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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

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Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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mslurk
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Joined: Nov 16, 2005
Posts: 3

PostPosted: Mon May 15, 2006 6:39 pm    Post subject: Nightmare trying to disconnect from Vonage Reply with quote Back to top

I am absolutely furious with the lack of customer service from Vonage. I have been a loyal customer for 2-1/2 years! Now, I have to disconnect because I'm moving and do you think I can get through on their disconnect line? H### no! Friday called 3 times and my hold time was from 51 minutes to 1 hour 20 minutes. Today, three times with an average of OVER 45 minutes.

Each time I call, which has had varied times, the same message drone says your wait time is over 25 minutes......The message does say that the wait time are shorter Tuesday through Thursday from 11:30 to 6:00 EST. I personally think that those are the ONLY dates and times someone will answer.

I'm due to be billed again on the 17th of the month and am at a loss as to what to do. You can't email them anymore, you can't understand 99% of the people that do answer the phone for other matters.

Vonage, please help
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ram1220
Full Forum Member
Full Forum Member


Joined: May 08, 2006
Posts: 54

PostPosted: Tue May 16, 2006 1:01 am    Post subject: Reply with quote Back to top

If it was me I would cancel my credit card or have the number changed. When enough people do this to Vonage maybe they will finally realize they need to do something about the horrific customer service. Good luck!

Bob
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue May 16, 2006 12:18 pm    Post subject: Reply with quote Back to top

Forget cancelling the credit card -- Send a certified, return-receipt snail-mail letter to Vonage stating your desire to cancel. Then call up the credit card co and tell them that you've cancelled service and that you're still being charged. A bit tight on the time schedule for this month, but you'll have proof that you notified Vonage that you wanted to cancel.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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taylor2767
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: May 05, 2005
Posts: 400

PostPosted: Tue May 16, 2006 2:16 pm    Post subject: Reply with quote Back to top

Call this number and you will get results within 24hrs.

Jeff Citron (CEO) can be reached at 732-528-2600 option 2 then enter 248766 (No waiting on hold here)
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TheGrizz31
New Forum Member
New Forum Member


Joined: May 16, 2006
Posts: 3

PostPosted: Tue May 16, 2006 9:22 pm    Post subject: Re: Nightmare trying to disconnect from Vonage Reply with quote Back to top

mslurk wrote:
I am absolutely furious with the lack of customer service from Vonage. I have been a loyal customer for 2-1/2 years! Now, I have to disconnect because I'm moving and do you think I can get through on their disconnect line? H### no! Friday called 3 times and my hold time was from 51 minutes to 1 hour 20 minutes. Today, three times with an average of OVER 45 minutes.

Each time I call, which has had varied times, the same message drone says your wait time is over 25 minutes......The message does say that the wait time are shorter Tuesday through Thursday from 11:30 to 6:00 EST. I personally think that those are the ONLY dates and times someone will answer.

I'm due to be billed again on the 17th of the month and am at a loss as to what to do. You can't email them anymore, you can't understand 99% of the people that do answer the phone for other matters.

Vonage, please help


Well thats a Vonage lie. I called today at 11:00am and waited until 2:30pm, still no answer. I was able to dial the number and listen to that wonderful music for over 3.5 hours (on what was supposed to be a 25 minute wait)
Something must be done about this. It is a frikin joke.
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KDWycha
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Tue May 16, 2006 10:19 pm    Post subject: Reply with quote Back to top

You may want to set your alarm clock for 2AM or 3AM and then try calling then. The wait time may only be 30 minutes at that hour.

_________________
Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
Linksys RT31P2 Router/ATA
Motorola SB5100 Cablemodem
Roadrunner TampaBay (10mb down/1mb up)
---
Dancing w00t! Dancing
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TheGrizz31
New Forum Member
New Forum Member


Joined: May 16, 2006
Posts: 3

PostPosted: Tue May 16, 2006 10:25 pm    Post subject: Reply with quote Back to top

effing a! 400 bucks?!??!?!?!

is it permissable to ask your credit card co. to just put a stop payment on the Vonage account? I might go that route. Would that work?
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outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Wed May 17, 2006 5:54 am    Post subject: Reply with quote Back to top

TheGrizz31 wrote:
effing a! 400 bucks?!??!?!?!


Huh?

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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kamnet
Vonage Forum Master
Vonage Forum Master


Joined: Sep 12, 2005
Posts: 229
Location: Mt. Sterling, KY

PostPosted: Wed May 17, 2006 9:24 am    Post subject: Reply with quote Back to top

Just curious, why do you need to disconnect your Vonage service? If you have no Internet access at all there and your only option is a POTS land line or cellular service, you can always have Vonage forward your calls to your new number. If you end up getting high-speed Internet then you can simply resume your Vonage service and put in an order to have Vonage switch you to a phone number closer to your physical area if needed.
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charitydc
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New Forum Member


Joined: May 17, 2006
Posts: 7

PostPosted: Wed May 17, 2006 9:52 am    Post subject: Reply with quote Back to top

That's 1 reason I use a "pre-paid" credit card. No money on it means they can't charge you if you don't want them to.
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