senior


Joined: Apr 06, 2004
Posts: 132

PostPosted: Wed May 31, 2006 8:54 am    Post subject: Reply with quote Back to top

Update: My replacement phone adapter finally arrived yesterday...I haven't had a chance to try to get it hooked up yet..,'not looking forward to another call to tech support to get it turned on!
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bg4
Vonage Forum Master
Vonage Forum Master


Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Wed May 31, 2006 9:23 am    Post subject: Reply with quote Back to top

If you decide to blow up the old adaptor take a video and let us see it. We're getting used to it. But you have to use bottle rockets and have a dirt yard. Remember the phrase "bang for your buck"

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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MrMark
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Joined: Apr 06, 2004
Posts: 132

PostPosted: Wed May 31, 2006 9:34 am    Post subject: Reply with quote Back to top

Yeah, that would be great fun in Vonage didn't want me to return the old adapter! I had to pay for the replacement AND they want the old one back...'doesn't seem right, to me.

I think Vonage does a lot of things as a matter of procedure that have no value. This would be one example. Refusing to activate a second-hand adapter would be another example.
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