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scots
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Joined: Dec 08, 2004
Posts: 73
Location: Raleigh, NC

PostPosted: Tue May 16, 2006 10:26 am    Post subject: Virtual Number - Full Refund? Reply with quote Back to top

Does anyone know if Vonage would give me a FULL refund on a virtual number, including the $9.99 activation fee? Here's why I'm asking:

Last night I was looking at the Vonage site and saw my tiny little hometown was now listed as having phone numbers. I figured I'd add a virtual number so that my mom, grandma, & other family could call me with a local number. I logged into my account and went through everything to add a virtual number. I asked for a number in my hometown (Salem, OH). The problem I found is that it doesn't show you the actual number you're getting (or at least the area code/exchange if not the whole number) until you're completely done with the order process.

After I completed the order and got the number, I immediately knew it wasn't a number from my hometown because they only have two exchanges there. I checked the number that I was given for my hometown, and it was actually a Canfield, OH phone number. It's local toll, not local, to call Canfield from my hometown so I immediately went in (within 5 minutes of getting the number) and cancelled it. The number was never given out to anyone or called by anyone. If I would have known it was going to be a Canfield number before I completed the order, I would have never gone through with the order.

I feel that Vonage should refund me for the monthly charges AND the activation fee, as I had no way of knowing I was not going to get a Salem number before the order was completed. Anyone have any thoughts on this? Any ideas on what my chances are of getting the activation fee refunded?
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scots
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Joined: Dec 08, 2004
Posts: 73
Location: Raleigh, NC

PostPosted: Tue May 16, 2006 11:18 am    Post subject: Reply with quote Back to top

I've been a customer for about 4 years, and have never really had problems with them.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue May 16, 2006 12:22 pm    Post subject: Reply with quote Back to top

They probably can reverse the charges, especially if you do it quickly from the time you subscribed to that new number to the time you cancel.

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scots
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Joined: Dec 08, 2004
Posts: 73
Location: Raleigh, NC

PostPosted: Tue May 16, 2006 3:16 pm    Post subject: Reply with quote Back to top

Well...after 31 minutes on hold I got a full refund...including the activation fee. I didn't even ask for the activation fee to be refunded. I just waited for him to tell me how much my credit was going to be, and the amount he gave me was the total amount.
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